Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 11

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
664 Reviews
4.6

664 Reviews

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664 Reviews of Daniel Alicea

November 05, 2024

Dealership Rating
Employee Rating

I am retired service technician teacher it was hard to let someone else work on my car all the work performed was perfect with no after problems Nicole always kept us informed on progress of the repairs More

by Racer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Dobbs

Nov 08, 2024

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

November 04, 2024

Dealership Rating
Employee Rating

They were very professional and did what was needed to get me into the truck I wanted More

by lprevat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Sills, John Weicherding, Robo Rivera, DAVID FUNK , JONATHAN VALERIO

Nov 06, 2024

Elder Ford of Tampa responded

Hi, we appreciate your feedback! Safe travels!

November 02, 2024

Dealership Rating
Employee Rating

I never went to a dealership before and have the salesperson tell you to have your vehicle re possessed so you can start fresh..with what kind of dealership promotes this,?my credit would be shot! More

by Relayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2024

Elder Ford of Tampa responded

Hi Relayer, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Nov 04, 2024

Relayer responded

Dan,I am too upset to bring it back there..just yesterday I ran out of gas when the gas tank showed 166 miles to empty,and over a 1/4 of a tank..never had that problem before. The entire experience has been a nightmare,from you guys having my car for 2. Months,and having to switch into new rental cars every 500 miles,and the problem that I originally bought it in for never fixed the issue I was having had I had known that the 977$ I spent would not have fixed the problem,I would not have spent it! The car bucks worse than ever,and no one even mentioned to me that I may have a trans problem,I had to look on the receipt and read it! It was never discussed one time. So I will drive it till it can’t drive no more and do exactly what your salesperson told me..have it repossessed and start fresh..exactly but it won’t be a ford,and I uber and Lyft and people don’t understand why it bucks like it does.but I always tell them,don’t get a ford. I’m one on the people that you won’t be able to satisfy ,but I’m only one…

Nov 04, 2024

Relayer responded

Oh,I lost about 3grand in uber and Lyft money for 2 months….how can one afford a transmission when you have my means of making money tied up for 2 months?

October 30, 2024

Dealership Rating
Employee Rating

Awesome people, great service. Service department had no issues fixing what another dealer did not do correctly. Definitely recommend! More

by bcruzzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Perez

Nov 02, 2024

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

October 30, 2024

Dealership Rating
Employee Rating

My wife and I looked at two other Ford dealerships before contacting Elder. What started off as a phone call to inquire about a Ford maverick truck with specific accessories, Color, etc., turned into a ver More

by mark.morehead
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: AYMAN ABOUELSOUD

Nov 02, 2024

Elder Ford of Tampa responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 27, 2024

Dealership Rating
Employee Rating

Very quick and polite servicemen. Very glad I could use my reward points and I didn’t have to pay anything. More

by WWELLS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 01, 2024

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 26, 2024

Dealership Rating
Employee Rating

I lost my tires and I now have a ranch code . I gave you 5 stars ..because all your helpers were nice More

by Johny doe.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Elder Ford of Tampa responded

Hi Johny, we are so happy to read such a great review about Elder Ford of Tampa! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2024

Dealership Rating
Employee Rating

Great service, great communication and they do great work. I have been very pleased with them in all facets More

by ANTHONYMARTINO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Elder Ford of Tampa responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2024

Dealership Rating
Employee Rating

Very professional Explained in detail what was going on with the car• what I liked the most is that he explained what maintenance work my car needed for the next visit. Thank you More

by ANADOMINIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios

Oct 25, 2024

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

October 23, 2024

Dealership Rating
Employee Rating

This dealership is the best i have experienced in the Tampa Market in the 7 years i have lived here. good communication friendly atmosphere and really treats you like family. My whole family has their ve More

by ARNEABRAHAMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 25, 2024

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

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