Dan Moore | Page 2

I brought my 2012 Volvo S60 in for a scheduled oil change and had a frustrating experience. My appointment was at 11:00 AM, and I was told the service would take about 30 minutes. Instead, I did not leave un and had a frustrating experience. My appointment was at 11:00 AM, and I was told the service would take about 30 minutes. Instead, I did not leave until around 2:00 PM, which is a significant difference with no clear explanation. What concerned me more was the inspection report I received. It indicated that my battery was bad, even though I had recently replaced it. When I brought this up, I was told to disregard it. That raises questions about the accuracy of the inspection overall and makes it difficult to trust the recommendations provided. The staff was polite, but the lack of time management and questionable inspection results made this experience disappointing. I would recommend improving communication around wait times and ensuring that inspection reports are accurate and reliable before sharing them with customers. More

by diamondland921 Verified Customer Verified Customer

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My control center is still not working . He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down He was supposed to to call me back to replace it and I haven't heard from him. I rely on maps bc I'm in sales and it constantly shuts down More

by lisapaavola Verified Customer Verified Customer

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Communication efficient, explanations for service proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately proposals thorough, and I appreciated not feeling pressured to perform every listed service immediately More

by norah.s.oles Verified Customer Verified Customer

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Dan is the best service advisor - very attentive, great communication, and treats clients like family. communication, and treats clients like family. More

by jeromewaddell1 Verified Customer Verified Customer

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Computer problem not resolved. Problem has existed since an update approximately 18 months/2 years ago. Problem has existed since an update approximately 18 months/2 years ago. More

by klfunk219 Verified Customer Verified Customer

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