Danny Waguespack | Page 8

Perhaps you all were having an off day Usually you guys are great. However, this was not one of those times. I brought my car in for an oil change and cabin filter change in December, rig Usually you guys are great. However, this was not one of those times. I brought my car in for an oil change and cabin filter change in December, right before the holidays. On my way home I noticed something was wrong with the glove compartment and it would not close. Had to bring the car back a couple of weeks later, turns out during the replacement of the cabin filter, the compartment was damaged. Unfortunately, it could not be fixed that day and a part had to be ordered. Couple of weeks went by and no call regarding the part. Finally, my husband called and part was ready and we were told we could come by and they would fix it. My husband woke up early on a Saturday morning, drove to the dealership, only to be told that they could not do it that day. He was asked to come back on Tuesday morning and it should only take an hour. As it turns out, it took longer than an hour to the point that he almost had to ask for a rental car so he could attend an already scheduled appointment for that day. Again, you guys are usually great, I have been bringing my cars to you for over 14 years and have purchased this car from you last year. However, a simple oil and cabin filter change led to added inconvenience to myself and my husband, 3 extra visits to the dealership and over 4 hours of our time. I gave 2 overall stars because the employees were nice, but other than that, service fell short. I gave 2 stars for quality of work, since if the cabin filter change would have been done correctly in the beginning, none of this would have be necessary. This survey forces me to select employees that we dealt with. I selected all of the employee's that are listed in the service section. If you were not involved in the case, my apologies to you. And again, we do not have any issues with the individuals, everyone is nice and tries to be helpful. I just think from start to finish, our car issues were dropped through the cracks. I sincerely feel that if we would not have called to see if the part was in, I would still be driving around with an open glove compartment....poor follow up. More

by HALEY50 Verified Customer Verified Customer

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Great service! Dealer reminded me that my oil change was free. I thought there would be a charge. They could have made an extra buck but chose the honest route! Very Dealer reminded me that my oil change was free. I thought there would be a charge. They could have made an extra buck but chose the honest route! Very much appreciated! More

by N5WWY5 Verified Customer Verified Customer

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Satisfaction Its always good business when we come to Ray Brandt Toyota. We live in New Orleans East & we travel out there for service because we know we're going Its always good business when we come to Ray Brandt Toyota. We live in New Orleans East & we travel out there for service because we know we're going to get the best service. More

by bigceedy64 Verified Customer Verified Customer

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Excellent I didn’t wait long, I was comfortable while I waited and I was given a discount. Everyone was very curtious, I wouldn’t go anywhere else I didn’t wait long, I was comfortable while I waited and I was given a discount. Everyone was very curtious, I wouldn’t go anywhere else More

by angelaprado72 Verified Customer Verified Customer

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Very hospitable staff The dealership is a very clean and hospitable place. It makes visiting the service department a welcoming experience. I been knowing a couple guys wor The dealership is a very clean and hospitable place. It makes visiting the service department a welcoming experience. I been knowing a couple guys working there for years and it’s always a pleasant experience to see they’re still there. I will continue to bring my vehicle there as long as the cost is affordable and the maintenance is really necessary. More

by DARRYLARMONT Verified Customer Verified Customer

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AWESOME!!! Every time I visit it’s always a pleasant experience weather it’s for service, inquiries on new cars etc .... This location is AWESOME AWESOME AWESOME Every time I visit it’s always a pleasant experience weather it’s for service, inquiries on new cars etc .... This location is AWESOME AWESOME AWESOME !!!! More

by MARIA.SIGUR Verified Customer Verified Customer

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Buying my car From the time of Leasing my car to buying my car I have appreciate all the help give. From making sure I understand all details of Lease and now buyi From the time of Leasing my car to buying my car I have appreciate all the help give. From making sure I understand all details of Lease and now buying my car. The friendly service from all that took cres of my car when I brought it in. Everyone that spoke to me was Courteous, ask how they could help me, contacting the salesman or servicemen I was meeting. Also in checking out they would meet me at the window and explain again what was done and any cost I owed. The salesman Patrick Brown listed to my needs, took me to the lot showed me car that fit my budget, never pressured me to buy what I couldn’t afford. The in details explain the cost ECt to me, spoke to Mike in finance and he explained full coat, payments, warranty’s. I would surely send anyone who ask about where I bought my car to Ray Brandt Toyota.. I have truly appreciate how all gave me confidence in buying my car, Thank you all at Ray Brandt Toyota for a wonderful experience! More

by GRANNYP2007 Verified Customer Verified Customer

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I always get wonderful service here!! I always get wonderful service here! They always do a great job, and they do it fast. Everyone there is a pleasure to deal with. They even offered me I always get wonderful service here! They always do a great job, and they do it fast. Everyone there is a pleasure to deal with. They even offered me a ride home while they were working on my vehicle! More

by ENGLISHTURNTRAPPER Verified Customer Verified Customer

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