Dana Clendenen | Page 3

Great customer service every time. Services provided done quickly and correctly. Staff is very professional Services provided done quickly and correctly. Staff is very professional More

by AngryGoose Verified Customer Verified Customer

Report | Print

I’ve brought my car in at least they will not fix the problem why? problem why? More

by Jakoz1231 Verified Customer Verified Customer

Report | Print

Communication from this dealership is non existent and getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do getting someone to help with a status update is next impossible, just get put on hold or told that the service provider will reach out, which they do not. They also don't really tell you what they are doing to your vehicle until it's already been done. They've had my vehicle for 2 weeks now with no update from them. More

by ejmiller11789 Verified Customer Verified Customer

Report | Print

Impossible to reach. They don’t return messages and give updates. I appreciate the loaner for the extended service stay but I think my vehicle just sat there and unless I They don’t return messages and give updates. I appreciate the loaner for the extended service stay but I think my vehicle just sat there and unless I drove to the dealer, there was no way to be heard, seen or get updated. More

by 5FEIGNERS Verified Customer Verified Customer

Report | Print

I don't think I've had a worse experience with a professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpos professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpose of getting an estimate on the engine damage caused by the theft. There was NO communication from the team there about what was needing to be done or the status whatsoever. After three weeks of no contact, I began calling to determine what the status was and was continually asking questions to the people on the phones reached by the service department phone number listed. Every single time I called, it was like I was opening a brand-new account; they had no idea who I was, which car was mine, what was needing to be done, or any status whatsoever, even after recording my personal information on the previous call and taking notes from information I provided to them. This happened four times specifically, and this wasn't even the worst part. The call team always recommended I call my service advisor, Dana, since she had better answers. This was recommended to me seven times, and each time I asked to be specifically transferred to my service advisor, they said not to worry that they would have her call me back shortly. I WAS NEVER CALLED BACK, ever. They even said sometimes, and I quote, "I will personally tell her to reach out to you by then end of today, and I will let her manager know to reach back out to you", or one time, "I can see her, and she is busy with a client, she will call you back". Well, those were actually complete lies because the call center (which is listed as a 907 number), is not in Alaska, and while the call center told me they could PHYSICALLY SEE my service advisor dealing with a customer, my service advisor was actually on vacation and had been for the past two weeks. Later, during the TENTH week of this fiasco with still no one reaching out to me, I ended up having to go to the shop if I wanted even the simplest question answered. Even the direct phone, which was on my service advisor's desk, would never be picked up. My service advisor, Dana, was actually helpful whenever I went to talk to her, and understandably, she was very busy with all the cars in the shop, so my qualms are not with her, just the COMPLETE lack of response and follow-through from the call center staff, and the neglect and dismissal from anyone that was reachable by phone at Hyundai. I hope to never have to deal with this establishment again. More

by WAndrew Verified Customer Verified Customer

Report | Print

On site technicians were great. However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone and they said they will let service advisor know and call me back shortly. But never received the call back and it happens 4 times ( I called 4 times). I ended up physically visiting service center everytime. Onsite people are great but the phone call representative or the system needs to be fixed. More

by zsefdc95 Verified Customer Verified Customer

Report | Print

Anchorage Hyundai Lithia provides great service and wonderful assistance in helping me maintain my vehicle! wonderful assistance in helping me maintain my vehicle! More

by Nachos Verified Customer Verified Customer

Report | Print

They are the best for customer service, and I always get the best treatment. They answer all my questions and always make sure I'm taken care of. the best treatment. They answer all my questions and always make sure I'm taken care of. More

by MandyE Verified Customer Verified Customer

Report | Print

Service dept worked very well with my roommate as i have been out of town. I’m happy to put my trust in the dept whether i’m in town or not. been out of town. I’m happy to put my trust in the dept whether i’m in town or not. More

by MOCONNELL49 Verified Customer Verified Customer

Report | Print

Brought my vehicle in because of an oil leak. My car is leaking more oil My car is leaking more oil More

by SEAN_RAPPUHN Verified Customer Verified Customer

Report | Print