Dave Grooms | Page 7

Best in Class Brenan Cavanaugh was one of the best and most genuine sales professionals I have worked with. I have been coming here for years to service my Infiniti Brenan Cavanaugh was one of the best and most genuine sales professionals I have worked with. I have been coming here for years to service my Infiniti because the service team is the best in Kansas City, and Brenan made buying another one an easy choice. More

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Always Infiniti I have been driving Infinitis since 1990 and have a lot of dealer experience starting in St. Louis. The folks here at INFINITI of Kansas City are the I have been driving Infinitis since 1990 and have a lot of dealer experience starting in St. Louis. The folks here at INFINITI of Kansas City are the best! Of the 5 Infiitis I've leased and/or purchased, this experience was the best. Personalized service and attention have really made a difference. More

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Loyal customer I just purchased my second Infiniti from Infiniti of KC. The staff are amazing and always focused on the customer. Mark Redman sold me my Infiniti I just purchased my second Infiniti from Infiniti of KC. The staff are amazing and always focused on the customer. Mark Redman sold me my Infiniti QX50 and made sure he found the vehicle that met my every need. Joe Lavar, who sold me my first Infiniti from this dealership was right there cheering me on! Exceptional experience for the second time. And I will mention the amazing service staff are always delightful and take care of my care like it was their own! More

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Service Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! Dave Grooms is absolutely the best, anytime that I need anything, I always call him and he takes wonderful care of me. Love the Service!! More

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friendly and cost effective service department I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue I serviced a 2011 Infiniti EX35 here during the year and quarter that I owned it and was very satisfied with the service overall, except for one issue which I explain below. Normally you expect service folks to try and upsell stuff and get you to do maintenance that may not strictly be "needed" or recommended by the manufacturer. That was NOT the case here. They did not try to sell me on expensive synthetic oil or Nissan ester oil. They said that regular oil was just fine. Also, they dissuaded me from doing early maintenance on the 4 wheel drive system, saying that there really was no need to do the fluids earlier than the manual called for. Saved me a lot of money. It was really easy to make appointments here and they always had a free loaner for me even on small jobs. The free loaners they gave me were always really nice cars, usually nicer and more expensive than the car I was servicing. They also always nicely cleaned up my car and it smelled really good when I got it back, again even on really small jobs. People in service were all always really friendly and seemed quite competent at what they did. It actually was a joy to come there for service. Only negative was that they were never able to fix some rattles in the dashboard even though they tried mightily on 3 or 4 occasions. Notwithstanding their sincere efforts, they were never able to completely fix the problem, although after the last visit it was definitely better than it was before. On the pre-owned sales side, they were very friendly and had some nice cars in very nice condition, but from what I could tell, their cars seemed to me to be priced pretty high. After shopping here first, ended up getting a 2011 Infiniti elsewhere with 10,000 miles on it for the same price that they were proposing to sell me a 2010 of the same model which had almost 30,000 miles on it. More

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I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. More

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Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as it was referred to me! More

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