Darren Caster | Page 6

Got an oil change done. Service was fast and convenient. Price was within budget and they did not try to sell me any extras even though I knew may car needed them. Service was fast and convenient. Price was within budget and they did not try to sell me any extras even though I knew may car needed them. More

by Get these Verified Customer Verified Customer

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The process was longer than I expected priced more as well, but job was done and resolved issues. well, but job was done and resolved issues. More

by butch.kathy Verified Customer Verified Customer

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A dealership that makes you hate dealerships Inconsistent customer service Long wait times Never reach advisor through calling it’s a miracle to get a answer from anyone and no o dealerships Inconsistent customer service Long wait times Never reach advisor through calling it’s a miracle to get a answer from anyone and no one seems to know what’s going on More

by joshuadupont3 Verified Customer Verified Customer

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Scheduled a 'Quick service' oil change for 9am was told it would be 2.5 hour wait. One of the options given on the phone were lower vehicles. I asked if there was any way to get a loaner car for the aftern it would be 2.5 hour wait. One of the options given on the phone were lower vehicles. I asked if there was any way to get a loaner car for the afternoon. Darren said no. I made him aware of my situation with my father being in the hospital and I needed to be there at 11:30am. He said didn't matter that he could only get me a Lyft to my house and what I do when I get home is up to me. The oil change ended up taking almost 4 hours. With the Lyft back to the dealership it took just under 5 hours altogether. And was told appointments don't matter it's first come first serve and they only had 3 technicians working that day. More

by JDPUCKETT91 Verified Customer Verified Customer

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Llevé mi camioneta al dealer únicamente porque tenía la luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla m luz de “check engine” encendida por nivel bajo de DEF. La camioneta no tenía ruidos, no tenía fugas, no olía a diésel y no presentaba ninguna falla mecánica. A partir de que el vehículo estuvo en manos de este concesionario, comenzaron problemas que nunca existieron antes. Durante el tiempo que estuvo en el taller (del 19 al 26 de noviembre), se me informó que mi camioneta tenía “muchos problemas” en el sistema EGR y escape, lo cual posteriormente se demostró que NO era cierto, ya que no existían códigos reales relacionados con esas fallas. Al recoger la camioneta, inmediatamente noté: • Silbido anormal • Pérdida de potencia • Olor fuerte a diésel/escape dentro de la cabina • Sensación de que el motor estaba “ahogado” Posteriormente descubrí que: • Me dejaron desconectado el sensor de presión del aire acondicionado • El compresor no funcionaba porque ellos mismos lo dejaron desconectado • Se detectaron piezas dañadas y mal instaladas Lo más grave es que, tras revisar físicamente el vehículo y documentarlo con fotos, se evidencia que: • Me cambiaron piezas y me instalaron componentes USADOS, oxidados y visiblemente viejos • Bridas y flanges del escape reutilizadas, marcadas y sin limpieza adecuada • Ensambles desalineados, provocando fugas de escape y presión • Componentes del turbo manipulados, con marcas claras de desmontaje • Trabajo que no cumple estándares de un concesionario oficial Estas piezas NO estaban así antes de llevar la camioneta al dealer. Tengo pruebas fotográficas que respaldan todo lo anterior. Para empeorar la situación, un manager del departamento de servicio me llamó directamente para pedirme que borrara la reseña, en lugar de resolver el problema y asumir responsabilidad. Esto es completamente inapropiado y poco ético. Como resultado de esta negligencia: • He perdido tiempo de trabajo • He tenido que gastar más de $3,500 de mi bolsillo • Mi camioneta ahora presenta fallas que fueron creadas por el propio dealer He visitado tres concesionarios distintos (Cape Coral, Fort Myers y Punta Gorda) y ninguno ha querido hacerse responsable del daño causado por este dealer, aun estando el vehículo en garantía. Esta reseña se publica para: • Alertar a otros clientes • Dejar constancia pública de lo ocurrido • Exigir una solución real y profesional No recomiendo Cape Coral Chrysler Dodge Jeep Ram. Mi experiencia demuestra falta de ética, mala práctica mecánica y cero responsabilidad. More

by yikelgallo444 Verified Customer Verified Customer

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13 times for a van that's still not fixed and they can't find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manag find the issues but I'm suppose to go month after month losing money and go bank rupt while they say qe can't duplicate the issue when their on manager drove van and it do it to him also More

by JERzeygirl869 Verified Customer Verified Customer

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Everyone at this dealership is kind, knowledgeable, trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. trustworthy and attentive. They pay attention to all the details and get the work done well, efficiently, properly, I send them huge b thanks. More

by nanlhall Verified Customer Verified Customer

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Super expensive, waited 3 hours for an oil change, charged me for gloves,towels,supplies charged me for gloves,towels,supplies More

by Emanuel Verified Customer Verified Customer

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Excellent very quick friendly service, reasonable pricing Easy to make an appointment, was immediately looked after Easy to make an appointment, was immediately looked after More

by Windsor2019 Verified Customer Verified Customer

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Very kind responses and answers from your team. My only negative is this... my wait was just under two hours and the inside waiting area along with the area outside smoking area were gross. The My only negative is this... my wait was just under two hours and the inside waiting area along with the area outside smoking area were gross. The bubble wall is very dirty, the outside area could be cleaned as there was not a cigarette can so most threw their butts on the ground. There was even a rusty razor blade on the sidewalk. I walked to the front of your store to take a phone call, while going to sit in a tan swivel chair, i pulled out 8 black coffee straws that were stuck down the side of the cushion. I made the decision to come to your dealership verses punta gorda. It was an overall good experience but your not getting your monies worth from your cleaning company. More

by williamsmaryjo Verified Customer Verified Customer

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