Daniel Gonzales | Page 21

I recently had an issue with the spare tire on my VW Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who Touareg while travelling and called this dealer and was encouraged to come in to solve my problem. The Service Department sluffed me off to Parts who said I probably need a new spare which would cost $450 and be available in 3-4 days. However, Parts told me that Service might be able to repair the tire and directed me back to Service. Service then told me these spares are not repairable (they would not even look at the spare) and I would need a new one. I left without any resolution. Upon completing my trip I went to my local tire dealer and was able to repair my spare for $30. Volkswagen of Salem was no help whatsoever and a complete waste of my time. More

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I was met with courteous, helpful staff. They covered the entire service check with a video. They were very professional. They covered the entire service check with a video. They were very professional. More

by BMAHALL Verified Customer Verified Customer

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Good quality work, in a reasonable time frame. Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff. Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff. More

by HATCHARDS Verified Customer Verified Customer

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They provided very good service and informed me of everything they did and recommended for my car, most of all they provided a rental to make for the lack of a car for a period of time. Overall very g everything they did and recommended for my car, most of all they provided a rental to make for the lack of a car for a period of time. Overall very good service. More

by Mallorie Verified Customer Verified Customer

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When I brought my car in, nobody was there to greet me. I had to make iContact with someone to get them to speak to me after I had waited for a couple of minutes. When I brought the car in the service pers I had to make iContact with someone to get them to speak to me after I had waited for a couple of minutes. When I brought the car in the service person asked me if the part had been ordered for my car, how should I know I made the appointment? Isn’t that up to the service department? More

by DLB63 Verified Customer Verified Customer

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Several thing wrong. Drivers sun shade doesn't fold up completely. Rear hatch will not open with dash button. Probably more little things yet to be determined. Drivers sun shade doesn't fold up completely. Rear hatch will not open with dash button. Probably more little things yet to be determined. More

by OREGONMAIL Verified Customer Verified Customer

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Friendly staff. Great you by first. Like the video from tech. Clean and bright waiting area. Great you by first. Like the video from tech. Clean and bright waiting area. More

by bdchurch339 Verified Customer Verified Customer

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They did good work and they priced matched another shops quote for my transmission service. quote for my transmission service. More

by JESSICA.DARRAS Verified Customer Verified Customer

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Pleasant experience at vw of salem. Good service and fast. Would recommend to friends and family. Good service and fast. Would recommend to friends and family. More

by FORDGUY-69 Verified Customer Verified Customer

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Great staff and service. I have been using this dealer service for many years and they have done a great job I have been using this dealer service for many years and they have done a great job More

by COX21 Verified Customer Verified Customer

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