Darrell Wilson | Page 29

Terrible experience. I brought my 2018 Dodge Hellcat in for service which included replacement of the headliner which was damaged by a dealer window tint install, a couple I brought my 2018 Dodge Hellcat in for service which included replacement of the headliner which was damaged by a dealer window tint install, a couple recall issues, and an airbag light that kept coming on and off. I also brought it to the service departments attention that my steering wheel shook during highway travel. I was told that they could not diagnose that issue because they could not drive the car up to speed enough to feel the steering shake. I advised I felt that it was an alignment issue or the tires were off balance at which time I was later advised there was a defect in the perelli tire that was in the car and that I would need a whole new tire. I was further told that “I” would have to handle this issue thus the tire is a manufacture issue and not a dealer issue even though the car is a lease and the car was purchased with that tire on the vehicle and at the time the car had less than 2k miles on it. The car sat at the dealer for approximately 2 weeks until call was made with Darrell at which time progress began with the vehicle. The windshield broke in process of replacing the headliner in which it was replaced without incident. Upon inspection of the vehicle upon delivery I noticed the wiper cowl is now warped and does not fit as it did prior to the windshield install. The tire was also replaced after a week of going back and forth but I ended up having to pay for the tire which was over $200.00 and was told that once the tire was deemed defect by pirelli I would receive a refund. That was over a month ago and I have not received an update other than we will let you know. The customer service is less than quality at this location due to lack of communication and promptness. I have a plan I purchased where I can get oil changes and other items during my ownership of the vehicle with Rick Hendricks but I want to transfer the plan to another dealer for I do not want to bring my vehicle back to this location again. More

by rjsdxm Verified Customer Verified Customer

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really professional Good place treats you like family . Walk in any they will all greet you , makes you feel comfortable if your trying to buy a car ?????????? Good place treats you like family . Walk in any they will all greet you , makes you feel comfortable if your trying to buy a car ?????????? More

by vioctorvalente1221152 Verified Customer Verified Customer

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Inconsistencies that concerns me I purchased a pre-owned car that has given me problems since day one. The past 5 months has been xxxx and a financial strain trying to keep this Chrys I purchased a pre-owned car that has given me problems since day one. The past 5 months has been xxxx and a financial strain trying to keep this Chrysler 200 serviced. I am sure there is some mechanical problems that will render the car inoperable very soon. I will have to find help elsewhere. More

by sambecknel Verified Customer Verified Customer

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Great The guy helping me was sharp and friendly and made my whole experience a joy! All my visits have been great and I have no problem rating the whole sta The guy helping me was sharp and friendly and made my whole experience a joy! All my visits have been great and I have no problem rating the whole staff top notch!!!!! More

by sundi1972 Verified Customer Verified Customer

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Very good Brandon was fantastic and very personable. He was prompt and knowledgeable about the issues I was concerned with. He even asked the manager for the co Brandon was fantastic and very personable. He was prompt and knowledgeable about the issues I was concerned with. He even asked the manager for the cost to install seat covers for me. More

by nekke2010 Verified Customer Verified Customer

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Great Service I was a walk in with no appointment, but received good service in a reasonable amount of time. I received options on the kind of service I could recei I was a walk in with no appointment, but received good service in a reasonable amount of time. I received options on the kind of service I could receive to better serve me. More

by sctillman3 Verified Customer Verified Customer

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Awesome Oil Change Professional, efficient and done well oil change. This was the first time that I visited this service center. Upon entering the building, it was cle Professional, efficient and done well oil change. This was the first time that I visited this service center. Upon entering the building, it was clean and well maintained. The service technicians quickly acknowledged me and quickly setup the service request. The estimate provided by the service technician was spot on and the customer area was clean and well maintained. Overall, this was a great experience and I plan to have all my service done here. More

by chesneysd Verified Customer Verified Customer

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Perfect I have a great time with my sale man Marquell . He is so helpful . I will come back if I buy a new cars . That’s a perfect place for you guys to looki I have a great time with my sale man Marquell . He is so helpful . I will come back if I buy a new cars . That’s a perfect place for you guys to looking for a car . More

by TUNGNGUYEN18891 Verified Customer Verified Customer

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The mess up your car then you have to make an appointment Fir them to correct THEIR error. Had my oil changed. I’ve never had an oil leak until after my last oil change. I called to make an emergency correc Fir them to correct THEIR error. Had my oil changed. I’ve never had an oil leak until after my last oil change. I called to make an emergency correction to their error and was put on the schedule for 2 weeks out. This is after I had called, two days after the oil change and never received a return call. I have a feeling I’m going to have to escalate to corporate if/when my engine burns out due to their ef up. I don’t know what happened to this place but the service has gone way down hill. More

by onexmo Verified Customer Verified Customer

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Great experience I came in for a recall and was admittedly checked in and out within a hour. They made it so easy for me and keeping me there for a long period of time I came in for a recall and was admittedly checked in and out within a hour. They made it so easy for me and keeping me there for a long period of time. More

by blkchevy8 Verified Customer Verified Customer

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