Darin Fazenbaker | Page 9

Great customer service The entire team made the process very easy. They gladly worked with me to obtain the discounts I needed to make the purchase possible. Explained al The entire team made the process very easy. They gladly worked with me to obtain the discounts I needed to make the purchase possible. Explained all of the car functions clearly, helped me set up my phone and ensured the paperwork process was painless. More

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Superb Service and Professional Employees I gave 5 Star rating because this dealership is for the customer. Angelo Marino was our Sales Manager very Professional and saved us many dollars to h I gave 5 Star rating because this dealership is for the customer. Angelo Marino was our Sales Manager very Professional and saved us many dollars to help us select the perfect car to fit our needs. Blake Berens was our Salesman providing all the answers we were looking for and going out of his way to ensure we left the dealership with all questions answered. Blake is a true professional and has a excellent positive attitude. Darin Fazenbaker our Finance Manager completely ensured he went over all options clearing and presented the best which suited our needs. I am a returning customer and I we were treated as it was our first time in the dealership. I highly recommend this dealership. More

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Great dealership, great people, great prices, great cars I was recently in the market for a vehicle with better gas mileage and test drove the 2017 CR-Vs. The new design is great; performance, fuel mileage, I was recently in the market for a vehicle with better gas mileage and test drove the 2017 CR-Vs. The new design is great; performance, fuel mileage, creature comforts and cargo space. My wife and I are Costco members and were directed to the dealership in Bowie which is over an hours drive from our house. When I called them they did not have one with the colors/options I wanted. They were willing to DX to get it, but that would take a few days/week. I phoned Shockley (Frederick) with my request as well as Hagerstown. Hagerstown had the trim level in the color I wanted. The salesman in Frederick had to call me back, he had to check his inventory. I spoke Ian Smith at Hagerstown. He had the model I wanted and also gave me a price that saved me from driving to Bowie. I made the purchase of a pearl white EX-L Saturday afternoon. O, yeah, the salesman from Frederick called me back Monday afternoon. Everyone we dealt with at Hagerstown was quite helpful and courteous. They explained everything fully and walked me through all the tech my new car had. More

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Great Buying Experience A+ car buying experience. Jason and company were fantastic in that they were easy to work with and worked with getting me the very best deal possible. A+ car buying experience. Jason and company were fantastic in that they were easy to work with and worked with getting me the very best deal possible. More

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Planting roots Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to severa Months ago I began researching two things: What car would be my next and also where I should plant my roots within my new community. I drove to several dealerships, spoke with them on the phone, email correspondence, as well as face to face time (literally hours) spent discussing my next big purchase. I take my time when investing in a vehicle. I needed something safe, large enough for two kids, and I didn't want to be stuck or pressured into buying your average "family vehicle" just because I'm a mom. I wanted to purchase from somewhere I felt comfortable. Somewhere my kids weren't looked at as a hassle to have around while discussing a vehicle purchase. Somewhere I could return and recommend not just for a car buying experience but also all the "other things" that come with a vehicle-service! Like mentioned above, this all started months ago. I started it the same way as all the other dealerships. Research. I scoped out their website and then reached out via online to initiate a buying experience?. Within a short time, less then 24 hours, I was contacted via text on a Sunday, by Ian Smith! I was immediately impressed. I setup a time to meet and I took my kids. I was met at the door by several staff members who were dressed professionally, clean, and kind even though my children were with me. They presented themselves professionally, they worked together as a team to offer me the best costumer service I've ever had at a dealership. Throughout the course of the last few months, I had every question answered. I wasn't bombarded by a pressuring sales crew, in fact one of the greatest parts for my buying experience was my car salesman; John Williams. He sat down with me several times, walked up and down the lot with me, back and forth, inside and out, answered texts, answered phone calls, and ultimately sold me my first Honda! And he literally only mentioned that "family vehicle" once. He immediately saw that wasn't what I wanted and never mentioned it again. We sat and discussed many aspects of purchasing a vehicle. The true costs of ownership. The different trim levels available to me. And he was kind to my children. Asked about them when I didn't have them with me. No, my children aren't part of your purchase but it provided me with the personal touch needed to land me back at his dealership. The following morning he even checked in on me to make sure I was still satisfied. And then again today he even checked in again and even inquired about my children. I highly recommend John Williams to anyone looking for "their salesman"; he will be mine for as long as he is employed there. The financial aspect of dropping thousands and thousands of dollars isn't something to sneeze at. I wanted and needed to know I was getting the best deal I could and that the numbers I heard were honest numbers. And I did my homework. Hagerstown Honda didn't negotiate my trade value because they didn't have to, they from the start gave me true market value. Every single other dealership I visited, refused! Came up with every excuse not to, which spoke a lot about what would happen next if I took my vehicle to them for service. Would they be honest with me then? Would I really need something fixed or are they just trying to make a buck. I literally called John from a different dealership's lot- I was done dealing with other people and not receiving the customer service John provided. The numbers hit hard and I had to get a couple things to line up before I could sign my name. My purchase day, I knew my name would be signed, I had my number for payment and I wasn't budging. John called over their numbers guy; who sat down and explained my price range for my numbers. Darin Fazenbaker sat and in detail explained everything I needed to know to make an informed decision moving forward with a vehicle purchase. Hagerstown Honda is somewhere I will be highly recommending to friends and family and complete strangers. They were honest, professional, kind, knowledgeable with the products sold and have earned my lifelong business. Can't wait to buy my daughter's first car there! She's already working on what she wants! More

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Return buyer This is the second Honda we have purchased from Hagerstown Honda. During the three year we had the accord we received great service. Both times but This is the second Honda we have purchased from Hagerstown Honda. During the three year we had the accord we received great service. Both times but especially the second time Kyle professionally dealt with my multiple test drives and different ideas.. He gave us the time and information it took to help us decide. Kyle worked with us to get the best deal that we were comfortable with. Brandon and Harley Darrin are a pleasure to work with too. I'm sold on Honda, sold on Hagerstown Honda and sold on Kyle. Will buy again. More

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Awesome Had a great experience very knowledgeable people I dealt with very friendly and professional. And I drove away happy. First.time that has happened in Had a great experience very knowledgeable people I dealt with very friendly and professional. And I drove away happy. First.time that has happened in a while More

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Best car-buying experience ever! Jason Smith immediately made my husband and I comfortable in a situation we normally compare to a dental appointment! He welcomed us with open arms an Jason Smith immediately made my husband and I comfortable in a situation we normally compare to a dental appointment! He welcomed us with open arms and by the time we left with a beautiful Tardis blue Fit (and yes it is bigger on the inside)*,we felt like family. Thanks to Jason and the Hagerstown Honda's team help, I now am making excuses to drive my excellent new Fit! *Doctor Who reference More

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Jason Smith and Team are the best. Jason Smith and the "team" were very hospitable and got us in our new CRV and back on the road in pretty short order. I highly recommend Hagerstown H Jason Smith and the "team" were very hospitable and got us in our new CRV and back on the road in pretty short order. I highly recommend Hagerstown Honda. More

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One For The Road We just purchased our 7th vehicle from this dealership, Honda/Kia of Hagerstown and each time it get's easier and more pleasant then before. They hav We just purchased our 7th vehicle from this dealership, Honda/Kia of Hagerstown and each time it get's easier and more pleasant then before. They have always been great to work with and are more than ready to go the extra mile. Our salesman "Rodney Faith" is one of a kind and as nice as can be. No pressure and always ready to help us find that perfect car of our dreams. We will definitely go back for our next vehicle in the future. More

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