Dana Clendenen
Dana Clendenen at Lithia Hyundai of Anchorage

Dana Clendenen

Service Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.1
30 Reviews
4.1

30 Reviews

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30 Reviews of Dana Clendenen

September 17, 2025

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Employee Rating

Always a pleasure working with Christian and Lithia Hyundai. Great job and great service always I highly recommend them More

by HOLLIELKINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Lithia Hyundai of Anchorage responded

Hollie, it is wonderful to hear that Christian and the Lithia Hyundai team consistently provide great service. Thank you for your recommendation and kind words, and we look forward to assisting you again in the future.

September 02, 2025

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There seems to be a communication issue between the service center & the parts department. I made the initial appointment for recall work 2+ weeks out, but the work couldn't be completed due to no part More

by KATTALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. I’m glad Christian kept you well informed and that the work was completed properly, but I’m sorry to hear about the lack of communication between departments that caused delays. I’ll be addressing this so we can prevent it from happening again. We appreciate your patience and the honest feedback. Best, Moises Gonzalez - Service Manager - 907-762-5752

September 01, 2025

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Employee Rating

Very helpful! I like these guys and gals very very very, very, very very much More

by NONE
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Rose

Sep 03, 2025

Lithia Hyundai of Anchorage responded

We’re thrilled to hear that you had such a positive experience with the team at Lithia Hyundai of Anchorage. Thank you for sharing your kind words, and we look forward to seeing you and your vehicle again down the road.

August 30, 2025

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Employee Rating

Excellent customer service. Uber service were excellent friendly desk expert on service clean inside car More

by Deukho
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Lithia Hyundai of Anchorage responded

We’re delighted to hear that you received excellent customer service and that the Uber service, along with our friendly desk expert, made your visit smooth and enjoyable. It’s great to know the inside of your car was clean and well taken care of. We truly appreciate your kind words and look forward to seeing you again down the road!

August 19, 2025

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Terrible service, no one knows how to let you know anything that’s going on with your car. Never answer the phone, goes straight to voicemail. Advisors are rude and Dana is absolutely no help. More

by Nic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Diaz, Brandon Rose

Aug 25, 2025

Lithia Hyundai of Anchorage responded

Nic, I'm sorry to hear about your experience with our service. We strive for clear communication and helpfulness, so it's concerning to learn we fell short here. Please reach out directly when you have a moment; I'd like the opportunity to address this personally. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

August 18, 2025

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If I could give them 0 stars I would. I have owned 4 Hyundais and this has been by far the worst experience that I have ever had. I had a 9am appt for an oil change and detail and told th More

by akgirl915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 20, 2025

Lithia Hyundai of Anchorage responded

Hi akgirl915, We’re sorry to hear about the lack of communication and delays you described. That’s certainly not the level of service we want for our customers. We take feedback like this seriously and would appreciate the chance to look into this further for you. Please reach out to us directly, and we can work toward an amicable solution. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 14, 2025

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Great customer service every time. Services provided done quickly and correctly. Staff is very professional More

by AngryGoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Rose

Aug 15, 2025

Lithia Hyundai of Anchorage responded

We’re thrilled to hear our team consistently delivers quick, professional, and accurate service! Thank you for sharing your experience at Lithia Hyundai of Anchorage. We look forward to seeing you again.

August 14, 2025

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Employee Rating

I’ve brought my car in at least they will not fix the problem why? More

by Jakoz1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brendon Gardnew, Christian Diaz

Aug 18, 2025

Lithia Hyundai of Anchorage responded

Jakoz1231, We’re sorry to hear about the ongoing issues with your vehicle. We take concerns like yours seriously and would appreciate the chance to discuss this directly to better understand the situation and explore possible solutions. Please reach out to us so we can assist you. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 05, 2025

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Employee Rating

Communication from this dealership is non existent and getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do More

by ejmiller11789
Service Time
Service Communication
Recommend Dealer
No
Aug 07, 2025

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience. We’re sorry to hear about the lack of communication, and we understand how frustrating that can be when your vehicle is in for service. We’d appreciate the opportunity to look into this further—please reach out to us directly at your convenience so we can review the situation with the team. Best, Moises Gonzalez - Service Manager - 907-762-5752

August 03, 2025

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Employee Rating

Impossible to reach. They don’t return messages and give updates. I appreciate the loaner for the extended service stay but I think my vehicle just sat there and unless I More

by 5FEIGNERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Christian Diaz

Aug 06, 2025

Lithia Hyundai of Anchorage responded

I'm sorry to hear about the communication issues you experienced. Please reach out so we can address your concerns and improve our service for you moving forward. Thank you. Moises Gonzalez - Service Manager - 907-762-5752

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