"Safe, clean, friendly staff and they treat us with..."
Safe, clean, friendly staff and they treat us with respect and I feel like a VIP! We thank Aaron Veerothai- GM, Brian Park- salesperson and Darrin Porter- financial officer! You all made my 11 year old want to work in your company when hw grows up..:-)
"Mrs.Ayanna was very professional, and helpful. Her..."
Mrs.Ayanna was very professional, and helpful. Her tenacious attitude made me confident about my sale. Diligently working to ensure a good fit for me, and my family. I would recommend others to seek her out. I am a customer for life.
"A full 60 days after purchase I was contacted regarding a..."
A full 60 days after purchase I was contacted regarding a missing signature and told that I had to return to the dealership to sign. The dealership is 45 minutes put of my way and this is during the Holiday season. Besides being quarantined due to a COVID-19 exposure we had a death in the family the morning I planned on coming back in. Well the following Monday I get a what I can only describe as combative and rude phone call from this person named Daniel. When I asked for his name and managers information he said he was the manager. When I asked whom he reported to he refused to answer. he the. Proceeded to tell me why I had to come in and refused to give me his name after several requests. He hung the phone up on me then called right back. He still refused to tell me his name then said his name was Daniel. If this is the character of the people Heritage employs I want nothing to do with this business. I could have stayed in Harford County and had a better experience. Unfortunately Darrin completed my initial paperwork and is tagged in this review. Per the manager "Daniel" doesn't yet have a profile. Based on my interaction he shouldn't have a job there either.
"We purchased a car two months ago and were given a..."
We purchased a car two months ago and were given a temporary license plate. Our permanent license plate STILL has not arrived and our temporary plate has expired. Over these two months we have called countless times. Every time we are told that the business manager is busy. If we leave a message, it's never returned. We have received NO updates on where our license plate is, and now that our temporary license plate has expired, we can't drive our car any more. This was extremely unprofessional and we will never recommend this dealership to anyone!
"Adrian is an excellent salesman. He put pressure on..."
Adrian is an excellent salesman. He put pressure on himself, not on me. He's soft spoken, sincere, considerate, and thorough. He really listens. He made some creative suggestions. He found me a car with every feature I wanted for a great price, and very quickly since I had a 5 day time limit on my rental car. Darrin was also very kind and accomodating. It's been a pleasure to work with both of them.
"Excellent & pleasant experience with Stephanie Shi "
- Vanessa Chen
We purchased a very nice Toyota Camry at Heritage Toyota in Owings Mills. We were very pleased and satisfied with our salesperson Stephanie Shi.
She was very helpful, courteous, took care of us throughout the whole negotiation. Stephanie and the team (Sales Manager Darrin Porter & Finance Manager Carlos Guzman) made it a smooth and money worth buying experience. Great team work.
We would definitely rate this dealership as the best to do business with and highly recommend Stephanie Shi.
"If your in the market for a new car go see Carlos or Matt..."
- 4 Runner
If your in the market for a new car go see Carlos or Matt at Heritage Toyota in Owings Mills. These 2 sales guys are on top of there game and will do everything they can to get you in the car of your dreams. I would definitely recommend buying a car here.
"I'm very pleased with my experience at Heritage (Evon..."
I'm very pleased with my experience at Heritage (Evon Greene). Everything he did for me by getting the model, color and keeping me within my price range was over and above excellent and satisfying. Thank you!
"Stephanie is very professional and courteous! She was..."
Stephanie is very professional and courteous! She was very attentive to my needs and made sure that it was done. Please purchase your car from her!
I purchased a 2019 Tundra this past weekend. Freddy above and beyond helping me with my search for my Tundra. He was personable, easy to talk to, and very patient as I was waiting on my first job offer after graduating from college in order to make my purchase. I highly recommend asking for Freddy.