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Dan Overman
Dan Overman at Ken Ganley Ford Parma

Dan Overman | Page 17

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.8
182 Reviews

Dealership Experience

18 yrs, 1 mo

4.8

182 Reviews

Write a Review

182 Reviews of Dan Overman

December 28, 2021

Dealership Rating
Employee Rating

Fantastic experience! We are now customers for life and look forward to future purchases with the Ganley Team! More

by jthompsondoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker, Tracy in finance

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Dec 29, 2021

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ganley Ford West. We appreciate your business and look forward to working with you again!

December 12, 2021

Dealership Rating
Employee Rating

Dan Walker went above and beyond for me he got me a nice car thanks! More

by Mwilliams9200
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

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Dec 13, 2021

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with Dan! Please don't hesitate to reach out to us if there's anything more we can do!

December 03, 2021

Dealership Rating
Employee Rating

Ganley Ford Is Amazing, They Are Always Very Helpful And Always Going Above And Beyond ! More

by Jamietidwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman , Dave Moga, Ashley Neely

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Dec 05, 2021

Ken Ganley Ford Parma responded

Jamie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 21, 2021

Dealership Rating
Employee Rating

Very nice and I will recommend it to family and friends i had a great experience with the sales people and th we managers More

by FREDZAYAS826
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Rezzano, John Ruper , Daniel Walker

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Nov 22, 2021

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

September 30, 2021

Dealership Rating
Employee Rating

Had some issues after I purchased my vehicle, brought it in for service, it seemed like I was inconveniencing them by not just dropping it off (it was never discussed before hand). Issue wa not resolved, fo More

by rcap31811
Recommend Dealer
No

Other Employees Tagged: C.J. Overman, John Ruper

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Oct 15, 2021

Ken Ganley Ford Parma responded

Hi Rose, We sent an email on 10/5 to the email address that you provided and we also responded privately to this review on 10/5. But we never heard back from you. The email context is below: I am reaching out to you regarding the review that you left about Ganley Ford. I do have copies of the service inspection that was done to your vehicle prior to purchase and I've looked over the records from your service visit as well. Our records show that you brought in your vehicle on September 16 with a complaint that your vehicle was pulling from a possible off alignment and/or issue with the tires. We provided an alignment and suggested new tires. I do not see any notes regarding any issues with the brake pads or a purchase of brake pads, so was that done somewhere else? According to the vehicle service inspection that was performed on September 1, the brakes on your vehicle had ratings of 6-8, and we do not recommend needing replacements at those numbers. So if you could please give me more information regarding the brake pads, I can then further look into possible resolutions. I would love to be able to provide you with overall satisfaction from Ganley Ford! Thanks! Ganley Ford Customer Relations Manager

September 29, 2021

Dealership Rating
Employee Rating

The dealership is wonderful. Especially the manager in the service desk. But not the S. More

by aracelisearly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

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Sep 29, 2021

Ken Ganley Ford Parma responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be an overall positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

September 24, 2021

Dealership Rating
Employee Rating

Great communication always friendly and kind always respect your vehicle nice clean work explains everything so you understand great place for service More

by SONNYP64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Matt Palffy , Dave Moga, Ashley Neely

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Sep 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

September 03, 2021

Dealership Rating
Employee Rating

My car buying process was seemless John R. Helped me through the entire way. I would absolutely come back if Ford starts making cars again Thank you More

by Tmuranko
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Austin Simpson

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Sep 03, 2021

Ken Ganley Ford Parma responded

Thank you for sharing your experience with us! We're happy to hear John delivered such a great experience, and we hope you enjoy your new vehicle. We truly appreciate your feedback!

August 23, 2021

Dealership Rating
Employee Rating

Cj and Dan were amazing. They didn't stop until they met my wants and needs. I left there very satisfied. I will definitely recommend my family and friends. More

by neoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman

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Aug 24, 2021

Ken Ganley Ford Parma responded

It's great to hear that C.J. and Dan were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ganley Ford West, we hope you're enjoying your new vehicle!

August 09, 2021

Dealership Rating
Employee Rating

Dealership was awesome salesman was great. Very polite and everyone was there to help you very clean car was ready for my pick up at the time they said More

by walkjoyce
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Walker

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Aug 10, 2021

Ken Ganley Ford Parma responded

Thanks for your feedback on your recent visit to Ganley Ford West. I'm glad to hear that Daniel, Dan and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

Aug 10, 2021

walkjoyce responded

The man in finance also helped me greatly

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