David Baeza
David Baeza at Scranton Cadillac GMC of Vernon
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David Baeza | Page 10

Sales and Leasing Consultant

Scranton Cadillac GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.9
214 Reviews

Ext. 134

Dealership Experience

29 yrs

Industry Experience

29 yrs

Specialties & Trainings

Cadillac Specialist

LEASE AND PURCHASE

4.9

214 Reviews

Write a Review

214 Reviews of David Baeza

February 02, 2020

Dealership Rating
Employee Rating

The people who worked with me were knowledgeable and gave me the best on my trade in and my new GMC I highly recommend them to family and friends More

by c.m.nolan123
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann , Liz Kibby

January 25, 2020

Dealership Rating
Employee Rating

Service Best service around, you always know your car is in the proper have at Scranton Motors, and Amanda in the Service Department is also pleasant. More

by John12841
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Beverly Rhoads , Amanda Soucie

December 27, 2019

Dealership Rating
Employee Rating

Great Sales Team Scranton has done excellent by me for a couple of different purchases and they continue to be excellent. SHOUT OUT to David B, Chris C, Trevor H, Jame More

by rocky19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann, Beverly Rhoads, James Mangene, Steve Mazza , William Anastasio, Chris Champagne, Trevor Hamel, Liz Kibby, Fred Nassiff

December 19, 2019

Dealership Rating
Employee Rating

Excellent customer service from Dave I purchased a 2016 Buick Encore from Scranton Motors. I had seen the car online and called to inquire about it. Dave was very knowledgeable in answe More

by ctblondie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

December 04, 2019

Dealership Rating
Employee Rating

Great experience It was my first time there and found it very nice. Was met with a smile and made me feel welcomed. Waiting area was very comfortable. Little surpris More

by Rob Matfess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 30, 2019

Dealership Rating
Employee Rating

Great customer service Walked in on Black Friday and David took the time when it was extremely busy to show me a truck. I bought it and took it home in a matter of a few hou More

by Donorfio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Liz Kibby

November 17, 2019

Dealership Rating
Employee Rating

Purchased a Buick Invision I met David outside when I was there to have my tire pressure checked. There was an SUV parked outside the door and I asked him about it. Everything More

by DLeete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann , Liz Kibby

November 10, 2019

Dealership Rating
Employee Rating

Awesome Love this dealership from the moment we stepped on the lot. Our salesman Dave was so friendly and not pushy at all. Love our Canyon More

by Krissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Champagne

November 07, 2019

Dealership Rating
Employee Rating

Leaking water in the doors I dont appreciate when a service rep tells me my truck is been off road and keeps telling me the same thing over and over. Nobody takes the time to l More

by Elungu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Beverly Rhoads , Trevor Barbersek

Nov 25, 2019

Scranton Cadillac GMC of Vernon responded

Elungu, We would like to look you up in our system to get more information about your situation and find out why it was handled the way it was. If you ate still having issues, we would like to help. If you wouldn’t mind, you can respond to this review privately with your contact information, and management will reach out to you personally to see what can be done. Thank you!

September 19, 2019

Dealership Rating
Employee Rating

Terrible Experience In summary the vehicle I purchased did not have options that were clearly listed on the vehicle sticker and advertised on the dealer website. When bro More

by YSL
Customer Service
Friendliness
Recommend Dealer
No
Sep 25, 2019

Scranton Cadillac GMC of Vernon responded

YSL, We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter. Thank you for providing your feedback.

Sep 27, 2019

YSL responded

9/27/19 - To say "we have reached out to you very recently" is not truthful. My records indicate that I took delivery of this vehicle (2019 GMC 2500HD Denali) on 10/26/2018. This issue was brought to the attention of Scranton Motors 4 business days later on 11/1/2018. Over the course of the last 11 months I have received responses from Dave Baeza that include: on 4/10/2019 "I passed again to management", on 6/1/2019 "There's nothing I can do myself... I been trying my self abs nobody it's been able to get me answers... the management that was here at the time are long gone", on 8/30/19 "Sir. I have nothing nobody is getting me any answers. I don't know how else can I help", also on 8/30/19 "I forwarded all your text to the Vice President..." It has been approximately 1 month since the last empty answer correspondence from Dave Baeza. There has been no contact initiated by Scranton Motors to resolve this matter in the last 8-9 months. If it were not for this review that is being posted I am completely confident that David Beaza and Scranton Motors management would continue to completely ignore me and this matter in hopes that I would just go away. There is long documentation of horrible customer service relating to the false advertising, not delivering what was clearly outlined as vehicle options and completely ignoring the related concerns. Very unprofessional and this latest disingenuous response from the dealer further reinforces my recommendation to do business with a different dealer. Update: Today is 11/5/19 and still no response to my inquiries or any resolution to the matter. The dealers statement of "We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter." is yet another false promise. Again, I would highly recommend going to a different dealer. Update: Today is 1/17/2020 and still no response to my inquiries or any resolution to the matter. The dealers statement of "We have reached out to you very recently (and are doing so again), to provide you with the opportunity to discuss this with Fred Nassiff with the goal of resolving this matter." was a lie and obviously an empty promise attempting to mitigate the comment posted. It has been about 14 months and it is obvious that they have no intention of addressing the complaint or following up on their original promises. I will never do business with this dealership again and I would highly recommend going to a different dealer and/or manufacturer.

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