Angelina Parag

Overall the car experience is nice. But the actual customer service sucks. First of all if your car has trouble and it needs to stay they don’t have loner cars available! So you have to But the actual customer service sucks. First of all if your car has trouble and it needs to stay they don’t have loner cars available! So you have to uber. Then you have to previously book a loner car…. Which how would you know before hand if you don’t know if the trouble is enough to leave the car. Then they can’t assist you there. I was told you call a service number for Hyundai and If they are available to offer a loner car then you can get one. That’s terrible and inconvenient. Mazda would never 😩 which makes me sad because i moved onto Hyundai for the “mom car experience”. Then if you have complimentary service i feel like they treat you as such; poorly because the service is covered…. I received better service the one time i came in and was told to pay but ending up opting out and getting the stuff done on my own. The rates are ridiculous. I needed something replaced and it was twice the amount not including the labor. But ending up getting the piece less than half the price and clipping it in myself…. I understand everything cost. But be reasonable with the prices and the service. Honestly i dislike coming to be serviced and have waited til the very last minute just to not deal with the energy. Not to mention my husband is a mechanic but he doesn’t work on my car because it’s a lease. I brought up an issue and was then told car is working to best capacity… but the car feels the same giving the same issue that it didn’t have before. I also advised that i may have a nail in the tire. And it was not acknowledged nor addressed. It’s was overall poor and that sucks to say. More

by DANIELLEHANCE Verified Customer Verified Customer

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I was taking care off very quickly and professionally The technician working in my vehicle was very knowledgeable The technician working in my vehicle was very knowledgeable More

by ecuacool171 Verified Customer Verified Customer

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I waited over 2 hours for someone to come and let me know that my car needs a new engine, A loaner car wasn’t available until the next day. that my car needs a new engine, A loaner car wasn’t available until the next day. More

by CHEFJOZEF41 Verified Customer Verified Customer

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did not solve my problems, would not acknowledge my extended warranty which i bought from this dealer extended warranty which i bought from this dealer More

by UNITEDMUTUAL Verified Customer Verified Customer

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THE service rep. was very helpful and the tech. did a great job explaining the problem and fixing the problem. I always go to the dealership to get the job done righ was very helpful and the tech. did a great job explaining the problem and fixing the problem. I always go to the dealership to get the job done right and they use the right parts. More

by mikeian2000 Verified Customer Verified Customer

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My complementary service end. I was ready to pay for the service from 10:00am to 12:15pm no one touch my car so I ask for the keys and left. Please take me out of the emails for I was ready to pay for the service from 10:00am to 12:15pm no one touch my car so I ask for the keys and left. Please take me out of the emails for service and phone calls I will go to elsewhere More

by LAYLEENPIZOW Verified Customer Verified Customer

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Great customer service i arrived at 7am and although there were many cars ahead of me around 10 cars one car by accident or intentionally cut the line. And I was happy to see that one of your employees there were many cars ahead of me around 10 cars one car by accident or intentionally cut the line. And I was happy to see that one of your employees directed him off the line and get at the end. The line moved quickly, And very organized. Although i was there upward of 3 hours because I had a recall an oil change and inspection, I was told by the young lady ahead of time how long it would take. Which was good to know what to expect. More

by BONGO3D Verified Customer Verified Customer

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I have been doing business with south shore Hyundia for years and all the staff had been professional and respectful. years and all the staff had been professional and respectful. More

by DJJ365 Verified Customer Verified Customer

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Peter and everyone at South Shore Hyundai very pleasant. The Service is very professional ,all my questions was answered without any difficulty. The Service is very professional ,all my questions was answered without any difficulty. More

by CAMILLEBURGESS97 Verified Customer Verified Customer

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Most staff is very good. I noticed.if someone’s not good they don’t stay long. I noticed.if someone’s not good they don’t stay long. More

by tangorev Verified Customer Verified Customer

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