Daniel Pego | Page 2

Excellent transaction of new car purchase!!! Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork perform Purchase of a new 2019 Ford transit on 5/1/20 and can not say enough how well the transaction went even with remote purchase and all paperwork performed online during this Covid time. I am a New York resident and even with it being an out of state purchase it was made easy. Every employee we worked with from Fette from the Manager Troy, Dan, Paul (finance), Kevin (finance) and Steve made for such a great experience!! More

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Curbside pickup was fantastic. They went above and beyond to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. to make us feel safe. Paperwork all done online. Was a great experience. Would recommend this to anyone. More

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Lack of Understanding During COVID-19 Pandemic People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compa People and businesses show their true colors during times of crisis and during the COVID-19 pandemic Fette Kia has showed me that they have zero compassion, empathy and understanding for their customers and are clearly only focused on fattening their wallets. I am a teacher who is currently financially struggling due to the current health crisis and I have been a loyal Kia customer for 6 years. After returning my leased Kia Optima this past February, I was hit with a bill of $993. PLEASE BEWARE and do not make the same mistake I did by trusting this car dealership. I have referred 3 friends during my time as a customer and now feel the need to apologize to each of them because I was clearly mistaken. During my second Kia lease, I was conned into adding a "full coverage" insurance package to my plan (which conveniently added another $100 to my monthly payments) under the guise that I would not have to pay a single cent out of pocket when returning my lease, even if I had damages. What was left out of that conversation was that it only applied IF I were to lease another Kia after returning my current lease. Since I was not in the position to lease another car at the time, I was hit with a $400 restocking fee (NEVER mentioned in any conversation) and a $290 damage fee (for a 3 inch scratch on the side of the car). But it doesn't end there - I received an email from Kia Motors Finance in January stating that I had, and I quote, "reached the date or number of payments you originally specified when you initiated your recurring payments. The payment schedule is now disabled." I returned my car at the beginning of February and the salesman I spoke with said I was good to go. I was hit with another month's payment for February, even though I was told, BY THE FINANCE DEPARTMENT THEMSELVES, that I was paid in full. Add on another $45 in taxes and fees and here I am with a bill of $993. The worst part of this entire process was when I reached out to the dealership as well as many Kia executives explaining my current situation and asking for some assistance and leniency. What I was met with was ZERO compassion, ZERO understanding and ZERO care. Even after acknowledging that the emails about my payments were misleading and often confuse customers, there was no flexibility or understanding. After explaining my situation and reviewing the fact that I've been a loyal and upstanding customer who has never missed a payment or even made a late payment in 6 years, no help or assistance was offered to decrease the amount I owed. The only "solution" she suggested was a 30-day extension for my bill. 30 days? Really Kia? THE WORLD IS SHUT DOWN, people are dying, people are out of work and struggling to make ends meet and the best you can do as a multi-billion dollar corporation is give a 30-day extension? Way to show you care about your customers. I have many family and friends that are customers of other dealerships who have been extremely helpful and understanding during this pandemic (waving fees, coming up with payment plans, etc.) and I foolishly expected the same from Kia. I was sadly mistaken. I am shocked and appalled by the lack of care and flexibility I've experienced with a company I was so loyal to and I am writing this review to ensure that others will not be conned as well. More

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Driving down 46 stopped at Fette Ford to check out some prices. It didnt take long to make a purchase. Jonathon put me in the car I wanted , took me for a test drive and gave me a great price.Great experie prices. It didnt take long to make a purchase. Jonathon put me in the car I wanted , took me for a test drive and gave me a great price.Great experience , great place. More

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John is very good st his job had exactly what we needed. One phone call that's all it took thank you John 00000⁰00 One phone call that's all it took thank you John 00000⁰00 More

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An amazing experience. Rey Hernandez was so helpful I’m giving this dealership the best overall rating. I came in with very specific needs for a car. I was surprised at the array of inventory that su I’m giving this dealership the best overall rating. I came in with very specific needs for a car. I was surprised at the array of inventory that suited my needs. We agreed on a price and I was out the door with an excellent vehicle. Kevin in finance was very professional. Dan stepped in to introduce himself and make sure I was welcomed. I also have my eye on another vehicle. An f150 next year. Fette will be my only choice and Rey will be my consultant for life ! More

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SPECTACULAR Jon was an absolute pleasure to work with. His funny, laid- back demeanor made my car buying experience all the more enjoyable. He and Dan really work Jon was an absolute pleasure to work with. His funny, laid- back demeanor made my car buying experience all the more enjoyable. He and Dan really worked to crunch numbers that fit my budget. Couldn’t have asked for a better crew! More

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Pleasant experience I have bought a lot of cars from dealers in my life and without a doubt john, Dan, and the whole crew at fette are the best. I will definitely refer t I have bought a lot of cars from dealers in my life and without a doubt john, Dan, and the whole crew at fette are the best. I will definitely refer them to all my friends and anyone who asks me for a reference for sure. More

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Straight to business Went to the dealership looking for a certified pre owned truck. Jon was great at walking me through the different options and explaining everything to Went to the dealership looking for a certified pre owned truck. Jon was great at walking me through the different options and explaining everything to me. No gimmicks, no bait and switch, just straight to the point and I felt like I was getting a great deal. Really happy with my experience! More

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Everyone is so nice. I didn’t know what to expect, but everyone at this dealership was so nice and had a sense of humor. They do everything in their power to help you, and I didn’t know what to expect, but everyone at this dealership was so nice and had a sense of humor. They do everything in their power to help you, and ensure that you’re satisfied. I’d definitely recommend to everyone I know. More

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