David Balkus

This is our 4th car with Patrick Motor Group. Our 3rd VW. The folks at VW are exceptional. I will not buy anywhere else. Our 3rd VW. The folks at VW are exceptional. I will not buy anywhere else. More

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We had the greatest sales guy - Super Dave, seriously. ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had ..ask for him. And Sarah at Service desk is great too. As for Volkswagen as a whole and the actual service department here? Lackluster. I recently had to have a ton of work done on my 2022 Volkswagen because of a manufacturer defect, literally all the oil blew out of the car at highway speeds which pushed the valve seals up and cracked the oil pan. Scary, right? Patrick said they couldn't even see us to diagnose for 3 weeks so we paid to tow the car to Westborough Volkswagen to get "fixed". SO fast foward 3 weeks I had to have my 40k service done at Patrick (to keep warranty) and was expecting to hear something about the burned oil in my air intake (you can see it when you change the engine air filter) and they cleaned some off the box...)and condtion of the oil in general even though it had less than 1k on it (looked and smelled burnt when I checked it before bringing it into service.) BUT NOPE. Apparently everything checked out great despite the car driving like a 8 year old holding the gear too long on a dirtbike. Seriously, my Camshaft/Crankshaft ratio is off 64% of the time, Open/Close Camshaft Angles are off, Timing advance is off, fuel trim isn't happy...all this makes for a rough ride. Not sure how I feel about the vibrating drivers seat at idle, im trying to pretend it's a massage feature but anyway, I was sure they'd say something about the poor driveability and rough idle when you're billed nearly a grand for a FULL check & service, I was wrong. They said it was good? Same thing Westborough said after "fixing" the car..."great engine" OH - and surprise...they get you for sparkplugs at 40k now instead of the factory spec of 80k. Found that out at the end. So all in all - you've got some great people at Patrick but Volkswagen as a whole is a different story. More

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I have been doing business with Patrick Motors for ten years and I have never had a bad experience. And this last experience was excellent. years and I have never had a bad experience. And this last experience was excellent. More

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Great guys, very informative and easy to work with in a low pressure environment. Highly recommend! low pressure environment. Highly recommend! More

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I have worked with Patrick VW twice now. Although I did not purchase a car with Patrick this time, David Bally’s was a pleasure to work with. Although I did not purchase a car with Patrick this time, David Bally’s was a pleasure to work with. More

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Justin was awesome at his job and a pleasure to work with. Will definitely recommend him! with. Will definitely recommend him! More

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Great to work with, was a awsome and well set up dealer, the sale person was awsome ! the sale person was awsome ! More

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David helped me with my new SUV, he is the best person to work with. Very through and understanding. I will recommend him to my family and friends. to work with. Very through and understanding. I will recommend him to my family and friends. More

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For the first time in our life we bought a new car and it was stress free thanks to you, Chito and Dan. You have customers for life! Best dealer! Jim and Nicole was stress free thanks to you, Chito and Dan. You have customers for life! Best dealer! Jim and Nicole More

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Dealership eager to get you to sign for a sale, but should you need to cancel a purchased insurance policy, cannot even respond in several weeks from finance department, and after an excuse after weeks should you need to cancel a purchased insurance policy, cannot even respond in several weeks from finance department, and after an excuse after weeks later, still no form/action after a month! Ian's customer service has to be the worst experience I have had at any dealership, mainly afterwards (since they took my money/sale finance already) but even with mistakes during signing that had to drive back (3 hours roundtrip) to resign paperwork. Look to another dealership or at the least or request to work with someone else (if possible as seems he is only Finance person). Still waiting for a request of carfax of car i traded in, so makes me think I was lied to since cannot provide me the carfax which they said/showed me had an issue which caused my value to be reduced. Customer Service being bad does not surprise me because when I walked in, I waited for a long time before anybody even came to acknowledge me or help me even though I saw a ton of staff sitting around. The only positive experience was my sales person, David. More

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