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Darren Van Orden
Darren Van Orden | Page 16
Service Writer
Cortese Ford Lincoln
2400-2500 West Henrietta Road
Rochester, NY 14623
179 Reviews
179 Reviews
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179 Reviews of Darren Van Orden
November 03, 2022
Darren was the man at the Front desk, and shout out to the mechanics who diagnosed my problem and fixed it right away. I bought my vehicle a ( used ford) and was trying to get it serviced for months with the mechanics who diagnosed my problem and fixed it right away. I bought my vehicle a ( used ford) and was trying to get it serviced for months with BoB Johnson (untrustworthy) Toyota and They smile in your face with their hands in your pocket. Thanks FORD for rescuing my wallet!! More
by Jparris897
Verified Customer
October 27, 2022
Fast service. Courteous. Good advise. Great experience. Darren replaced as small part that helped our car shift. The part was not covered on our drive-train warran Courteous. Good advise. Great experience. Darren replaced as small part that helped our car shift. The part was not covered on our drive-train warranty, and the part was very inexpensive. The labor was the major cost, but well worth it to have our vehicle back to our family in such a short time. We had the vehicle back in a very short time and Darren was great throughout this process. I hope that Ford initiates a recall to permit a refund for this. More
by mike.gleghorn
October 14, 2022
Harry as always took great car of my 2021 GT500. The guys at the counter are helpful also a bunch of good guys. Dennis Capriotti The guys at the counter are helpful also a bunch of good guys. Dennis Capriotti More
by Cap
Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman, Jack Hawes , Dave Robinson, Al Rossester, Ed Smith, Harry technition
October 07, 2022
What should have been a 4 hour job at most turned into a 4 day ordeal without my car. Then I had to bring it back because the mechanic left a tool in the door panel. 4 day ordeal without my car. Then I had to bring it back because the mechanic left a tool in the door panel. More
by Fonzie0
October 05, 2022
Excellent customer service. My vehicle was ready on time but the cost was pricey. $878. My vehicle was ready on time but the cost was pricey. $878. More
by aanih
Other Employees Tagged: Keith Osier, Patrick Zimmerman
October 04, 2022
Great service. Got the work done in record time and I was able to pick my vehicle up ahead of time. Got the work done in record time and I was able to pick my vehicle up ahead of time. More
by gosman
Other Employees Tagged: Keith Osier, Scott Rhodes, Patrick Zimmerman , Al Rossester
October 03, 2022
My truck was with the dealership for 2 months after having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had t having a scheduled appointment. I was told my truck would be fixed on the date of my appointment 08/29/22 and here we are 10/03/2022 and I just had to take my vehicle to another repair shop as FORD was unable To provide a date on a part. For 2 months I called and called and would be told “we have no date” or “I will contact the parts manager and give a call back with a satellite and I would NEVER receive a call back they also NEVER told me that this part was on back order, I found this information out from the repair shop that will be fixing my vehicle, the part that I’ve been waiting on since august is on back order until December of 2022. And the dealership NEVER told me this information. I will NEVER purchase another ford vehicle this was my first experience with a car note and FORD has made it the absolute worst. I will never purchase another ford vehicle. Horrible customer service, horrible vehicles I’ve had this car for 2 years and the turbo charger is “faulty”. 0 accommodations, not even an attempt. Absolutely horrrible! More
by THOMASLARHONDA
Other Employees Tagged: Jack Hawes
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