So far the people who we have met have been really nice,
the service advisors have kept us informed. Work done has been satisfactory.
the service advisors have kept us informed. Work done has been satisfactory.
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by ISLANDSTIX808
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Honolulu GMC Cadillac responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
VERY GOOD IN SEVICE.
.VERY NICE ..DOING VERY FAST BIG MAHALO TO ALL OF YOU
.VERY NICE ..DOING VERY FAST BIG MAHALO TO ALL OF YOU
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by NGUYENTONY79
Verified Customer
Verified Customer
Jun 22, 2025 -
Honolulu GMC Cadillac responded
Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Excellent customer service, timely responses, and overall
a positive vibe. Very different from a typical "car salesman" vibe, just honest, hard-working people.
a positive vibe. Very different from a typical "car salesman" vibe, just honest, hard-working people.
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by traci.l.arnold
Other Employees Tagged:
Kalai Mukawa
, Jeff Huang, Sean Hamic, Ryan Gamboa, Akira Wood
Jun 15, 2025 -
Honolulu GMC Cadillac responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Very honest, informative and cordial!
Was quickly told what needed to be done and the approximate time involved.
Was quickly told what needed to be done and the approximate time involved.
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by kitazakih001
Service Price Transparency
Other Employees Tagged:
Jeff Huang
May 22, 2025 -
Honolulu GMC Cadillac responded
Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
This was a great experience for the wife and myself and
with Dantes help made it happen thanks to him we left with the truck I always wanted
with Dantes help made it happen thanks to him we left with the truck I always wanted
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by BLAINE.ROBELLO
Verified Customer
Verified Customer
Other Employees Tagged:
Theresa Karas
Apr 17, 2025 -
Honolulu GMC Cadillac responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Dante and Theresa were very professional but the
dealership itself is shabby, from the weeds and cigarette butts by the front steps to its overall look. I should add that we bought a BMW that you ha
dealership itself is shabby, from the weeds and cigarette butts by the front steps to its overall look. I should add that we bought a BMW that you had bought in auction. Our mechanics checked out the 2-year old X1 and found it to be in excellent shape. Overall, we had a good experience.
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by NONE23
Verified Customer
Verified Customer
Other Employees Tagged:
Theresa Karas
Mar 16, 2025 -
Honolulu GMC Cadillac responded
Thank you for your feedback. We're glad to hear that Dante and Theresa provided you with great customer service and that you had an overall positive experience. We appreciate your business and this review!
Best Regards,
Justen Chilcoat
General Manager
Honolulu Buick GMC Cadillac
Very accommodating and helpful, communication was
excellent and they keep me updated as it progressed.
excellent and they keep me updated as it progressed.
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by Ranger2017
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kalai Mukawa,
Nick Nakama
, Jeff Huang, Theresa Karas, Jeff Lee, Andrew Morey, Herman Teves, Jr., Jenn Turner, Service Department
Mar 03, 2025 -
Honolulu GMC Cadillac responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Excellent service and experience.
From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well
From the moment we arrived to the moment we drove off with our new vehicle it was great. The follow up has been fantastic as well
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by ZAK7
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2025 -
Honolulu GMC Cadillac responded
We're delighted to hear about your excellent experience at Honolulu Buick GMC Cadillac! It's wonderful that everything from arrival to follow-up met your expectations. Enjoy the new vehicle, and thank you for choosing us!
Excellent service, in particular from our salesman, Dante
and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at expl
and Finance person, Theresa. We never felt pressure, they kept our best interest at heart, answered all our questions. Theresa was excellent at explaining all the various options, clarified what we were signing as she handed the multiple documents for signature. And mostly, did all this with a sincerely friendly demeanor. Even the receptionist knew our name and treated us with friendly respect. Also, the sales manager was super helpful in getting the car ready for pick up promptly, and like the others, treated us with friendly respect.
Mahalo nui,
Albert and Kit Newmann
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by Albert
Verified Customer
Verified Customer
Feb 23, 2025 -
Honolulu GMC Cadillac responded
Albert and Kit, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dante and Theresa met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Helpful and polite.
Would be happy to get service there anytime again. Great service overall.
Would be happy to get service there anytime again. Great service overall.
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by JAY4SURF
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Theresa Karas, Herman Teves, Jr.
Feb 03, 2025 -
Honolulu GMC Cadillac responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu GMC Cadillac, we look forward to having you as a valued customer for many years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac