Daniel Alicea | Page 53

Very good costumer skills very good place to purchase a Ford vehicle and to have work done on your vehicle at Ford vehicle and to have work done on your vehicle at More

by Jojodaner1 Verified Customer Verified Customer

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Nicole, Daniel and team did a great job looking into my issues and communicating the results issues and communicating the results More

by Pete Verified Customer Verified Customer

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I had made an appointment in May to have the headliner on my Mustang 2020 looked at since it had fallen out of the rubber molding. On May 27 Elder Ford texted me that my headliner had come in. I made an appo my Mustang 2020 looked at since it had fallen out of the rubber molding. On May 27 Elder Ford texted me that my headliner had come in. I made an appointment to have the headliner replaced on July 15. I live approximately 45 minutes from this dealership. I arrived earlier then my 8am appointment. Upon my arrival the service tech calls the parts department to tell them I was there to have my headliner replaced. The person in parts told him to callback since he didn’t know where it was and the other guy was coming in. Approximately 2 hours later the tech comes out to tell me that they sent the headliner back. He offered to keep my car and give me a loaner till it came in or they could pick up my car and bring to dealership when it comes in. Mind you NO ONE checked to see if parts department had my headliner when I called to make the appointment. This isn’t my first run in with the service department. The time before this I brought my car in to have 2 recalls completed, oil change and my auto butler (this is a wax coating I paid extra for) done. Dropped it off at 9 and was given a loaner. I was told it probably wouldn’t be ready till the next day. Well about 4 I get a call from a service tech saying my car was ready. I drive over in the rush hour traffic from Pinellas county to Tampa in the pouring down rain to pick up my car. Upon my arrival I notice that my car was dirty. I tell the tech I don’t think the auto butler was completed. He told me it was. I asked him why there was still dirt behind my wheels then. Well he walks in and calls the dealership across the street to find out if it was done. Come to find out it wasn’t. So here I go driving back home furious. Early the next morning they call to tell me that my car was ready. I tote my butt back to the dealer to get my car. Yay it was done. The next day I see that the dealer has a hold on my debit card. I call to ask what this charge was for and they said fuel!! I only drove that vehicle back and forth to the dealer. They had the audacity to charge me for the fuel when they wasted my time sitting in traffic (I should have sent them a bill for my loss time of work for driving back and forth). After I pitched a fit they gave me a PARTIAL refund. I would NEVER recommend this dealer to anyone!! Not even my worst enemy!! More

by PZELIK Verified Customer Verified Customer

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The best in town ,the best of florida,excelent services,I need a van to work need a van to work More

by nolberto menez Verified Customer Verified Customer

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I had an unexpected car emergency, I was able to get my vehicle towed after hours and the technician called me bright and early to notify me they had my vehicle and was going to start looking at my vehicle vehicle towed after hours and the technician called me bright and early to notify me they had my vehicle and was going to start looking at my vehicle. I felt super confident in them before even having my car service at that point. More

by Tasheinna Verified Customer Verified Customer

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The staff is amazing and super professional , they do the best for you and you feel comfortable and really in the b st hands best for you and you feel comfortable and really in the b st hands More

by violetacp2009 Verified Customer Verified Customer

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Daniel Alicea was phenomenal. Great asset to the elder ford team. Will continue coming back because of him Great asset to the elder ford team. Will continue coming back because of him More

by N Ramos Verified Customer Verified Customer

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I will gladly share my horrible experience with all of my friends and family, ensuring no one else is scammed by this Fraud of a company. friends and family, ensuring no one else is scammed by this Fraud of a company. More

by chapman.bradley Verified Customer Verified Customer

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Great service. Didn’t appreciate the 700 club in TV in the waiting room. Our go to dealership Didn’t appreciate the 700 club in TV in the waiting room. Our go to dealership More

by joiebertram Verified Customer Verified Customer

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Very professional. In time. Very informative. Friendly people , helpful. Clean. Good selection of cars, specially Mustangs. In time. Very informative. Friendly people , helpful. Clean. Good selection of cars, specially Mustangs. More

by peduard10 Verified Customer Verified Customer

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