David Lail | Page 4

Calm approach by salesrep and finance manager Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next da Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next day to view. Tim immediately without asking me; found an alternative car. I purchased the alternative car, I am a retired salesrep, Tim;s instincts can not be taught. My conversation with David Lail/finance was delightful, he fought hard for me and I appreciate it, all people have a common bond, it is rare to find that bond in a sales experience, today my experience with Tim and David was Great. More

Helpful 12

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Made our buying experience pleasant Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership. More

Helpful 16

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Love this truck, Dream come true. Tim is very friendly and helpful, Toyota of Louisville is the place to shop very nice staff, Thank you and helpful, Toyota of Louisville is the place to shop very nice staff, Thank you More

Helpful 17

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Absolutely fantastic. This is the fourth vehicle I’ve purchased with Toyota of Louisville, so they are obviously treating me right! This is also the second vehicle I bought with Tim’s help. He is excelle purchased with Toyota of Louisville, so they are obviously treating me right! This is also the second vehicle I bought with Tim’s help. He is excellent with his work, whenever I have any question before, during, or after the buying process, he gives me real, legitimate advice. Such a nice and down to earth guy. When it comes time to get my fifth vehicle, Tim is gonna be the first person I call! More

Helpful 18

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It was a wonderful buying experience at Toyota of Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them the following day and made them an offer which they took. The salesman, Tim, even came in on his day off to complete the transaction. It was all around a great experience. More

Helpful 18

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Fast and easy experience Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the process can be quick and not stressful. I appreciate that. The car I have had it for a month now and no complaints! Overall Toyota of Louisville is a great place to go if you want someone to help you find the tight car for you and want the process to be quick and easy and with a reliable car!. More

Helpful 14

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2019 Toyota Highlander I would definitely recommend this dealership, the customer service and attention were beyond my expectations. The staff was very knowledgable and the I would definitely recommend this dealership, the customer service and attention were beyond my expectations. The staff was very knowledgable and the process was quick and smooth. More

Helpful 14

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Excellent Service Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Ha Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Harder at Toyota of Louisville. I purchased my first car many years ago, and since that time, my entire family buys each vehicle from him. I cannot say enough about his integrity and customer service. My new RAV4 Hybrid may be my favorite. Not just because of the vehicle but also the service that Glen and David Lail provided. I appreciate that the experience isn't high-pressure, but instead a true customer experience. They aren't just interested in a one-time sale, but a long-term relationship. More

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Wonderful Experience Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful exper Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful experience. More

Helpful 13

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Awesome experience..honest, competent and kind This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were l This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio More

Helpful 15

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