Jason Laflam
Jason Laflam at Handy Toyota
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Jason Laflam

Service Manager

Handy Toyota

701 Highgate Road
St. Albans, VT 05478

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4.9
63 Reviews
4.9

63 Reviews

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63 Reviews of Jason Laflam

February 28, 2024

Dealership Rating
Employee Rating

Great attention to detail and customer driven service department always comes through when it really counts More

by barry.gallerani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 29, 2024

Handy Toyota responded

Thank you so much for the review! We are happy to hear that it all went well!

February 09, 2024

Dealership Rating
Employee Rating

The maintenance department was very timely and courteous. I showed a little early time wise and it presented no problem. More

by CAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Handy Toyota responded

Thank you for taking the time to leave us a review about your recent experience with our service department. We are happy we met your expectations and could accommodate you!

January 30, 2024

Dealership Rating
Employee Rating

Went in for undercoating. Came out with a popped tire. They replaced the tire. Then they damaged my rim and caked the outside with grease that will not come off. I'm still wai More

by rileyfuller208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Darren Callan, Victoria Barbagallo , Jason was nice. Just bad experience overall.

January 27, 2024

Dealership Rating
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Bought a truck from Handys Downtown. Gabriel was great to work with along with Nick and Adam C. Jason in service also got me right in for an undercoating. Overall a great experience. Hig More

by Broncosfan802
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Lambert, Logan Goulette, Gabriel Unwin , Adam Crowley

Jan 29, 2024

Handy Toyota responded

Thank you for the review! We are happy to hear that everything went well and you had a great experience!

January 18, 2024

Dealership Rating
Employee Rating

Took me in early, finished early and well informed throughout servicing. Have had other cars undercoated in the past and came back to a mess, but not at Handy! More

by sprayglodgett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Turner

Jan 19, 2024

Handy Toyota responded

Thank you for the review! We are happy to hear that!

January 18, 2024

Dealership Rating
Employee Rating

Excellent customer satisfaction skills and treatment. Courtesy is top notch! Nothing short of great customer care, an example of a great dealerrship is exemplified by these types of employees! Great job! More

by MikeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Westen

Jan 19, 2024

Handy Toyota responded

Thank you for the review, Mike! We are so happy to hear that!

Jan 19, 2024

Handy Toyota responded

Thank you for the kind words, Mike! We appreciate your review and business as always!

January 12, 2024

Dealership Rating
Employee Rating

Great friendly service. Jason took the time to explain after care for my undercoating. He called when the car was ready - no waiting around! More

by annadulisse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2024

Handy Toyota responded

Thank you so much for leaving us a review! We are happy to hear that you had a good experience!

January 04, 2024

Dealership Rating
Employee Rating

Truck was arrived at Handy Downtown and the service provided was exceptional. Jason went out of his way to provide excellent service. More

by sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 05, 2024

Handy Toyota responded

Thank you so much for leaving a review! We are happy to hear that Jason was so helpful!

December 16, 2023

Dealership Rating
Employee Rating

I asked to have my truck returned by 12pm . Kept calling no return call. I finally got a call at 3pm it was ready. I got a long list of problems . They said the muffler was bad. When I brought More

by mat52442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Victoria Barbagallo, Chad Paquette, Tristan Thomas , Frank Marshall

Dec 27, 2023

Handy Toyota responded

We are sorry to hear about this experience at our dealership. Feedback like this allows us to improve our service in the future. Communication is key and very important to us. Please give our Customer Relations Manager a call at (802) 582-8183 to see if we can resolve this issue. We appreciate your time and your business.

December 14, 2023

Dealership Rating
Employee Rating

The service took less time than estimated and they were very friendly. The only complaint would be the fact that I could not get in for the undercoating for about 2 months after buying my car and there is More

by vtmomfuller
Service Time
Recommend Dealer
No

Other Employees Tagged: Dennis Gebhardt, Jacob Smith

Dec 27, 2023

Handy Toyota responded

We apologize for the long wait for the undercoating. We understand it isn't ideal to wait. We appreciate your business.

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