Daut Marmullak | Page 9

Mile High Honda responded

Thank you for the outstanding 5‑star review and for trusting Mile High Honda with your vehicle for the past 20 years. It is wonderful to hear that Daut is viewed as an outstanding professional who is efficient, courteous, and thorough in explaining everything while taking care of your needs. Daut and the entire team truly appreciate your loyalty and are honored to continue earning your business.

Mile High Honda responded

Thank you, Vincent, for the heartfelt 5‑star feedback. The team is very glad that Daut and everyone at Mile High Honda were able to help you get back on the road and that you feel consistently cared for in a professional and responsive manner. Your ongoing trust and appreciation mean a great deal to Daut and the whole service team.

Mile High Honda responded

Thank you for the great 5‑star review. It is wonderful to hear that the dealership was fast and efficient, and that everyone you spoke with was friendly and made you feel well taken care of. Daut and the Mile High Honda team truly appreciate your business and look forward to your next visit.

Mile High Honda responded

Hi LADYMALZAHN, we appreciate your honest feedback. We are sorry that your service took four hours instead of the expected two and that you had to check in yourself to get an update. Providing a courteous and transparent experience is our goal for every customer, regardless of age or gender, and we regret that we fell short of that during your visit. We will be reviewing this with Daut Marmullak and our service team to improve our communication. Thank you for your patience.

Mile High Honda responded

Hi Emma, thank you for the 5-star rating! We're glad Daut Marmullak could help you out by checking on your car and providing those discounts. We appreciate your support!

Mile High Honda responded

Thank you for the 5‑star review and for highlighting the clear, informative answers you received. Daut and our team are glad we could make the process easier and faster for you.

Mile High Honda responded

Thank you for the feedback and for recognizing our staff. The concern about the transmission pan gasket and related diagnostic charges is important, and the service team would appreciate the chance to review your invoice with you to ensure everything was explained clearly and priced correctly. Please contact our service manager at jperez@milehighhonda.com so we can go over the details together and work to restore your confidence.

Mile High Honda responded

Thank you for bringing these concerns to our attention, Karat. We apologize for any frustration caused by service pricing and organization. Our team is committed to delivering fair, efficient service, and reviews like yours help us identify areas for improvement. We value your feedback and would welcome a conversation to better understand your experience and address any outstanding issues. Please reach out to our management team at your earliest convenience so we can assist you further.

Mile High Honda responded

Thank you so much for your kind words and for sharing your experience, David. It's wonderful to hear that your 14-year-old CR-V is still running like new—that's a testament to both the quality of Honda and the dedication of our service team. We truly appreciate your trust in Mile High Honda, and are glad that professionalism and honesty made a difference during your visits. If you ever need anything, we're always here to help keep your vehicle performing its best.