Dave Christopher | Page 2

Needed a recall fix done. Used mobile service. They were right on time promised and very efficient. Used mobile service. They were right on time promised and very efficient. More

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Ryan service manager at North Country Ford is ABSOLUTELY AMAZING at what he does!!! Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!! Ryan GENUINELY takes c AMAZING at what he does!!! Ryan is PHENOMENAL with his customer service!!! Ryan is OUTSTANDING with his communication!!! Ryan GENUINELY takes care of his customers!!! I needed to get my car in for service and Ryan got me in sooner than I expected with a rental!!! Ryan gets the job done!!! No questions asked!!! Thank you Ryan!!! I TRULY APPRECIATE YOU!!! The service manager Ryan is kind and respectful. This guy Ryan who is actually the service manager should be given a raise and a promotion as soon as possible!!! This guy is top-notch!!! Ryan is understanding to customers needs. He has compassion and empathy when it comes to dealing with customers. My interaction with the service manager Ryan at North County Ford has made me feel valued and respected as a customer!!! With that being said. I will ALWAYS be a LOYAL customer to North Country Ford!!! THANK YOU RYAN!!! I APPRECIATE YOU!!! 🙏🏼 Fortunate for my experience with service manager Ryan!!! It has TRULY given me a GREAT experience with this place!!! ❤️ Mark is an awesome salesperson great customer service skills very kind and polite great at what he does the financing Guy Tom is also amazing!!! Tom Reil finance advisor is ABSOLUTELY PHENOMENAL at what he does!!! I really want to recognize him!!! This guy don't mess around and 💯% gets the job done!!! No questions asked!!! Thank you Tom! Andy service manager is phenomenal at what he does top-notch amazing customer service!!! Somebody please give Andy a raise and they promotion as soon as possible seriously!!! This guy here goes above and beyond and truly takes care of his customers!!! Service advisor Taylor is also phenomenon she takes care of business and goes above and beyond this place is phenomenal!!! I absolutely loveMark he is the best in the business!!! 💖 Jake over in the QuickLane is the BEST!!! Customer service at it's FINEST!!! JAKE IS TOP NOTCH!!!🚀 Service manager Ryan was EXTREMELY HELPFUL and a BLESSING!!! Very PROFESSIONAL!!! Service manager Ryan gave me an OUTSTANDING experience at North Country Ford!!! I WILL ALWAYS BUY A VEHICLE FROM HERE AS LONG AS I LIVE!!! Somebody please recognize Ryan for his professionalism and how he treated me as a customer!!! Because this guy is ABSOLUTELY AMAZING!!! 🥳 Emily at North County Ford is also AMAZING!!! Somebody please give her a raise and a promotion as soon as possible!!! 💰 More

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Did the first repair of defective engine harness wires pretty well as a replacement harness is not currently available from Ford. but while they had the harness apart they caused a charging system fault t pretty well as a replacement harness is not currently available from Ford. but while they had the harness apart they caused a charging system fault that I didn’t have before their service. Ask them to repair a wire that I thought was causing the fault. Was told it wasn’t the wire at fault and said it was the alternator. Talked me into a new alternator. Picked up my truck and after about two miles the same charging system fault came up again. Got home, opened up the engine harness that had been previously repaired, found and repaired the faulty signal wire in the harness, cleared the codes and problem is now gone. More

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Great and professional service! Got everything I needed done in a timely manner with no issues! Got everything I needed done in a timely manner with no issues! More

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I'm not sure what it is besides pure upselling when you take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When take a vehicle in for an oil change and tire rotation but I've had it with that "experience". The cost was $148 for an oil change and rotation. When I got the quote I mentioned that I bought the tires there which comes with free rotation. He said he'd reduce the price for that. Being they have that information in the computer I wondered if he would have charged me if I hadn't mentioned it. I go to the waiting area and soon he comes out and points out that my lug nuts had swollen and I should change them out..$119. I had never heard of this before nor had the other 2 gentlemen sitting with me. I asked what if I don't. He said they continue to swell and then it would be $300 to remove them. I'm 72 and used to do my car care before computers were installed. Never have I heard of swollen lug nuts (Ford parts by the way) and I didn't think to ask afterwards if all 24 were swollen or just that one. I feel I was taken to the cleaners on it. He also wanted to know if I wanted the 100K service done early for $785. I have under 92K miles on my vehicles. I declined -it's the week before Christmas and he wants me to pay almost $1000 dollars when I came in for an oil change. Last time I go to Luthers North Country. I was given the name of another service from a guy after a Luther dealership couldn't remove an oil filter and wanted to sell an oil filter housing. That's a new one on me too after 35 years of doing my own oil changes. No more lug nut money from me Luther. More

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during the purchase the first oil change is on us - sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service wa sometimes those words get forgotten: Yesterday a $106.36 charge was reduced to 0, have a great day - got to like it. I waited, oil and service was prompt. The only issue I encountered was Jeff Jones (inventory manager) refused to make breakfast, but did ask if I wanted to order another one More

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Had a key fob break for my 2015 Explorer. We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there w We went in on a Saturday shortly before the parts dept. closed at noon. They sold me the key to the tune of $192.00. We were told no one was there who could program it and to come back on Monday. We came back on Monday and were told the had staffing issues and couldn't service us. Scheduled an appointment for Tuesday. Only did they tell me then that we had to pay another $150.00 to get the key programmed! At no point in time prior to this did anyone tell us there was an additional fee for programming! Poor customer service to say the least! I went home and called Fratillonie's hardware store only to find out they would have sold us the key AND programmed it for $170.00! I've got a call into the service manager, but of course he hasn't returned my call. They really should have told us about this bogus "programming fee" long before I was waiting at the counter to leave with my vehicle! More

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terrible service department they will not answer the phone ever and overprice everything and are will put you on hold everytime for hours phone ever and overprice everything and are will put you on hold everytime for hours More

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I have been a loyal customer for over 10 years. I had such a good experience when I purchased my first vehicle that three family members and a friend also purchased vehicles there. I had such a good experience when I purchased my first vehicle that three family members and a friend also purchased vehicles there. More

by lw Verified Customer Verified Customer

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Terrible service. No communication. Dropped off my truck for service on a scheduled date. They told me they'd have a loaner car, but they didn't the day I showed up. 5 No communication. Dropped off my truck for service on a scheduled date. They told me they'd have a loaner car, but they didn't the day I showed up. 5 days later I call numerous times and voicemails and received nothing back. Went to the dealership to see my truck sitting in the back lot and come to find out they haven't even touched it yet 6 days later. I went to the service department and asked for my truck to take it somewhere else instead of sitting doing nothing. I can't go that long without a vehicle. Last time I go there. If I could give 0 stars I would. More

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