- J Fisher
A little addendum to my earlier review. I would also like to thank Scott for helping me with the financing on the car and laying out a path for a complex license plate transfer among my vehicles.
And to John the Genius who taught me alot about the new cars tech and how to use all the tech I was NOT using in my 2013 335 since I never bothered to lean how.,
"They earn my business every time. A complete experience."
I have been a loyal customer for over 25 years. I recently leased an X5M series, and every person involved in the process was kind, respectful, knowledgeable, and genuinely wanted to make sure I received the value I expected from the transaction. It really was a pleasure purchasing another vehicle from Dave & Bob. Spencer knows his stuff, so he deserves a nod as well. Thanks guys! Russ
"Enjoyed our experience "
Dave Benck, Doug Kamp & Brandon & Jon could not have been more helpful and patient with us as we went through the process of purchasing our X5. Thank you especially Dave for walking us through the building of our car, showing us the facility and amenities and keeping us informed as to progress. We really appreciate having the X5 loaner as well. We learned a lot.
Other Employees Tagged:
, Geniuses Jon and Brandon
"New 5 Series Purchase"
Knauz is Outstanding -- product knowledge, professionalism and friendly They have a real willingness to work with you. Sure it's about business, but it's also about creating relationships so that you are or become a customer forever
"Excellent Buying Experience!"
I just purchased my 4th BMW at Knauz and have been guided in all 4 purchases by Dave Benck, who does an outstanding job of guiding you through the purchase explaining all of the options, and making sure that you understand and are pleased with the whole process.
Everyone I worked with at Knauz was terrific. Dave Benck, Bob Graziano and Jon Jakubco were all very professional, accommodating and extremely helpful. Jon was a real "Genius" in explaining all the nuances of my new car. I will certainly be a return customer.
"A MINI purchase to remember!"
My family and I drove down from Wisconsin to drive a couple of certified MINIs listed on the website. This was our first car purchase from Dave Benck, and although anyone can sell you a car once, it is noteworthy to want to buy your next car from that same salesperson. An ultimate professional, Dave worked with us on all aspects of the buying process, and took the time to introduce us to each of the other team members as we worked through the process. We met and worked with Bob, Spencer, Steve, and Doug and all were fantastic to work with mixing the right amount of business with an easy going style. This purchase couldn't have been simpler or more pleasant. If you are looking for a great place to buy your next car go to Knauz and ask for Dave Benck.
"Losing a Customer"
So it has been 8 weeks since my last communication with Knauz BMW and BMW Corporate. I waited so long because I really believed that they would reach out to me after the last 4 months of getting the run-around. I have been a good Customer for 15 years. And being an ex-saleman of 35 years, maybe I was a little naive. My bad ! I believe that their motto is " Expect the Exceptional ". Really ??? Nearing the end of my 4 year service warranty on my new car, the Customer Service Rep told me that I should buy a service extension for two years for $ 1,900.00 as my car was due for major work at the next service. The service schedule is actually built into the odometer in the BMW. It tells you when the service is due. He told me that the brake job alone was over $ 1,000.00, plus all the filters, fluids,belts, etc. I didn't even know that you could extend the warranty. So I decide to go home and think about it. A month later, I go back and talk to another CSR at Knauz. He confirms the details. No way I can lose on this deal. So I buy it. Fast forward 1-1/2 years later, my service comes due. I take the car into another BMW Dealer as we have moved from Chicago. To make a long story short, they change the oil, check some fluids and replace the wipers. The brakes are still in great shape. What ??? That is what I get for $ 1,900.00. So that Dealer tells me to call Knauz. I talk to Dave Rolain, the Service Mgr, and explain my disappointment. He calls me back after 3-1/2 WEEKS and tells me to call BMW Corporate. We go back and forth for another month. Knauz tells me it is Corporate's problem, Corporate tells me that it is Knauz's problem and that they have no control over their Dealers. I am not asking for a full refund. I think the fair solution would be to deduct the minor charges from the $ 1,900.00 and refund the difference. I am so frustrated and disappointed in this experience. If I had treated my Clients like this during my sales years, I would have starved. So the moral of this experience, do your homework. I doubled checked before I bought, and was still deceived. Be careful ! I can't believe that they are letting a potential 5 - 8 new BMW car purchases over the next 20 years go over to Volvo, or another automaker, over this misrepresentation on their end. Oh well... Very sad !
"Wonderful car buying experience"
- Barry L
From sale manager Phil Ceraulo to Client Advisor/Sales Dave Benck to BMW Genius Sam Picchietti everyone was top notch and earned a five star rating. They were all responsive, helpful,patient and eager to make a deal happen, and all without being pushy of aggressive. This same wonderful experience has continued after the sale was completed by this team.
I have worked with Dave Benck for 29 years, and if he can't help you no one can. I met him at another dealer and when he left I followed him. He takes customer sevice to another level. I have recommend this dealership to all my friends, that are looking a car that the Knauz auto group offers. So if you need a great dealership and saleperson please go to Knauz BMW and ask for Dave Benck.