Darrel Tumbaga | Page 3

Everyone was very helpful and friendly. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. John made this the easiest and quickest transaction I’ve ever had in purchasing a vehicle. Very happy with the service I received today. Top notch. More

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Jeffrey was the best . . we completed the whole deal from Vegas. When we arrived to pick up the car we were not disappointed…the whole team @ BMW SLO were awesome. . we completed the whole deal from Vegas. When we arrived to pick up the car we were not disappointed…the whole team @ BMW SLO were awesome. More

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The best dealer that been and the sales man Jeffrey make you feels like home you feels like home More

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JT at BMW SLO is simply the best in his profession! In the market for a BMW? Go see Jeffrey Thompson (JT) at BMW San Luis Obispo. I highly recommend him. He was extremely professional and super fri In the market for a BMW? Go see Jeffrey Thompson (JT) at BMW San Luis Obispo. I highly recommend him. He was extremely professional and super friendly. Truly, working with him was the best car buying experience I’ve ever had. He was never pushy. He let me take the time I needed to test drive a beautiful 2025 X1 on my own terms. Once I did, the rest is history. The surprise celebration and serenade over my favorite song was a cherry on top! The entire experience was very pleasant and memorable! JT at BMW SLO made car buying experience easy and enjoyable. In fact, the entire dealership is very pleasant to work with. Go see JT at BMW SLO for your next BMW! More

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Jeffrey was excellent! Highly professional all the way and very pleasant to work with! Highly recommend! Great experience. Highly professional all the way and very pleasant to work with! Highly recommend! Great experience. More

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Terrible experience from a dealership that operates nothing like what you'd expect from the BMW brand. After leasing my vehicle, I canceled a protection plan well within the 30-day window and was told nothing like what you'd expect from the BMW brand. After leasing my vehicle, I canceled a protection plan well within the 30-day window and was told I’d receive a “full refund.” Now I’m being told tax and finance charges won’t be refunded, even though the amount was rolled into the lease—not handled as a separate item. No explanation, just silence. I’ve sent over ten emails to both the finance department and the general manager, with almost no real response—just a few vague, one-line replies that don’t answer any of my questions. Phone calls go unanswered too. It took nearly 3 weeks for them to pay off my trade-in, during which I had to make another payment and was charged more tax and APR on a vehicle they already sold. It’s been over a month and I still haven’t received registration paperwork or permanent plates—just a temp tag with no supporting documents. When I picked up the vehicle, it was only half charged—I had to stop to recharge on the way home. That might seem minor, but it reflects the overall carelessness and lack of professionalism. I leased another BMW from a different dealership two weeks later, and the experience there couldn’t have been more different—organized, responsive, and transparent. This dealership's follow-through and business practices raise serious concerns. More

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If I could give zero starts I would. List of problems. 1. We were charged $400 for a 48 cancellation that we told them we weren’t going to cancel and didn’t want that charge. 2. The List of problems. 1. We were charged $400 for a 48 cancellation that we told them we weren’t going to cancel and didn’t want that charge. 2. The red headed manager said in order to make the deal he would Theo in all weather mats. 2 mats came in and the back and forth for over a month. He said he didn’t include a trunk mat and that our salesman jt would have to pay for it. 3. We needed up selling the car because I couldn’t stand where it came from. Feb 16 I sold the car and bmw slo told us we would be getting a check back for extra warranties we purchased. Here I am April 16 I’ve called weekly for two months and they always say ( someone was going to call me back) no one ever has. I finally got through to someone after threatening to come to the store and cause a scene. BMW NEVER CANCELLED MY EXTRA WARRENTIES! This place is full of liars, scammers and thieves. I would never trust them or refer anyone to them More

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Customer service was amazing. Scott Inman was great, very respectful. I was glad he handled the deal. No pressure from sales, made us feel like they wanted the best deal for us. Scott Inman was great, very respectful. I was glad he handled the deal. No pressure from sales, made us feel like they wanted the best deal for us. More

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Can’t praise Scott Inman enough for his professionalism, patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for patience, creativity & determination in getting me into my ix M-60 being delivered to San Rafael shortly. Would also like to compliment SLO BMW for also making the transaction enjoyable. More

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Excellent experience. Jeffrey was very patient and got us taken care of with no headaches. We drove away with the vehicle, And are very Happy Jeffrey was very patient and got us taken care of with no headaches. We drove away with the vehicle, And are very Happy More

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