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David Grieco
288 Reviews
288 Reviews
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288 Reviews of David Grieco
April 25, 2020
Terrible We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed, which didn't happen because they said they didn't have enough time and I'd have to bring it back. We were notified that the lug bolt broke on one of our vehicles, during the tire rotation. We could not take the car home as they needed to order the part. We were promised the vehicle back before Monday morning so my husband could get to work. Not only was the vehicle ready, but the person who promised the vehicle was not even there that day. No one called us until 3:30 that day. My husband had to call off work and lose a day's pay. When we picked up the vehicle, it didn't start and someone had to come out and take a look. A few days later, my husband was driving home from work on the highway, when his wheel fell off. The tow company told him it was more than likely that the bolts were not tightened properly. When I called Toyota to explain how extremely upset and what a dangerous situation he was put into, I was told they would look into it. It has been 2 months and I haven't heard a thing from them. Needless to say, we will never be returning for service after 11 years of being loyal customers. More
by HEATHERL247
Verified CustomerOther Employees Tagged: Tara Perri
April 23, 2020
My experience pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. Clean and comfortable wating room. More
by GYANO
April 16, 2020
New frame! I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They notified me by mail to have my frame inspected. I brought the truck to the dealership and they confirmed that the frame was in fact, in need of replacement. The frame was ordered and in a matter of a month it was replaced. I really appreciate them honoring their commitment to quality and to customer service. I now have a vehicle that I will be able to drive for several years. I am truly grateful for all their help! The next time my wife or I need a vehicle, Toyota of Scranton will be the first place we look. More
by GHASKELL
Other Employees Tagged: Alyssa Esteras
March 11, 2020
Always friendly with great service. I been driving Toyota’s since 1975 and always looked forward to the next new model advancements. I owned many 4Runners starting in 1990 their a great I been driving Toyota’s since 1975 and always looked forward to the next new model advancements. I owned many 4Runners starting in 1990 their a great vehicle but they fell behind the competition In technology. For that reason I recently bought a new Cadillac XT6 . Toyota needs to redesign the 4Runner It’s too old school I’m sorry to say . My 2018Tacoma is a great truck I love it and look forward to Another one when the time comes .Hopefuly it will be competitively better than ever . I’ve bought and leased over 15 Toyota new vehicles over the years . More
by Vincent
Other Employees Tagged: Tom Kirkpatrick, Bob Edwards, Brianne Cucura , Alan Aimer, Corey Boynton, Maxx Broden, Jeffrey Felkowski, Curt Manck, Kevin Morrow
March 05, 2020
The service department treated me very well. I had diagnosed my own problem and they actually listened and replaced the part I said it was. It’s very rare for a repair facility to listen since they as diagnosed my own problem and they actually listened and replaced the part I said it was. It’s very rare for a repair facility to listen since they assume the customer knows nothing. Thank you for the respect you showed me in recognizing that I know my vehicle. This was an exceptional experience. More
by ANICHOLS0522
February 10, 2020
Service was done in a timely fashion Car was taken in immediately upon arrival. Service was completed in a reasonable amount of time. Service adviser was friendly and knowledgeable. Pr Car was taken in immediately upon arrival. Service was completed in a reasonable amount of time. Service adviser was friendly and knowledgeable. Probably will take my vehicle back for future service. More
by MRSPOOCH1956
February 05, 2020
everyone polite and efficient. Only problem was that i had to leave car overnight because of a part problem. the person that waited on me was Only problem was that i had to leave car overnight because of a part problem. the person that waited on me wasn't in the next day and I waited for a call on the repairs progress , and I had to call in to check on later in afternoon. No big problem.The faulty stabilizer was replaced , but I still have a noise problem. More
by LABEIGE
Other Employees Tagged: Tiffany Peoples
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