Darrell Herbert | Page 12
Finance Manager
Brilliance Honda of Crystal Lake
680 W Terra Cotta Ave
Crystal Lake, IL 60014
Dealership Experience
26 yrs, 4 mos
135 Reviews
Write a Review135 Reviews of Darrell Herbert
May 03, 2022
Especially during this time of new car and used car shortages, I was hesitant to buy a replacement for my 10 year old SUV. I very much appreciate the fair pricing, the absence of “add ons” by this dea shortages, I was hesitant to buy a replacement for my 10 year old SUV. I very much appreciate the fair pricing, the absence of “add ons” by this dealer, the frequent (but not too frequent) updates on the vehicle status and the availability of videos to learn the operation of my new CRV. More
Other Employees Tagged: Eva Gagliardi
March 14, 2022
I have bought several cars from brilliance Honda and continue to be amazed by the service. I will be back!!! continue to be amazed by the service. I will be back!!! More
Other Employees Tagged: Vince Wadman , AJ Sweeney
February 22, 2022
Pretty straight forward. No pushy sales person.Buying experience was very good from Jay Hawkins of sales to Business/Finance office of Darrell.I wasn’t pressured into getting No pushy sales person.Buying experience was very good from Jay Hawkins of sales to Business/Finance office of Darrell.I wasn’t pressured into getting “extras”.This is where a lot of other dealerships fail when buyers are pressured and dealers get too “pushy”. People here are polite and professional. I can definitely say they have a very good “culture of professionalism” in this dealership. More
Other Employees Tagged: Jay Hawkins
February 07, 2022
We were in the market for a different car for our daughter. After finding the vehicle online, we went into the dealership to take a look. We were immediately greeted with warm smiles and professiona daughter. After finding the vehicle online, we went into the dealership to take a look. We were immediately greeted with warm smiles and professionalism. The entire experience was flawless from start to finish. Every detail was thorough, starting with Jeff our salesman, down to Darrell in the finance department. My daughter is beyond thrilled with her new car, and we are thankful we chose to work with Brilliance Honda to make the purchase. Highly recommend going to this dealership if you are in the market for a new car! More
Other Employees Tagged: Jeff Fournier
January 26, 2022
Great customer service, Sales representatives very Great customer service, Sales representatives very polite and helpful , very professional , Will recommend that dealership to my friends Great customer service, Sales representatives very polite and helpful , very professional , Will recommend that dealership to my friends More
Other Employees Tagged: Rob Calhoun, Megan Deters
January 06, 2022
This was by far the best car buying experience I have ever had. There are no games, gimmicks, or high-pressure sales tactics. The support after the sale is second to none! Have bought several vehicles ever had. There are no games, gimmicks, or high-pressure sales tactics. The support after the sale is second to none! Have bought several vehicles from Brillance and the experience gets better and better. More
Other Employees Tagged: Megan Deters, Thomas Keefe , AJ Sweeney
December 21, 2021
Staff is always friendly, helpful and easy to deal with. Pricing on their vehicles is always reasonable and good. Pricing on their vehicles is always reasonable and good. More
Other Employees Tagged: Evan Medsker , Warren Choe
December 18, 2021
Jay & Darrell made my experience very pleasant! It was a very smooth going process. They were both very nice & answered all my questions & communicated well. I am very satisfied and happy with my new car :) very smooth going process. They were both very nice & answered all my questions & communicated well. I am very satisfied and happy with my new car :) More
Other Employees Tagged: Jay Hawkins
November 23, 2021
Eva, Warren, and Darrell made the trade in and buying process super easy! Brilliance Honda is a great dealership and I highly recommend using them when looking to purchase a vehicle. process super easy! Brilliance Honda is a great dealership and I highly recommend using them when looking to purchase a vehicle. More
Other Employees Tagged: Eva Gagliardi, Warren
November 19, 2021
Hector was amazing. We didn’t feel pressured at all. We went in just to test drive a CRV, and honestly weren’t ready to buy yet. But this car had everything we wanted so we purchased it. I waited to write went in just to test drive a CRV, and honestly weren’t ready to buy yet. But this car had everything we wanted so we purchased it. I waited to write this review because I wanted to see how we were treated after the sale was complete, but Hector still treated us like a valued customer. Darrell was also amazing to deal with. It was honestly the easiest car experience we have ever had. The follow through on IOU’s have been top notch as well. I highly recommend this dealership as they treat you like family! Thank you Hector! More
Other Employees Tagged: Hector Arroyo

