Danielle Rios | Page 2

Sold a lemon My daughter's van was purchased 14 days ago and has been in your shop for the past 9 days. Nothing but a run around. Lack of Customer Service and prof My daughter's van was purchased 14 days ago and has been in your shop for the past 9 days. Nothing but a run around. Lack of Customer Service and professionalism. More

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Worth the trip! I drove 200 miles from Houston to buy from them, but it was definitely worth it. The price was agreed up front, I didn't have to haggle at the dealers I drove 200 miles from Houston to buy from them, but it was definitely worth it. The price was agreed up front, I didn't have to haggle at the dealership and I saved money compared to my local dealers. The salesman was friendly, professional and proactive. I would buy from them again. More

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Excellent service! Rick Ralph and Danielle Rios were very helpful and provided us excellent customer service! I would recommend this dealership to my family and friends Rick Ralph and Danielle Rios were very helpful and provided us excellent customer service! I would recommend this dealership to my family and friends for their future purchases. Thanks Lithia Dodge! More

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New sales Salesperson very helpful and knowledgeable. Finance was also courteous and helpful. Great experience. Dealership is very clean and service area comfor Salesperson very helpful and knowledgeable. Finance was also courteous and helpful. Great experience. Dealership is very clean and service area comfortable. Looking forward to returning to have vehicle serviced. More

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Great seller In and out as fast as possible. Negotiations where quick and to the point. Seller had a great selection available and the cars online where exactly th In and out as fast as possible. Negotiations where quick and to the point. Seller had a great selection available and the cars online where exactly the ones on the lot. More

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Great communication From start to finish - Stephen, Les, Scott and Danielle were all very helpful and easy to work with. Great team! Will be going back when it’s time to From start to finish - Stephen, Les, Scott and Danielle were all very helpful and easy to work with. Great team! Will be going back when it’s time to upgrade! More

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New truck and tinted windows Everyone was professional from the sale of the vehicle to the service of my truck. They sent my truck to Ziebart for the tent, then had the evt unit i Everyone was professional from the sale of the vehicle to the service of my truck. They sent my truck to Ziebart for the tent, then had the evt unit installed in my truck. They got me out in time to do an errand before I needed to leave Corpus Christi and head to Rockport for a doctors appointment. When putting my stuff from my errand in the back seat I noticed my cation sign was missing. I called and told them what was missing they got my number and told me they call me back. A few minutes later they called and let me know that ziebart had it and they would go get it for me. She offered to put it in the mail for me. I told I was still in town and would come by and get. I know this seems minor to have lost but it is very special to me, for my nephews gave me that sign. I want to thank everyone involved from selling me my truck to the service and understanding of my sentimental needs. More

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No nonsense experience. They took my information, made some suggestions, gave me some options and we made a decision. Explained everything clearly. Got our new c experience. They took my information, made some suggestions, gave me some options and we made a decision. Explained everything clearly. Got our new car ready to go. More

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I had a hill to climb, Steve got me a Jeep, a bad xxx one Steve Wray at Lithia is the man. Ben really did his part too to make it all come together. Long story short, my auto loan approval was expiring that d Steve Wray at Lithia is the man. Ben really did his part too to make it all come together. Long story short, my auto loan approval was expiring that day and after failing to make several deals at other dealerships over the past couple weeks due to negative equity, I called to Corpus from San Antonio and told Steve flat out I didn't have enough equity or down payment to make the deal work but wanted to negotiate over the phone, which was UNCONVENTIONAL and a bad start to a negotiation. I was coming up short on my end but Steve and Ben did their part to play with the numbers and offer more on my trade that other places and get the numbers to work, taking digital pics of my trade for value estimates even. It was about 6pm Saturday night when they said I had a deal and CC is a 2.5 hour trip. Steve, Ben, and the rest of the staff stayed after hours, well after hours waiting for me to get there, then just to get me signed that evening before my deal expired. I was a little off on my payoff too when I told Steve over the phone, which they didn't find out until I was mid trip, but rather than fight me of Nicole's and dimes, that extra disappeared magically from the numbers, meaning that they did the right thing for the customer, even though it was my mistake. My wife was able to drive off in her DREAM jeep with a lift, 35's, leather, fully painted hardtop and trim, with 100k warranty, for less than what other dealerships were overcharging for the same type jeep. The thing that sealed the deal though was I didn't have the best deal and Ben found a better rate and term than the loan on my trade and my payment only went up $71, rather than the $100 I would have owed with my loan that I was in a panic to try and use... and that's the short story of all it took to get it done... I should have just called Lithia much sooner. it was still the easiest deal and fastest signing I have ever done. I thought when I called randomly for a salesmen, someone would treat me like a total stranger and would laugh in my face and say I was crazy to call a dealership three hours away to negotiate when I had no chips in the game... but I got Steve instead, and somehow He and Lithia made sure I walked away FAMILY with a royal flush of a deal. Hats off to Steve and crew; they need a cold one for the extra sweat I crammed into last Saturday night, general manager ? cheers and God bless everyone! More

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2015 Chevrolet Silverado 1500 LT Joseph and Robert kept me in the loop as discounts, options, new inventory, etc. developed. They had my best interest in their minds at all time You Joseph and Robert kept me in the loop as discounts, options, new inventory, etc. developed. They had my best interest in their minds at all time You just don’t see that very often More

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