Darrell Wilson | Page 30

Service as it should be; service! In early, out faster then anticipated. This is exactly why I’ll be coming back. Staff and tech know their jobs and keep a smile on my face. Thanks In early, out faster then anticipated. This is exactly why I’ll be coming back. Staff and tech know their jobs and keep a smile on my face. Thanks! More

by Ray Verified Customer Verified Customer

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A recall appointment, that started out bad, but end up good! I showed up for my recall appointment with my daughter's Jeep. I setup the appointment for two weeks out. I followed up with a call the day before to I showed up for my recall appointment with my daughter's Jeep. I setup the appointment for two weeks out. I followed up with a call the day before to confirm my appointment. I showed up and guess what - no part. Not only that, the part wouldn't be available for another 3-5 weeks. I was upset and fit to be tied. It was a part that could cause a crash without any warning. I did my part by calling to confirm the appointment and that the part was in. Yet, there we were. The Good News: The service manager took charge of the situation, got me a loaner car, found the hard to find part and had everything done within 48 hours. I was impressed with the professionalism, the no-nonsense attitude, the response to my situation and the speed to which everything was taken care of. I would definitely recommend these guys and especially Darrell. More

by americof Verified Customer Verified Customer

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Poor service Your service told me if I didn't like the services I was getting to my car to another dealer Darrell Wilson. I have had nothing but poor service every Your service told me if I didn't like the services I was getting to my car to another dealer Darrell Wilson. I have had nothing but poor service every time I bring my Chrysler 300. It's confusion on what I purchase upon delivery of the car. Every time I visit l leave upset because something not right with my car . I told three weeks ago my car needed a new back up camera and I yet to receive a call back about it. Base on my experience with the duluth I would not recommend or do busy there anymore More

by DKFRYE Verified Customer Verified Customer

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Appointments don't mean anything. My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got h My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got home and take it to Rick Hendrick in Duluth. The service department kept my truck for a day, but didn't fix it because they said the Body Control Module was also bad and it had to be ordered (and was on back order). About six weeks later I got an email that the parts were in so I called and made an appointment for Monday morning. I took my truck in on Monday. I called Monday afternoon and they said my truck wasn't ready. I called Tuesday afternoon and they said it wasn't ready. I called Wednesday afternoon and they said it wasn't ready. I asked to speak with service manager and while waiting on hold, the service tech came back on the line and said that the BCM had not been received. Apparently my truck sat there 3 days without anyone looking at it even though I had an appointment. I picked up my truck and the service tech said they would contact me when the BCM was received. About a month later I got an email that the part was in. I called and made an appointment and took my truck in. I asked if I could get my truck back in a day, but the service tech said it would take two. So at the end of day two I called about my truck and was told it wasn't ready. I told the service manager if it was driveable I was coming to get my truck. He said that the gas tank was removed so I couldn't get it but he guaranteed me that it would be ready by lunch on day three. I showed up at noon on day three and my truck still was not ready. I rated the service department three stars because the service manager did give me a loaner to drive when they did not have my truck ready at noon on day three; and he did discount the repair bill when I picked my truck up the next day. More

by SteveL Verified Customer Verified Customer

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Great customer service Very kind customer service.. explain everything my car needs and what could need to be done in the near future. Definitely recently recommend this dea Very kind customer service.. explain everything my car needs and what could need to be done in the near future. Definitely recently recommend this dealer. More

by andreaapuango Verified Customer Verified Customer

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Took me in as soon as I pulled up These guys that work here is awesome and I have been talking about others using this dealership to buy or buy their next car purchase. These guys that work here is awesome and I have been talking about others using this dealership to buy or buy their next car purchase. More

by sdj10264 Verified Customer Verified Customer

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Best Service Person I've ever found at a dealer. Ask for Heather !....all knowledge about my car, best attitude ever, all answers I was looking for and more important, my car was serviced on time. Th Ask for Heather !....all knowledge about my car, best attitude ever, all answers I was looking for and more important, my car was serviced on time. Thanks Heather ! More

by Paco Verified Customer Verified Customer

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great service but The service was great; I was taken care of quickly and the quality of work was great. But technician said I should flush coolant and power steering fl The service was great; I was taken care of quickly and the quality of work was great. But technician said I should flush coolant and power steering fluid and was quoted about $380. That is very high. For about $30 worth of fluids you want to change $350. so I declined and had it done for less than 50%. More

by torres3169 Verified Customer Verified Customer

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Makes it simple They really have a great deal for a tire rotation and oil change. Call, make an appt, dire in, wat a few minutes and drive back out. hard to find a They really have a great deal for a tire rotation and oil change. Call, make an appt, dire in, wat a few minutes and drive back out. hard to find a place to do both and they do at a great price. Thanks More

by 15 jeep Verified Customer Verified Customer

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Buen trato y amabilidad Quedamos satisfechos con nuestra compra y la atención del vendedor excelente, el estuvo en todo momento asta finalizar la compra, lo recomiendo felipe Quedamos satisfechos con nuestra compra y la atención del vendedor excelente, el estuvo en todo momento asta finalizar la compra, lo recomiendo felipe ortiz gracias por sus atenciones y ayudarnos a elegir More

by TETEY_PATY Verified Customer Verified Customer

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