Dan Macdonald | Page 18

Sales, repairs and finance great - “Genius” staff not great The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone lookin The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone looking at emails the entire 10 minutes he spent with me, and was completely disinterested in showing me the newest features of the BMW 330i. I have owned 2 prior models - a BMW 328ix and 328i models - with plenty of upgrades, but the latest 330i with active cockpit, remote start, and Apple car play had a few features I was not familiar with and he did not bother to demonstrate. I still have not figured out remote start. Even worse, he provided completely erroneous information about charging an Apple iPhone. Not only did he say that I had to purchase a special cord, he had no idea there was wireless charging in addition to a standard Apple plug-in charger. When I asked about the standard charging port I noticed near the cup holders, he said that would not work with an Apple charger. Wrong! His attitude and lack of knowledge was very disappointing. For anyone spending almost $50,000 (or more) on a new car, they should get better service from the Genius staff. Fortunately, my longtime sales person, always goes above and beyond and corrected the erroneous information the “Genius” provided. If you are going to employ a staff of “Geniuses” so that the sales staff can focus on the bottom line - selling cars - they should be willing to do their job. More

by MARIACITERONI Verified Customer Verified Customer

Print

Purchase of preowned X3 Salesperson, Dan, was very helpful without being pushy at all I would highly recommend Dan to any of our friends who might be interested in purchasi Salesperson, Dan, was very helpful without being pushy at all I would highly recommend Dan to any of our friends who might be interested in purchasing a car. More

by Laoria Verified Customer Verified Customer

Print

Oil change sale After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purc After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purchased a 2007 X5 privately, I thought this was a great chance to confirm with the included inspection to ensure I had a safe good running older BMW. No pressure to buy anything other was a plus. My car took 8 quarts, with the sale I still only paid $75. Left felt like I got a deal,as well as assured no current issues could be found. More

by ROSEMARY_B Verified Customer Verified Customer

Print

Wow! We did it Amazing buying experience! Steven and Dan both helped tremendously with our extremely fast and excellent purchase. We had been looking for a 4 or 5 Amazing buying experience! Steven and Dan both helped tremendously with our extremely fast and excellent purchase. We had been looking for a 4 or 5 series for a couple of months. But you guys found us the perfect. One owner. Fully loaded 2016 535i BMW..... Thanks Ferman!!!! More

Print

My experience Working with Dan MacDonald on the purchase of my new bmw was a pleasant experience. Even though I had not scheduled an appointment, Dan took the tim Working with Dan MacDonald on the purchase of my new bmw was a pleasant experience. Even though I had not scheduled an appointment, Dan took the time to make sure I was able to test drive the vehicle I was interested in, even though the dealership was close to closing time. When I returned for the second time, Dan greeted me promptly, and had the vehicle ready for a longer and more thorough test drive; he was not pushy at all. He made the buying process simple, and also threw in some BMW branded tire valve covers for my new car. The finance director Scott Douglas was awesome, and even got my credit union to offer me a lower % interest rate on my loan. Finally, working with Kenny Russell to understand the features of the vehicle was great. He answered all of my questions and spent at least 45 mins going over everything I’d need to know... My overall experience was A++ More

by Erika Torres Verified Customer Verified Customer

Print

Very good experience Dan picked me up from work to take me to the dealership. I test drove it on way to the dealership. He made sure I was comfortable while doing paperwor Dan picked me up from work to take me to the dealership. I test drove it on way to the dealership. He made sure I was comfortable while doing paperwork. They even got me lower interest rate. Go there to get ur next car. More

Print

Polite,trustworthy, and efficient I dont give reviews often, but Dan and the staff from Ferman BMW deserve to be recognized for toutstanding customer service. I would recommend shoppin I dont give reviews often, but Dan and the staff from Ferman BMW deserve to be recognized for toutstanding customer service. I would recommend shopping at Ferman if you are in the market for a quality pre owned luxury vehicle. More

by TonyRE Verified Customer Verified Customer

Print

Online to sale Saw car on website and liked everything. Went for a test drive and fell in love with it. Worked the numbers out with Dan and I had him earn his moneys Saw car on website and liked everything. Went for a test drive and fell in love with it. Worked the numbers out with Dan and I had him earn his moneys More

by 1315gFs1315 Verified Customer Verified Customer

Print

Came for the cars bought because of Dan! My wife and I went late to try and avoid the salesman attack. After looking at a few we were spotted anyway. To our surprise, Dan encouraged us to ju My wife and I went late to try and avoid the salesman attack. After looking at a few we were spotted anyway. To our surprise, Dan encouraged us to just look around, gave us a card and let us be for a few. Noticing that we settled on a few he offered to get the keys for a couple and again let is be for a while. He was supposed to leave at 8 but stuck around if we needed him. At nearly 9 we did some quick paperwork and we had an overnight test drive. We chose poorly that first night and traded a Mercedes out for a BMW the next day, again with no pressure. A day with that car and we were sold. Negotiations were straight forward and the final transaction went well. I don't tolerate the high pressure tactics and we never felt pressured at all. This dealership sold this car to me because of that. Well done Dan and Ferman. We will be back. More

by Zartann Verified Customer Verified Customer

Print

Ferman BMW used car review The day started off in Land O lake at the Ferman used car side of the dealer. That was a horrible experience, the cars on the lot were dirty and no on The day started off in Land O lake at the Ferman used car side of the dealer. That was a horrible experience, the cars on the lot were dirty and no one came out to help us. After going inside it was like we were bothering them on their lunch and was told what we had is what you see. We went to the new side and spoke to Diego. He went above and beyond and looked up all the trucks that fit our needs. He printed out the info and directed us to the Ferman BMW dealer. Diego made us feel important. We drove over to Ferman BMW and ended up speaking to Dan. We took it for a test drive and noticed a whining noise that we very concerning. We ended up leaving and going to a GMC dealer across the street. Dan called us back and had a tech with him and found the issue and asked us to come back. We ended up coming back and Dan and the Tech spent 45 minutes explaining all the features and benefits of the truck. Dan closed the deal, if not for Dan we would have bought elsewhere. Dan continued to spend some quality time with us up to the end. Dan made us feel like an important customer. More

Print