Daniel Almaraz | Page 3

I was very happy with my service! !! Angie was extremely helpful in getting my new tires! !! Angie was extremely helpful in getting my new tires! More

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They get the job done but it take a long time. Seem to work hard. Seem to work hard. More

by Doitallwrongsuzzy Verified Customer Verified Customer

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The staff is very capable and very friendly. I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse I feel blessed to have such a great team that I can trust. Gratefully, Millie Masse More

by prmasse Verified Customer Verified Customer

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I was pleased with Daniel and his service department. He was able to get my vehicle into the shop as soon as the parts came in for the recall. They even came to the house to pick up the vehicle and retur He was able to get my vehicle into the shop as soon as the parts came in for the recall. They even came to the house to pick up the vehicle and returned it later that day! More

by VALLEYHERITAGE Verified Customer Verified Customer

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Angie was fantastic and joyful to work with, always professional and helps the exit from a repair stress free. professional and helps the exit from a repair stress free. More

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First, I have no problem with the front of the house because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not because this dealership has always treated my family fairly and well. However, I find it interesting that I filed a review, and because it was not stellar regarding the back of the house (an element in the service department), it was determined that something was wrong with the review. There was nothing wrong with what I said or how I said it. I was not happy with the service and felt that Kristin jumped the gun by allowing the service department to start repairs that I had not authorized. I came in for an oil change that should have cost less than a hundred. Did want back up lights checked and changed, but that was all I authorized. The bill that was supposed to cost maybe 150 - 200 at the most, ended up nearly 500 dollars, and the initial cost was over 600. My question is, what happens if I did not have the money for repairs that I did not authorize...and even though I did have the money at the time, I am still not happy with the charges that were incurred that I did not authorize. Unless there is a factory recall where I have to take my vehicles to the service department--and with Ford's factory recalls, that might take years in the making--I will not be servicing my vehicles here again. If there is an issue with this review because it was not five star, then please, stop asking people to give reviews if you don't want them to express an honest opinion. More

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angela is amazing, very kind & helpful. takes her time with specific descriptions of services done and needed. takes her time with specific descriptions of services done and needed. More

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Easy scheduling with a kind voice. Easy to reschedule if needed. So appreciate the free pick up and delivery option. Easy to reschedule if needed. So appreciate the free pick up and delivery option. More

by vhamlin65 Verified Customer Verified Customer

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Comfortable waiting area as well as communicative people working there. I expect i will do all my service work there. working there. I expect i will do all my service work there. More

by Phil Verified Customer Verified Customer

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Daniel was amazing to work with. He made sure to keep me informed on extensive warranty work that needed to be done on our Expedition, and ensured that my family would be cared for w He made sure to keep me informed on extensive warranty work that needed to be done on our Expedition, and ensured that my family would be cared for with a courtesy car. The work was done timely and accurately as promised. I have high praise for Daniel and the team at Austin Ford. More

by K9joker Verified Customer Verified Customer

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