I was met with courteous, helpful staff.
They covered the entire service check with a video. They were very professional.
They covered the entire service check with a video. They were very professional.
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by BMAHALL
Verified Customer
Verified Customer
Service Price Transparency
Dec 21, 2023 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Good quality work, in a reasonable time frame.
Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff.
Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff.
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by HATCHARDS
Verified Customer
Verified Customer
Service Price Transparency
Dec 06, 2023 -
Volkswagen of Salem responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They provided very good service and informed me of
everything they did and recommended for my car, most of all they provided a rental to make for the lack of a car for a period of time. Overall very g
everything they did and recommended for my car, most of all they provided a rental to make for the lack of a car for a period of time. Overall very good service.
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by Mallorie
Verified Customer
Verified Customer
Service Price Transparency
Nov 30, 2023 -
Volkswagen of Salem responded
Thank you for your business and this review, Mallorie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
When I brought my car in, nobody was there to greet me.
I had to make iContact with someone to get them to speak to me after I had waited for a couple of minutes. When I brought the car in the service pers
I had to make iContact with someone to get them to speak to me after I had waited for a couple of minutes. When I brought the car in the service person asked me if the part had been ordered for my car, how should I know I made the appointment? Isn’t that up to the service department?
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by DLB63
Verified Customer
Verified Customer
Service Price Transparency
Nov 24, 2023 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear Gregory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Several thing wrong.
Drivers sun shade doesn't fold up completely.
Rear hatch will not open with dash button.
Probably more little things yet to be determined.
Drivers sun shade doesn't fold up completely.
Rear hatch will not open with dash button.
Probably more little things yet to be determined.
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by OREGONMAIL
Verified Customer
Verified Customer
Nov 24, 2023 -
Volkswagen of Salem responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Friendly staff.
Great you by first. Like the video from tech. Clean and bright waiting area.
Great you by first. Like the video from tech. Clean and bright waiting area.
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by bdchurch339
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2023 -
Volkswagen of Salem responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They did good work and they priced matched another shops
quote for my transmission service.
quote for my transmission service.
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by JESSICA.DARRAS
Verified Customer
Verified Customer
Service Price Transparency
Nov 15, 2023 -
Volkswagen of Salem responded
Thank you for your business and this review, Jessica. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Pleasant experience at vw of salem.
Good service and fast. Would recommend to friends and family.
Good service and fast. Would recommend to friends and family.
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by FORDGUY-69
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2023 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great staff and service.
I have been using this dealer service for many years and they have done a great job
I have been using this dealer service for many years and they have done a great job
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by COX21
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2023 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. We truly appreciate your business.
Your feedback and rating mean a lot to us.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
So glad I found this dealership.
Unlike other VW dealerships in Oregon, this one never disappoints and they always go out of their way to help
Unlike other VW dealerships in Oregon, this one never disappoints and they always go out of their way to help
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by GOOBERPEA27
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2023 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com