David Lail

Tim is awesome. He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experie He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experience! More

Helpful 3

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They helped me when I needed them most. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me. More

Helpful 3

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Tim made the buying process seamless! Professionally persistent and transparent through the whole process! Highly recommended! Professionally persistent and transparent through the whole process! Highly recommended! More

Helpful 3

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Tim Patillo was an absolute pleasure to work with. I live in Georgia and found my "new" car through CARFAX at Toyota of Louisville. Online pictures of the car accurately captured condition (perfect) a I live in Georgia and found my "new" car through CARFAX at Toyota of Louisville. Online pictures of the car accurately captured condition (perfect) and features of the car. Communication with Tim was fantastic. He was able to coordinate with his finance team over the phone, and within hours we completed the terms and had a deal. I flew up a couple of days later. Tim picked me up a the airport, did a simple short test drive, and i was able to sit down to complete the paperwork. I also want to compliment the the whole finance team. I am very pleased that they were able to provide very competitive rates. Again, the whole transaction was completed very quickly, and I was on the road back home (after a great lunch at one of their recommended restaurants). Some fInal thoughts, I've purchased a number of cars in the past from a number of dealerships all over the country. Toyota of Louisville is very special. This might not make sense until you visit, but I really enjoyed talking to everyone there. We have a shared set of values which made working together so much simpler. Again, heartfelt thanks to Tim and everyone at Toyota of Louisville. More

Helpful 7

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Tim Patillo made buying my car so easy. He made sure I was satisfied with everything and that the car had all that I wanted. He even took the time to help me set everything up in the car an He made sure I was satisfied with everything and that the car had all that I wanted. He even took the time to help me set everything up in the car and made sure I knew how to use it. Definitely recommend him over and over! More

Helpful 8

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Both Tim Patillo and Richard Swope (and Dave in finance! ) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh ) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh air in an industry where such customer-focused philosophy seems rarer each passing day. We love the vehicle and we'll be referring all of our friends and family to Toyota of Louisville. Thanks guys! More

Helpful 10

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Friendly and helpful but still professional. Didn’t pressure but was on top of all issues. Didn’t pressure but was on top of all issues. More

Helpful 0

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They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again. purchasing my vehicle. I would do business with them again. More

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First of all ,I arrived before they open and they let me in and I saw them taking care of other customers too, very friendly stuff ,huge thank you Tim Patillo for your honesty and professionalism and making in and I saw them taking care of other customers too, very friendly stuff ,huge thank you Tim Patillo for your honesty and professionalism and making this happen, exceptional buying experience . More

Helpful 8

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Tim helped us purchasing a new Prius. The wait was long but worth it. He was very thorough and answered all of our questions. The dealership also had no markup on the car which we appreci The wait was long but worth it. He was very thorough and answered all of our questions. The dealership also had no markup on the car which we appreciate. Highly recommend Tim and Toyota of Louisville. More

Helpful 4

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