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Daniel Alicea
Daniel Alicea at Elder Ford of Tampa

Daniel Alicea | Page 39

Service Advisor

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.6
653 Reviews
4.6

653 Reviews

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653 Reviews of Daniel Alicea

February 04, 2023

Dealership Rating
Employee Rating

The entire staff at Elder Ford are very helpful, cordial, and always answer any questions I have. More

by ChristineD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Beavers, Jennifer Perez, Nicole Dobbs, Andrew Gentile, Tyler Scott, Peter Nieves, James Decaro , Brandon Rodriguez, Jake Rubin

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Feb 06, 2023

Elder Ford of Tampa responded

Hi Christined, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

February 01, 2023

Dealership Rating
Employee Rating

Service was excellent as always. I just disagree with the requirement for being forced to write a response in a rating. Optional is fine, just not making it a requirement. More

by Garribob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Decaro

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Feb 03, 2023

Elder Ford of Tampa responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

February 01, 2023

Dealership Rating
Employee Rating

Pleasant and professional staff, work complete in a reasonable time and never had to come back to redo a mistake. More

by Limieusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Rodriguez

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Feb 03, 2023

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

February 01, 2023

Dealership Rating
Employee Rating

There was a little miscommunication at first, but everything was cleared up and turned out great. More

by bradcrites
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Tyler Scott , Kitt Kittles, Brandon Rodriguez

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Feb 03, 2023

Elder Ford of Tampa responded

We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 31, 2023

Dealership Rating
Employee Rating

Great service with making sure that I could walk out with a vehicle that was best suited for me. Ali knew exactly what I needed and Nabil also helped to make sure that I could get this vehicle for my family. More

by ceciliagomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Syed , Nabil Brohmi, Amanda

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Feb 04, 2023

Elder Ford of Tampa responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

January 30, 2023

Dealership Rating
Employee Rating

Always friendly courteous and professional. I'm not going to write 15 words or or More

by mmarocki
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joshua Haegele, Kitt Kittles

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Feb 01, 2023

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. Safe travels!

January 30, 2023

Dealership Rating
Employee Rating

Always very helpful, want to help. Polite, knowledgeable people. Honest, quick service. Appreciate their attention to detail. More

by jhebruiz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Jennifer Perez

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Feb 01, 2023

Elder Ford of Tampa responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

January 29, 2023

Dealership Rating
Employee Rating

Service reps are very professional and courteous. Get things done right the first time. Clean waiting area. More

by jccorbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2023

Elder Ford of Tampa responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

January 20, 2023

Dealership Rating
Employee Rating

My issue was never resolved we never got the results in the van is still broken More

by mr.howardmca7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 23, 2023

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

January 20, 2023

Dealership Rating
Employee Rating

Prompt, efficient, always customer friendly, makes me feel special when I go there. Thanks so much! More

by vdugger1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Rubin

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Jan 23, 2023

Elder Ford of Tampa responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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