Daniel Almaraz

First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

Report | Print

angela is amazing, very kind & helpful. takes her time with specific descriptions of services done and needed. takes her time with specific descriptions of services done and needed. More

Report | Print

Easy scheduling with a kind voice. Easy to reschedule if needed. So appreciate the free pick up and delivery option. Easy to reschedule if needed. So appreciate the free pick up and delivery option. More

by vhamlin65 Verified Customer Verified Customer

Report | Print

Comfortable waiting area as well as communicative people working there. I expect i will do all my service work there. working there. I expect i will do all my service work there. More

by Phil Verified Customer Verified Customer

Report | Print

Daniel was amazing to work with. He made sure to keep me informed on extensive warranty work that needed to be done on our Expedition, and ensured that my family would be cared for w He made sure to keep me informed on extensive warranty work that needed to be done on our Expedition, and ensured that my family would be cared for with a courtesy car. The work was done timely and accurately as promised. I have high praise for Daniel and the team at Austin Ford. More

by K9joker Verified Customer Verified Customer

Report | Print

In and out, same day services,people were very nice, customer service on the phone was fast. customer service on the phone was fast. More

by jkyunk Verified Customer Verified Customer

Report | Print

Excellent people and service, they were so professional in so many ways. All the process to get my vehicle I felt in home, best dealer ever in my opinion, strongly recommend this dealer to all my fiends an in so many ways. All the process to get my vehicle I felt in home, best dealer ever in my opinion, strongly recommend this dealer to all my fiends and everyone out there Steve Moline you are good man at your work thanks, and every one there are a super crew. God bless you all 🙏🏼🙏🏼🙏🏼 More

by PEDROAALMARAZ20@outlook.com Verified Customer Verified Customer

Report | Print

Took my 13 Silverado in a week ago for a oil pressure problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they problem and alternator problem. Got my truck back dec 18 3025. To having a new alternator installed and it was over charging I took it back and they inform me ity battery is bad. I took it to two parts stores to have it tested and two other shops to have the battery test good and the alternator over charging. They charged me an additional 99.95. I'm xxxxxx cause it wasn't the problem and even if so they had installed the alternator wouldn't they have checked it while they had it and not charged me th e additional money. I will not recommend this shop to anyone and I will be discussing it with people I know that go there to stop going there. As this is not right to treat a customer this way. On top of that when I try to talk to the manager he just ignores my calls and switches me to someone else to not deal with it. More

Report | Print

Everyone was exceptional with helping me. Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! Parts and labor seem to be a little expensive. The lady at the front desk checkout is amazing very good at her job and very friendly! More

by booheragency Verified Customer Verified Customer

Report | Print

I had some questions on the invoice and everything was explained and they made sure I was satisfied. Great dealership. explained and they made sure I was satisfied. Great dealership. More

by steve.delhanty Verified Customer Verified Customer

Report | Print