David Hernandez | Page 3

Very professional and timely! They go the extra mile on service jobs, and keep you updated with videos describing any problems with your vehicle. They go the extra mile on service jobs, and keep you updated with videos describing any problems with your vehicle. More

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I always receive great , fast service. The staff are friendly and helpful, answering all my questions no matter how silly. The staff are friendly and helpful, answering all my questions no matter how silly. More

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David was great. I had a leak and another Mazda dealership service center inspected the vehicle and gave me a service quote of what had to be repaired, however it di I had a leak and another Mazda dealership service center inspected the vehicle and gave me a service quote of what had to be repaired, however it didn’t look right to me and was a very expensive job. I called HB Mazda and spoke to David to get a second opinion. I brought it in for an inspection/diagnosis. One of the items the other service center said needed to be replaced (which made up most of their quote) the HB Mazda tech determined it wasn’t necessary and that only a few other things had to be replaced which ended up resolving the issue. David was on top of it and kept me regularly informed of updates. David is a great service advisor and in the end my issue was fully repaired and the repair cost was significantly less than the other dealership’s quote (given only the necessary items were repaired/replaced). Although HB Mazda isn’t as close to me as the other location, I will not hesitate to drive those extra miles to do all future services there. Thank you David for being such a great and honest service advisor! More

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It’s a good Services. They will help you out with everything they can . I love it They will help you out with everything they can . I love it More

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David Hernandez in the service department is outstanding. He thoroughly explains everything so clearly. Prices for repairs and services are very competitive. It’s the excellent and knowledgeable service, fre He thoroughly explains everything so clearly. Prices for repairs and services are very competitive. It’s the excellent and knowledgeable service, free loaner car, and comfortable waiting area that make HB Mazda better. More

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Professional, easy and very, very thorough. Would have been 4 stars because the car wash left the windows with drips that has to be cleaned. But, everything else was top drawer, so giving 5. Would have been 4 stars because the car wash left the windows with drips that has to be cleaned. But, everything else was top drawer, so giving 5. More

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I come in a lot with lots of car issues and the team at hb Mazda is always helpful and gets me back on the road. Thank you Hb Mazda hb Mazda is always helpful and gets me back on the road. Thank you Hb Mazda More

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George Rocha with Huntington Beach Mazda was professional, knowledgeable and made the process so easy. I recently took the car back for some service and George made sure I was taken care of and professional, knowledgeable and made the process so easy. I recently took the car back for some service and George made sure I was taken care of and followed through on my request. I am highly satisfied with my experience from the sales, financing to the service department. More

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Huntington Beach Mazda is a fantastic dealership with friendly and knowledgeable staff. Not to mention their cars are great! friendly and knowledgeable staff. Not to mention their cars are great! More

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EDIT: changed 1 star to 3 stars after speaking to the manager and having some of the charges for the service refunded to me. I won't be back but at least the manager Luis will do whatever he can to make manager and having some of the charges for the service refunded to me. I won't be back but at least the manager Luis will do whatever he can to make something right, even if the service writers won't. Don't go here for service if you have a choice. I had my windshield replaced here recently and it was nothing but problems. I had to take my car back to the shop 3 times to fix things they broke. When I originally picked up my car the battery was dead on their lot (it previously had a healthy battery, according to the inspection they had just finished performing). I drove around to charge up the battery before heading home and pieces of my car's trim started falling off on the road. After getting these repaired I noticed they just didn't connect a whole wiring harness for my mirror/dash cam so I took it back to have it reattached. When I got home I realized my mirror and dash cam weren't working properly, and after looking at it more closely I saw they had cut some wires and reattached them in the wrong place. While they were up there they also uninstalled my map light cover and lost it, so I had to go back for a replacement for that too. Their service writer was rude and tried to blame me for all the issues, claiming I didn't inspect the car carefully enough before driving away. He then claimed that they knew there were issues with the installation, but they tried to hide them from me until I realized something wasn't right. They offered me a free detail for my troubles but I don't trust them with my car anymore. They should have just paid attention to detail in the first place. More

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