David Lail

Great experience at Toyota of Louisville! This is our 3rd Toyota from Toyota of Louisville, and we love it! Cristian, Richard, and David are the Very Best!!!

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Thank you Toyota of Louisville for making the purchase of my 2021 Toyota Highlander XSE easy! I worked with salesman Glen Harder who was knowledgeable about the features and function of the Highlander. I also felt we agreed on a fair trade value for my Tundra and purchase price on my now Highlander. David Lail assisted me with financing the Highlander with Toyota Financial Services for a great rate. Looking forward to owning my Highlander and taking it to Toyota of Louisville for service for years to come.

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The best experience we’ve ever had with a dealership. Everyone was very helpful and no one was pushy at all. Our salesman, Tim, was fantastic! We will definitely go back to them for our next vehicle. Friendly service makes all the difference in the world!

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We were referred to Tim by a friend who has purchased vehicles from him previously. From the moment we arrived to finalizing the paperwork and leaving the lot, Tim was amazing! I had contacted him about the Highlander prior to arrival so he was aware we were coming. When we pulled up, he and the vehicle were waiting at the front doors. He showed us one other that I asked about and told us features of both. We never felt pressured to purchase either one (although we knew we be). And despite multiple other customers coming in and requesting Tim, we never felt brushed off or ignored. He was (and is) incredibly personable and easy to work with! The financing staff were great as well, getting our paperwork together in a timely manner and never trying to push extras we didn't need. We would absolutely return to Toyota of Louisville and Tim to purchase another vehicle and will highly recommend him to anyone we know looking for a car/truck/suv!

Helpful 14

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Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next day to view. Tim immediately without asking me; found an alternative car. I purchased the alternative car, I am a retired salesrep, Tim;s instincts can not be taught. My conversation with David Lail/finance was delightful, he fought hard for me and I appreciate it, all people have a common bond, it is rare to find that bond in a sales experience, today my experience with Tim and David was Great.

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Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership.

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Love this truck, Dream come true. Tim is very friendly and helpful, Toyota of Louisville is the place to shop very nice staff, Thank you

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Absolutely fantastic. This is the fourth vehicle I’ve purchased with Toyota of Louisville, so they are obviously treating me right! This is also the second vehicle I bought with Tim’s help. He is excellent with his work, whenever I have any question before, during, or after the buying process, he gives me real, legitimate advice. Such a nice and down to earth guy. When it comes time to get my fifth vehicle, Tim is gonna be the first person I call!

Helpful 18

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It was a wonderful buying experience at Toyota of Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them the following day and made them an offer which they took. The salesman, Tim, even came in on his day off to complete the transaction. It was all around a great experience.

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Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the process can be quick and not stressful. I appreciate that. The car I have had it for a month now and no complaints! Overall Toyota of Louisville is a great place to go if you want someone to help you find the tight car for you and want the process to be quick and easy and with a reliable car!.

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