Darius Butler

The employees were great. The facilities are great. The manager is great.However, I brought my car in for the one year service and it was recommended that I get new brakes and The facilities are great. The manager is great.However, I brought my car in for the one year service and it was recommended that I get new brakes and rotors at 11,000 miles! Most of my driving has been on the highway. There was also a recommendation that I buy two new tires because nails were embedded in the groove. I have already purchased two new tires for this brand new car at a cost of approximately $500 each. One because of bubbles in the side of the Perelli tires and the other because they found a nail near the sidewall of a second new tire. I wonder if I made a mistake in buying this highly rated 2025 Hyundai Santa Fe calligraphy or if I have chosen the wrong Service Center? I am a senior citizen and I wonder if this is an attempt to take advantage. More

by BAFLATTS Verified Customer Verified Customer

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Overall the car experience is nice. But the actual customer service sucks. First of all if your car has trouble and it needs to stay they don’t have loner cars available! So you have to But the actual customer service sucks. First of all if your car has trouble and it needs to stay they don’t have loner cars available! So you have to uber. Then you have to previously book a loner car…. Which how would you know before hand if you don’t know if the trouble is enough to leave the car. Then they can’t assist you there. I was told you call a service number for Hyundai and If they are available to offer a loner car then you can get one. That’s terrible and inconvenient. Mazda would never 😩 which makes me sad because i moved onto Hyundai for the “mom car experience”. Then if you have complimentary service i feel like they treat you as such; poorly because the service is covered…. I received better service the one time i came in and was told to pay but ending up opting out and getting the stuff done on my own. The rates are ridiculous. I needed something replaced and it was twice the amount not including the labor. But ending up getting the piece less than half the price and clipping it in myself…. I understand everything cost. But be reasonable with the prices and the service. Honestly i dislike coming to be serviced and have waited til the very last minute just to not deal with the energy. Not to mention my husband is a mechanic but he doesn’t work on my car because it’s a lease. I brought up an issue and was then told car is working to best capacity… but the car feels the same giving the same issue that it didn’t have before. I also advised that i may have a nail in the tire. And it was not acknowledged nor addressed. It’s was overall poor and that sucks to say. More

by DANIELLEHANCE Verified Customer Verified Customer

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I waited over 2 hours for someone to come and let me know that my car needs a new engine, A loaner car wasn’t available until the next day. that my car needs a new engine, A loaner car wasn’t available until the next day. More

by CHEFJOZEF41 Verified Customer Verified Customer

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Excellent service outstanding customer support They did their best to answer all questions and concerns their best to answer all questions and concerns More

by bigoison Verified Customer Verified Customer

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did not solve my problems, would not acknowledge my extended warranty which i bought from this dealer extended warranty which i bought from this dealer More

by UNITEDMUTUAL Verified Customer Verified Customer

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5 1/2 hrs is ridiculous wait time for regular service. Won’t come back Won’t come back More

by EASY926 Verified Customer Verified Customer

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My complementary service end. I was ready to pay for the service from 10:00am to 12:15pm no one touch my car so I ask for the keys and left. Please take me out of the emails for I was ready to pay for the service from 10:00am to 12:15pm no one touch my car so I ask for the keys and left. Please take me out of the emails for service and phone calls I will go to elsewhere More

by LAYLEENPIZOW Verified Customer Verified Customer

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I was told my car needed spark plugs. I declined to have it done. I brought my car to my mechanic and was told since I had a new engine (replaced by Hyundai), no need for spark plugs. I I declined to have it done. I brought my car to my mechanic and was told since I had a new engine (replaced by Hyundai), no need for spark plugs. I wonder what other services were not necessary? More

by KBGALGANO Verified Customer Verified Customer

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Fast service and friendly helpful people. Job finished in less time than expected. Would recommend. Job finished in less time than expected. Would recommend. More

by LJCR929 Verified Customer Verified Customer

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I have been doing business with south shore Hyundia for years and all the staff had been professional and respectful. years and all the staff had been professional and respectful. More

by DJJ365 Verified Customer Verified Customer

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