Darrel Tumbaga | Page 3

Jeffrey was excellent! Highly professional all the way and very pleasant to work with! Highly recommend! Great experience. Highly professional all the way and very pleasant to work with! Highly recommend! Great experience. More

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Terrible experience from a dealership that operates nothing like what you'd expect from the BMW brand. After leasing my vehicle, I canceled a protection plan well within the 30-day window and was told nothing like what you'd expect from the BMW brand. After leasing my vehicle, I canceled a protection plan well within the 30-day window and was told I’d receive a “full refund.” Now I’m being told tax and finance charges won’t be refunded, even though the amount was rolled into the lease—not handled as a separate item. No explanation, just silence. I’ve sent over ten emails to both the finance department and the general manager, with almost no real response—just a few vague, one-line replies that don’t answer any of my questions. Phone calls go unanswered too. It took nearly 3 weeks for them to pay off my trade-in, during which I had to make another payment and was charged more tax and APR on a vehicle they already sold. It’s been over a month and I still haven’t received registration paperwork or permanent plates—just a temp tag with no supporting documents. When I picked up the vehicle, it was only half charged—I had to stop to recharge on the way home. That might seem minor, but it reflects the overall carelessness and lack of professionalism. I leased another BMW from a different dealership two weeks later, and the experience there couldn’t have been more different—organized, responsive, and transparent. This dealership's follow-through and business practices raise serious concerns. More

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If I could give zero starts I would. List of problems. 1. We were charged $400 for a 48 cancellation that we told them we weren’t going to cancel and didn’t want that charge. 2. The List of problems. 1. We were charged $400 for a 48 cancellation that we told them we weren’t going to cancel and didn’t want that charge. 2. The red headed manager said in order to make the deal he would Theo in all weather mats. 2 mats came in and the back and forth for over a month. He said he didn’t include a trunk mat and that our salesman jt would have to pay for it. 3. We needed up selling the car because I couldn’t stand where it came from. Feb 16 I sold the car and bmw slo told us we would be getting a check back for extra warranties we purchased. Here I am April 16 I’ve called weekly for two months and they always say ( someone was going to call me back) no one ever has. I finally got through to someone after threatening to come to the store and cause a scene. BMW NEVER CANCELLED MY EXTRA WARRENTIES! This place is full of liars, scammers and thieves. I would never trust them or refer anyone to them More

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Customer service was amazing. Scott Inman was great, very respectful. I was glad he handled the deal. No pressure from sales, made us feel like they wanted the best deal for us. Scott Inman was great, very respectful. I was glad he handled the deal. No pressure from sales, made us feel like they wanted the best deal for us. More

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Can’t praise Scott Inman enough for his professionalism, patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for also making the transaction enjoyable. More

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Excellent experience. Jeffrey was very patient and got us taken care of with no headaches. We drove away with the vehicle, And are very Happy Jeffrey was very patient and got us taken care of with no headaches. We drove away with the vehicle, And are very Happy More

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The guys at BMW were awesome, I’m going through a major life change and they made me feel comfortable and eased my anxiety. So excited for my new BMW X2. Kiddos Dom life change and they made me feel comfortable and eased my anxiety. So excited for my new BMW X2. Kiddos Dom More

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We purchased a vehicle from BMW of San Luis Obispo on January 20, 2023. Shortly after the purchase, we contacted the finance manager to request the cancellation of the extended warranty we had bought and January 20, 2023. Shortly after the purchase, we contacted the finance manager to request the cancellation of the extended warranty we had bought and asked for a refund of the associated cost . We also sent a certified letter to them. On March 10, Kirk Tumbaga confirmed receipt of the letter. We believed the matter was resolved. However, last week, upon requesting a payoff amount from BMW Financial, we discovered it had not been addressed. We contacted the dealership and spoke to Mr. Kirk about the issue. he assured us she would investigate and call us back within two hours. Unfortunately, we never received the promised call, and despite numerous attempts, we have been unable to reach anyone at the dealership by phone or email. More

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Kevin and the whole BMW team went above and beyond getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kev getting me in the car I wanted they were quick and smooth experience I can’t wait to buy my next car from them best car experience ever thank you Kevin and the BMW team! You guys rock!!! More

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I am highly satisfied with the whole team at Coast Way BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the servic BMW San Luis Obispo. Every time I am at their dealership I am greeted and asked what I may need. Everyone is very attentive and that makes the service top quality. Especially the sales team and sales representative "JT" Jeffrey Thompson. A motivated and enthusiastic sales professional. More

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