Darren Callan | Page 35

Darren Callan handled my case on both occasions. Initially, the truck was brought in for high engine temp and large coolant leak. Discovered that there is a leak in engine coolant manifold. Was told Initially, the truck was brought in for high engine temp and large coolant leak. Discovered that there is a leak in engine coolant manifold. Was told Toyota wasn't going to cover it because it wasn't a warrantied item. Told Darren that I had brought the truck in during the 1 year, CPO period for the same issue. It was dismissed because tech couldn't find leak. Darren listened, investigated, and made a case with Toyota - which ultimately proved to be successful! This type of customer service cannot be bought nor taught because it originates from within his personality and character. Where others fail to provide the best service possible, Darren triumphs. Simply because Darren sees and listens to you as an equal. He then fights for you like you are his family. Although, I live a far ways from Handy Toyota, I do not mind returning back there for services. It is the trust and respect that I have developed with associates like Darren. As a future goal for Handy Toyota, I would like to see them provide this level of service and care, consistently all across the board, all year-round. More

Report | Print

Darren Callan is outstanding to go along with Handy Toyota's outstanding service, prompt courteous service with easy to understand explanations, this is the only service dept. for my car for sure! Toyota's outstanding service, prompt courteous service with easy to understand explanations, this is the only service dept. for my car for sure! More

Report | Print