Dave Hern | Page 3

Friendly employees that kept you informed. Loved that you could get free coffee, drinks and snacks. Work was completed timely with no issues. Loved that you could get free coffee, drinks and snacks. Work was completed timely with no issues. More

by chubster1955 Verified Customer Verified Customer

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I was extremely taking a back the way the finance guy presented the payment plan.. it boarded on dishonesty. He maintained that he was able to secure an extended warranty and maintenance plan together wi presented the payment plan.. it boarded on dishonesty. He maintained that he was able to secure an extended warranty and maintenance plan together with the loan. He didn't even ask if I wanted them he started reaching the papers to me to sign. There had been no mention whatsoever of these two components. He was basically shoving him down my throat. I felt ambushed. Also, the car that I had seen on the internet wasn't available. Instead I was presented a car that was almost twice as expensive at a price that was over $1,000 more than the internet price. All in all,, the sales team treated me as a victim that they could take advantage of. Honestly, I felt xxxxx. Lastly, the equipment list that was attached to the car, listed floor mats as being a part of the car. A week or two later I went back and asked the sales manager. He said he couldn't do that. A set cost $230. I secured Ford floor mats especially for the focus for $117 including taxes at the local dealership near me. I gave you a rating of three because I'm a nice guy and I figured that most car dealers do exactly the same thing that you do. It's a shame that you're not really interested in what the customer needs, but instead are only interested in sales numbers. If I had to do it all over again I wouldn't go to Joe Machens Mazda. More

by sdstephens61 Verified Customer Verified Customer

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Joe Machens Mazda & Mitshubishi Service Center takes excellent care of our Endeavor. Our 2011 runs great because of the skilled mechanics. It’s easy to schedule, and they communicate clearly. excellent care of our Endeavor. Our 2011 runs great because of the skilled mechanics. It’s easy to schedule, and they communicate clearly. More

by MaryC Verified Customer Verified Customer

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The employees were polite and professional. they answered my questions.i will be back in the future. they answered my questions.i will be back in the future. More

by SNOWBLINDWHITEOUT50 Verified Customer Verified Customer

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I only wished for one, specific update to be made to my car. A very specific software update. Not only did they not do the one thing I needed, they charged me to diagnose first, then refused to do the upda car. A very specific software update. Not only did they not do the one thing I needed, they charged me to diagnose first, then refused to do the update, and finally tried to push a bunch of completely unnecessary and straight up false car care services on me. Frankly disgusted. More

by Foxekiwi Verified Customer Verified Customer

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Didn't Receive all pages of extended warranty policy. .. Vehicle broke down, AUL Won't fix... .. Vehicle broke down, AUL Won't fix... More

by kingdanat1@gmail.com Verified Customer Verified Customer

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Corey is a great service advisor. Very nice and knowledgeable. He gave me great advice on what services my car needed. Very nice and knowledgeable. He gave me great advice on what services my car needed. More

by sydneygal Verified Customer Verified Customer

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Waiting room has great refreshments and a shuttle is available if needed. It makes the service interval bearable. available if needed. It makes the service interval bearable. More

by erobinet Verified Customer Verified Customer

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Laziest buch of people I ever met very disrespectful should fire them all very disappointed should fire them all very disappointed More

by melkersmanr Verified Customer Verified Customer

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They were helpful and courteous. They conducted the safey inspection in a timely fashion and parts were reasonably priced. They conducted the safey inspection in a timely fashion and parts were reasonably priced. More

by cny00431 Verified Customer Verified Customer

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