Dave Duncan

It was good. They did good on previous oil change and the brakes recall. The new place looks good too. They did good on previous oil change and the brakes recall. The new place looks good too. More

by ELENCHEK Verified Customer Verified Customer

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Working with Kathy Hone and maintenance was xlnt. Thank you My rating was based on other dealers in metro area. Kathy Hone stepped right up and answered all my questions and needs. Even after purchase porter d My rating was based on other dealers in metro area. Kathy Hone stepped right up and answered all my questions and needs. Even after purchase porter drove my truck home for me and told me check engine light came on he said it had to go back and be corrected. Service department fixed oxygen sensor. Big plus for honesty!. Thank you Kathy Hone and entire staff. Keith Zarr More

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Fixed my passenger window I cannot say enough good about this dealership! They fixed my care in record time, gave me a ride to and from my house, and made sure the fix was cov I cannot say enough good about this dealership! They fixed my care in record time, gave me a ride to and from my house, and made sure the fix was covered under my warranty! This dealership DEFINITELY treats customers with #1 service. I recommend it to anyone! More

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Dealership experience.I I have been dealing with Bruce Robinson for nearly 25 years, and would not consider another salesman or dealership. A, X and Z plans total between 4 I have been dealing with Bruce Robinson for nearly 25 years, and would not consider another salesman or dealership. A, X and Z plans total between 40 and 50 vehicles over the years. More

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Great experience Hit a pothole with my new Mustang. Insurance company wanted to me to replace with a used rim. David Duncan defended my position with Insurance adjus Hit a pothole with my new Mustang. Insurance company wanted to me to replace with a used rim. David Duncan defended my position with Insurance adjuster and was able to negogiate a brand new wheel. Great customer service! More

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Well done I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. Duri I accompanied my fiance to drop off her Ford Escape for service. We met with Mike Fortuna and he assisted us on with her recall and repairs. During typical conversation, I mentioned to Mike that I had lost my remote start keyfob on my Dodge truck. He stated they wouldnt have Dodge parts in inventory but grabbed his manager ask he walked by for suggestions. David Duncan suggested their remote start installer look at the vehicle since it was not a factory installled remote starter on this vehicle. His tech came out to the vehicle and within minutes was able to program a new keyfob to my system for a fraction of the cost I was quoted elsewhere. Well done and great job to your team. More

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DO NOT TRUST THIS DEALERSHIP!! PLEASE READ TO AVOID A BIG HE ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl ADACHE!!! This dealership (Huntington Ford in Rochester Hills, Michigan) crashed my new vehicle into the building on it's first oil change. Darryl Galka and David Watt spoke to me in their office reassuring me I would be taken care of and the roof would be replace to as good or better than new condition. Getting the vehicle back after a week they returned a vehicle that now had a torn leather seat, hanging overhead console and a trim piece that fell off on my way home. They used metal screwdrivers to remove the trim (pictures attached). When I arrived home I grabbed a ladder and checked the roof and sure as can be they used bondo/filler to repair the job. I used a digital coating thickness gauge and it buried the meter which checks up to 2mm thickness. The vehicle was not cleaned before or after the repairs and was repaired in a way I was absolutely assured it would not. There is debris, pits, waves and even a human hair in the paint (as pictures show). I returned to the dealership a few days later to discuss this with David Watt and I was handed me off to David Duncan. I shared the pictures and concerns with David Duncan and he said it meets the industry standards and it is as good as new. I asked him if that was the case would he put a vehicle like this on his lot and sell it as new? He said "We do it all the time." Not satisfied with that answer I headed to the showroom to see if I can speak to Pat Scoggin (owner) so he can make things right. He was out at lunch so I waited 30+ minutes. When the owner came to see me he was very brief and said he had no time for me or even listen to my issue. I have 3 estimates from collision shops (one which is a Ford dealers). The estimates range from $8,500 - $10,000 to repair the roof correctly. I have the invoice from Huntington Ford that is $935 they spent on repairs. The first collision shop spotted a stress crack in the window (picture attached) which leads them to believe there is structure damage. I went to the dealership and showed this to David Duncan. He said it was a stress crack but I cannot prove it was due to this accident and for me to take it up with Ford Motor Company as they build the vehicle wrong and the reason it cracked. Please keep in mind the vehicle was crashed on January 11 and repaired on January 25th. I showed him the cracked windshield on February 7th. DO NOT TRUST THIS DEALERSHIP ON THEIR WORD AND BE SUSPECT OF ANY NEW CAR YOU MAY BUY OR HAVE BOUGHT FROM THEM!! THIS DEALERSHIP DOES NOT DO RIGHT BY THEIR CUSTOMERS EVEN WHEN THE CUSTOMER IS ZERO % AT FAULT!! More

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Excellent Customer Service I am new to the area and was looking to find a dealership to service my Ford Cmax. I called the dealership and talk to David Duncan who not only took I am new to the area and was looking to find a dealership to service my Ford Cmax. I called the dealership and talk to David Duncan who not only took the time and explained my maintenance schedule to me, he sincerely welcomed me to the area. I found out I wasn't due for service as I originally believed and was not pressured into services I didn't need. He suggested the best maintenance schedule based upon my driving habits and explained Huntington Ford's pricing to me. It was refreshing to experience a dealership and person who was interested in my needs and not just my money. Thank you David for your help and you have gained the trust of a new customer. More

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