David Hill | Page 4

I have purchased several vehicles from Five Star and will continue to do so in the future. Josh and all his staff are first class. continue to do so in the future. Josh and all his staff are first class. More

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Jason was efficient, not pushy and knowledgable. He helped us find the best fit for our needs and took great care of us. He helped us find the best fit for our needs and took great care of us. More

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Did a great job, worked with us over phone and was exactly as advertised and pictured exactly as advertised and pictured More

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Kaylen Pierce was great. She took great care of us. Highly recommend her and this dealership. She took great care of us. Highly recommend her and this dealership. More

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The process was as seamless as buying a new vehicle can be. Good job! Thank you! be. Good job! Thank you! More

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Makes the process of buying a vehicle from out of state very easy! Most of the process was completed prior to arrival. very easy! Most of the process was completed prior to arrival. More

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Lewis was great from beginning to the end! Made the process as easy and pleasant as possible. Made the process as easy and pleasant as possible. More

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Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditio Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak More

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Lewis was tremendously quick with answers to my questions. He is a very respectful representative of 5 star ford questions. He is a very respectful representative of 5 star ford More

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Alfred was a very good no hassle salesman, great experience. Finance office was a good positive experience. experience. Finance office was a good positive experience. More

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