David Grieco | Page 15

Toyota of Scranton responded

GREGCEL, Thank you for taking the time to leave us such a positive review! We are delighted to hear about your satisfactory experience with Toyota of Scranton. At Toyota of Scranton, our primary goal is to ensure our customers' complete satisfaction, and it's fantastic to know that we were able to promptly and professionally resolve all your issues. We always strive to provide top-notch service, and it's encouraging to see that our efforts made a difference for you. We genuinely appreciate your trust in us, and we assure you that we will be here to assist you whenever you need any future insurance repair services. Of course, we hope you won't need one, but if the situation arises, you can count on our team to deliver the same level of care and professionalism. If there is anything else we can do to further enhance your experience with us, please don't hesitate to reach out. We value your feedback and are committed to continually improving our services. Thank you again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

joansjunk2003, Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had an excellent experience at Toyota of Scranton. It's wonderful to know that David made such a positive impression on you. We agree, he's an incredible member of our team and treats our customers like family. We're proud to have him here, providing exceptional service and trustworthy recommendations to our valued customers like you. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your Toyota vehicle and to offer any support you may need along the way. Thank you again for your kind words and for choosing Toyota of Scranton. We look forward to serving you in the future! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

AAPRDONWB, Thank you for your kind words and for choosing Toyota of Scranton for your truck's heavy-duty mechanical work! We're delighted to hear that our team provided you with excellent service, and we're thrilled that your truck now drives and stops like a new one. We appreciate your feedback, and we're here to assist you whenever you need us.! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BRIAN-BADDICK, Thank you so much for your amazing five-star review! We truly appreciate your loyalty and are thrilled to hear about your exceptional experiences with Dave Grieco and our service department at Toyota of Scranton. We're delighted to hear that Dave has consistently provided you with outstanding customer service. Going above and beyond to ensure positive customer care is what we strive for, and it's wonderful to know that Dave embodies that commitment. We will make sure to pass along your kind words to him. We're also glad to hear that our entire service team has impressed you with their professionalism, customer care, and knowledge of services. At Toyota of Scranton, we take great pride in our dedicated staff who work tirelessly to deliver the highest level of service to our valued customers. Moreover, we are incredibly grateful for your continued trust and loyalty. Your decision to drive over an hour and pass two other Toyota dealerships to reach us speaks volumes about your satisfaction with our dealership. We're honored to have served you in the purchase of four new Toyotas, and we look forward to assisting you with your fifth purchase in the near future. Thank you again for your fantastic review and for choosing Toyota of Scranton. We genuinely appreciate your business and can't wait to welcome you back for your next visit. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LOUGHNEY, Thank you so much for taking the time to leave us a fantastic 5-star review. We're thrilled to hear about your positive experience with Justyn at Toyota of Scranton. Providing professional and polite service is a top priority for us, and we're delighted to know that Justyn met your expectations. It's wonderful to hear that Justyn was patient and took the time to answer all of your questions. We strive to create a welcoming environment where our customers feel heard and respected, and we're glad that Justyn exemplified this. We also appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust and continued business. It's fantastic to know that you have developed a close relationship with our dealership and that you confidently recommend us to your family and friends. We're committed to maintaining our high standards of service and providing exceptional experiences to every customer who walks through our doors. Thank you for your kind words and for choosing Toyota of Scranton. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BZIMMY77, Thank you for sharing your positive experience with our dealership! We are thrilled to hear that you had a wonderful experience and that you would highly recommend us to your friends and family. It is always our goal to provide excellent customer service and to make every visit as smooth and enjoyable as possible. We appreciate your business and look forward to serving you and your loved ones in the future. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to leave us a 5-star service review. We're thrilled to hear that you had a great experience with our service department at Toyota of Scranton. We take pride in being customer-oriented and keeping our customers informed at all times, and it's great to hear that our efforts have been successful. We're constantly working to improve our dealership, and we're pleased to hear that you've noticed the improvements during your service appointments. Your satisfaction is our top priority, and we're glad that we're meeting your expectations. Thank you for choosing Toyota of Scranton for your service needs. We appreciate your business and look forward to seeing you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Rhino13666, Thank you for taking the time to provide feedback about your recent service experience at Toyota of Scranton. We are thrilled to hear that you had a great experience with us and that our team met your expectations. It's wonderful to know that our service advisor was knowledgeable and friendly, and that you enjoyed the quality of food in our cafe. We take pride in offering a clean and welcoming environment for our customers, so we are glad to hear that our service entrance met your standards. We appreciate your business and are grateful for your positive review. If there is anything else we can assist you with, please don't hesitate to reach out to us. Thank you for choosing Toyota of Scranton. The Service Team Toyota of Scranton

Toyota of Scranton responded

vegomatic99, Thank you for taking the time to share your recent experience at Toyota of Scranton. We are thrilled to hear that you had a positive experience with our Service Department and that our team provided you with friendly and professional service. It's great to hear that you find our maintenance appointment system to be hassle-free and convenient. Our goal is to make servicing your vehicle as easy and stress-free as possible, so it's wonderful to know that we have succeeded in doing so. We are also delighted to hear that you enjoyed working with David, your "car concierge". At Toyota of Scranton, we take pride in having a team of knowledgeable and dedicated professionals who are always willing to go above and beyond to ensure our customers receive the best possible service. Thank you again for your kind words and for choosing Toyota of Scranton for your vehicle maintenance needs. We look forward to seeing you again soon! Best regards, The Toyota of Scranton Team