David Castillo | Page 19

David and everyone at the Surprise Subaru were so helpful. They went above and beyond to make my first new car buying experience as easy as possible and save me time. helpful. They went above and beyond to make my first new car buying experience as easy as possible and save me time. More

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Dave was awesome! Dave had the car I was interested in up front and ready for me to test drive before I arrived. He was very knowledgeable and low pressure. The experience was quick and easy and I love up front and ready for me to test drive before I arrived. He was very knowledgeable and low pressure. The experience was quick and easy and I love my new car! More

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David was nice and patient. We wanted to test drive the legacy forester and outback and he was extremely helpful. Thank you for the help in finding the perfect car. legacy forester and outback and he was extremely helpful. Thank you for the help in finding the perfect car. More

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Great communication. Made the process very easy. We appreciate all they did to get us in the car we wanted. Thanks for everything. Your the best. appreciate all they did to get us in the car we wanted. Thanks for everything. Your the best. More

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Dealership Customer Service Excellent. We were helped right away, and our needs and requests were met and worked out to give us the best price and all the accessories we wanted. We are very We were helped right away, and our needs and requests were met and worked out to give us the best price and all the accessories we wanted. We are very happy with the vehicle. David was wonderful working the best deal for us and George was fast with the final paperwork. We also want to say Thank You to Kyler for all the information he gave us over the phone before we came to the dealership to buy the vehicle. More

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David was very friendly and helpful. He quickly responded to any questions we had about the vehicle. He made buying a car for my son easy! responded to any questions we had about the vehicle. He made buying a car for my son easy! More

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I was very impressed with my experience at this dealership! I was able to communicate with Mike beforehand, and he answered most of my questions. This made the drive from the East Valley so worth i dealership! I was able to communicate with Mike beforehand, and he answered most of my questions. This made the drive from the East Valley so worth it, because when I got there, I knew what I was looking for! The car was already pulled up to the front, and I was able to test drive it right away. David was so helpful during the test drive and during the paperwork process. He was very accommodating with my financing needs, and even drove all the way out to the East Valley the next day to collect the rest of my down payment and the title for the car I traded in. As a first time buyer, I could not have asked for a better experience - even if it was all the way in Surprise! More

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We had a wonderful experience buying our car. Everyone was very nice and informative and took their time with us. We Love the car. Thank you so much. David be was our salesman and was excellent. was very nice and informative and took their time with us. We Love the car. Thank you so much. David be was our salesman and was excellent. More

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Very friendly staff Everyone that works there are very friendly. My sales professional made the car buying process so easy. I was preapproved by my credit union and was r Everyone that works there are very friendly. My sales professional made the car buying process so easy. I was preapproved by my credit union and was ready to just hand them a check for my purchase, but the Subaru team was able to get me better financing. It really made my day. I got the car I wanted and the price I wanted. More

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BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru Superstore of Surprise, we can’t say enough wonderful things about this car dealership. We did our homework and shopped around, starting with Subaru in Scottsdale near our home. Scottsdale Subaru is what drove us to pursue other Subaru dealerships in AZ. When we pulled up to Scottsdale Subaru a half-dozen young people rushed out to the parking lot to win our service, like opening the starting gate at the horse races, which immediately turned us to look at other dealerships for better customer service. We browsed through the other Phoenix dealerships, but most did not have the 2020 stock we were interested in until we browsed the North Surprise Subaru dealership, they had that one Subaru we were looking for. We made a phone call to verify availability, and they made all our car shopping nightmares disappear from the time we drove into the parking lot until the time we completed our purchase of our brand new 2020 Subaru Forrester. The Surprise Subaru dealership customer service is excellent. The salespeople were very kind, professional, and pleasant to talk to. We contacted Charles Inman, Sales Manager by phone prior to visiting the Superstore. Charles made sure the Forrester (make, model, color, accessories, etc.) we were interested in was available and said he would have a salesperson waiting for us when we arrived, and he did. Charles greeted us along with David Castillo, his internet salesperson. David, a kind, warm, soft-spoken gentleman, with many years of car sales experience behind him took over showing us everything we needed and wanted to know about the Forrester. David took us for a test drive, and even showed us other Subaru models and colors available in case we were interested. David worked the finance numbers for us, and along with our trade-in, the numbers were exactly what we were looking for. David knew how to sell a car without the customer feeling stressed and pressured, which is exactly what we were looking for in a car dealership. David then introduced us to Shelby Lane, the business manager. WOW! Shelby, a financial magician was a pure pleasure to work with, her wonderful and patient demeanor made the financing portion absolutely painless. Shelby explained every financial aspect of the purchase in such a way we had a clear understanding of every detail down to the penny. Shelby took the time to work the numbers to our satisfaction, with no rush or pressure. She did not leave room for questions, when we left her office we knew and understood everything about the financing of our purchase. Mark Mauer, the General Manager stopped in to check on us and to make sure we were happy and satisfied customers. Mark’s enthusiastic personality and professional manner showed the pride he had in the Subaru Superstore of Surprise he managed, and the pride he had for the people that worked alongside of him. Mark was great to work with, he made sure we were happy and satisfied with our new purchase and everyone we worked with to make this a pleasurable experience. I mentioned to Mark I wanted a big red bow on my new car, something we asked Right Toyota of Scottsdale for when we bought our new Toyota Corolla hatchback in January of 2019 and they told us we couldn’t have one. When we were walked out to the service area where our new Forrester was sitting, there was our new Forrester with a big red bow on it! Last but not least, we were introduced to Glenn Craney, the Service Advisor. Because we were leaving our new Forrester at the dealership for some additional accessories, Glenn helped us with a loaner car. After a long afternoon of car shopping and it being late in the day, we were ready to go home. Glenn also worked his magic to get us in a vehicle and on our way. As it turns out, he put us in the exact Forrester, make, model and color as the Forrester we purchased. He made sure we could try out our new car before we took it home. Did I mention he was as wonderful as everyone we had the pleasure of spending the day with. We have bought several cars over the years but have to say this is the best car dealership we have experienced. We traded in our 2019 Toyota Corolla because we were so unhappy with it after we purchased it. Right Toyota of Scottsdale sales experience was a nightmare from the sales and finance staff to the management, we were told the vehicle had features we wanted and it did not, and being long-time Toyota owners we did not think twice about trading it in on a new Subaru Forrester. Again, we can’t say enough great things about the Subaru Superstore of Surprise in the Surprise Autoshow center, and its wonderful STAFF from the General Manager down to the reception ladies that were very pleasant during our visit. The 42 miles we traveled was worth the time and money we spent to find that special car we have been looking for. BEST DEALERSHIP, BEST CUSTOMER SERVICE, BEST CARS! Rich & Fran, Scottsdale, AZ More

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