"This dealership is exactly 13.5 miles FARTHER from my..."
This dealership is exactly 13.5 miles FARTHER from my house than another BMW dealer on the north shore, and just as far from the Mercedes Benz dealer that sold me an SUV in 2006. I've been loyal to that brand for many years, have owned 3 vehicles, and started my search for a little roadster there this spring. Shopping the BMW Z4 and the Lexus ISC seemed a formality...I was thinking about a Mercedes SLK hardtop convertible for a looong time. But then I started having trouble with the lead times from Mercedes, and Fields BMW basically IGNORED me while I wasted an hour in their showroom begging to speak to someone about spending $60k on a car with only 2 seats! I found my way up to Knauz just because they had a car to test drive and they seemed like they wanted to sell me one.
My first visit was impressive - someone stopped what they were doing pull up 2 different Z4 models for me to check out and answered every question I through at them. I was stubborn, kept after the Mercedes, and even went back to Fields - this time I called first for an appointment (same results tho, no car to test drive, and no salesperson who knew ANYTHING about the BMW Z4 or its options - terrible!). I kept going back to Judy Powell at Knauz - I probably made her nuts with questions about the technology, sound system, color combos etc. but she kept coming through and had her teammate Dave Benck or the sales manager (Bob Graziano) available to me if she couldn't be there. She basically STOLE this business from Mercedes Benz. I've enjoyed the summer of '12 flying around in my blue Z with the premium sound blasting and the top down. I often think of how Judy Powell and the Knauz BMW team won me over...of course I'll have the car serviced and stored there. It's worth the extra 13.5 miles.
Other Employees Tagged:
, Judy Powell, Dave Benck, Bob Graziano, Judy Powell
"The sales,business,management and service are IMPECCABLE..."
The sales,business,management and service are IMPECCABLE !!!
I've never ever been ENTHRALLED with any other car dealerships in my entire car buying history, and I have owned numerious automobiles in my lifetime. From the first step in walking in the dealership to ordering,following through the order,delivery and signing, this dealership is impeccable. When servicing came around,the scheduling and servicing were stragically executed. Work was done on time, and if the vehicle needed to be there longer then expected a shuttle would take you to your appointment(s). Or otherwise,over night, a new loaner would be signed to you until you recieved your vehicle from service.
In fact, when I purchased this new vehicle, ther was a week and a half delay whne promised due to extras that I had done, and they gave me a NEW LOANER until my vehicle was ready. NO PROBLEMS, NO DISAPPOINTMENTS, NO NOTHING !!!!!
Other dealership should learn from KNAUZ MOTORS in Lake Bluff, Illinois-PERIOD!
Other Employees Tagged:
Dave Benck,Jeffrey Jacobs