Greg Nims

Greg Nims was great, he did exactly what I needed him to do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with do. I told him the vehicle I was interested in, he looked over, drove it and told me via phone what in needed. All in all, I am very satisfied with my purchase of the vehicle and the service provided by Greg, the dealership however gets a big zero. They reported to Carfax that they conducted a predelivery inspection and oil change on the on the pick up truck. NO!! it was a quart and half low on oil and had an old Motorcraft oil filter with a date on it, a four tire different amounts of air in them, none of the remaining fluids under the hood were checked either, all were needed to be topped off. Service department gets a zero. Finance department is the biggest scammers, while Serra states they have a satisfaction guarantee, that is far from the truth. I was forced to sign a "no cool down" clause in the contract, was told my pay-off on my trade was handled, that was a huge lie, and when tried to "return the vehicle" to cancel the deal, was told "too bad, too late". More

by washko549 Verified Customer Verified Customer

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Very friendly and welcoming the customer service was outstanding Greg is amazing fantastic and funny outstanding Greg is amazing fantastic and funny More

by lhem7379 Verified Customer Verified Customer

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Lacks clear communication from salesman, as to what they are actually selling you in your service/warranty packages. Service department is just ok. Have had some negative visits, but we still go because it’ are actually selling you in your service/warranty packages. Service department is just ok. Have had some negative visits, but we still go because it’s the closest dealership. People who answer the phone sound like they feel they have better things to do. More

by Holloway.alex88 Verified Customer Verified Customer

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I had a very good experience with Kia of Trussville. They answered my questions while still providing efficient service. They answered my questions while still providing efficient service. More

by fortpayneal Verified Customer Verified Customer

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They offered us good service, were accessible and did their best to resolve our doubts. Recommended their best to resolve our doubts. Recommended More

by jafd_13 Verified Customer Verified Customer

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Greg made my experience smooth from start to finish. He even helped me find a better deal than what I was initially looking for, in the same model! He even helped me find a better deal than what I was initially looking for, in the same model! More

by willww1 Verified Customer Verified Customer

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It was an amazing experience! It was an amazing experience! My sales representative was extremely professional! It was an amazing experience! My sales representative was extremely professional! More

by hardwicktameka Verified Customer Verified Customer

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Serra KIA of Trussville is a great way to purchase your next vehicle. Greg Nims gave his all in helping me get the right vehicle for me and my family at a great rate. next vehicle. Greg Nims gave his all in helping me get the right vehicle for me and my family at a great rate. More

by alnaser132000 Verified Customer Verified Customer

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Greg was outstanding and very honest. He went out of his way to make sure I got the vechile I was looking for. No pressure from any of the team to purchase just any car. He went out of his way to make sure I got the vechile I was looking for. No pressure from any of the team to purchase just any car. More

by dalton837 Verified Customer Verified Customer

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Everyone we talked to was extremely helpful and very professional. They were able to help us close on the car we wanted within a reasonable amount of time. professional. They were able to help us close on the car we wanted within a reasonable amount of time. More

by mamaquicks21 Verified Customer Verified Customer

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