David Grieco | Page 9

Toyota of Scranton responded

ITSRJHAMILTON Thank you so much for your wonderful feedback! We're delighted to hear that you had a smooth service experience with our team. It's great to know that David could assist you and help with the service price. We strive to provide excellent customer service and ensure every visit is a positive one. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again! Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for sharing your feedback with us and for giving us a 4-star rating. We are truly sorry to hear that you feel taken advantage of, and this is certainly not the experience we want our customers to have. We strive to provide a fair and transparent experience for everyone, regardless of age or background. Please know that we value your business and would like to understand more about your concerns. We invite you to reach out to us directly at 570.702.8776, so we can discuss this further and work towards a resolution that will meet your satisfaction. Thank you for bringing this to our attention. We are committed to making things right and ensuring a positive experience for all our customers. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KEYSERRAYLEEPIER43, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Doug and Richie were able to assist you and make the process of getting a car easier. Your appreciation means a lot to us. God bless you too, and we look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

efaliskie, Thank you for your loyal patronage over the past 30 years and for taking the time to share your experience with us. We are delighted to hear that you find our dealership and service outstanding. David G. is indeed a valued member of our team, and we are pleased to know that his professionalism, trustworthiness, and knowledge have made such a positive impact on your car-buying experiences. We greatly appreciate your continued trust in Toyota of Scranton. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you for many more years to come. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear WUMANTIS, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a great visit and that our customer service met your expectations. Your kind words are greatly appreciated, and we look forward to serving you again in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear ELONDO54, Thank you for your wonderful 5-star review! We are thrilled to hear that you consistently receive excellent service from our team. It's especially gratifying to know that your advisor's friendliness, politeness, and job knowledge have made such a positive impression on you. We strive to provide top-notch service to all our customers, and your feedback reaffirms the hard work we put in every day. We appreciate your continued trust and look forward to serving you again in the future. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear joansjunk2003, Thank you so much for your wonderful review and for being a loyal customer since 2017. We are delighted to hear about your positive experiences with our service department. David will be thrilled to know that his efforts are appreciated and that you trust his recommendations. Providing honest and reliable service is our top priority, and it’s gratifying to know we have met your expectations. We look forward to continuing to serve you and ensuring your car remains in excellent condition for many more years to come. Thank you again for your kind words! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for your kind words, Dennis! We're pleased to hear that you received excellent service and that our team addressed your problem professionally. It's great to know the mechanics replaced your camera promptly. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

ChatGPT Dear BSMITH68, Thank you for your kind review and for being a verified customer! We're delighted to hear that you found our team professional and courteous. It's also great to know you enjoyed our waiting area and snack bar. We strive to make every visit comfortable and efficient, so we're glad your wait times have been short. Your positive feedback is much appreciated, and we look forward to continuing to provide you with excellent service. Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you, EPS1955, for your review and for being a verified customer! We're pleased to hear that you had a pleasant experience and that David was helpful in setting up your service for the day. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, Service Team Toyota of Scranton