David Lee | Page 31

Great experience buying a car! David and Nick were nice and very helpful. They provided us the very detailed maintenance and service report of the vehicle. They were patient and abl David and Nick were nice and very helpful. They provided us the very detailed maintenance and service report of the vehicle. They were patient and able to answer our questions. Paperwork was done quickly. Would definitely recommend this dealership. More

by eric17 Verified Customer Verified Customer

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Customer Care From the moment I walked into the dealership David Lee was the BEST CUSTOMER CARE associate that I have come across in long time! David to the time t From the moment I walked into the dealership David Lee was the BEST CUSTOMER CARE associate that I have come across in long time! David to the time to explain all the cars features and made sure I was comfortable with all the cars features before we set out on a test drive. The finance team was quick and efficient, there was no going back and forth. Done and out the door! I purchased my new Mazda CX-5 and drove home very happy! This is the dealership that we will return to for our future car purchases! Thank David Lee and the support team at Werner Mazda! More

by bradley698 Verified Customer Verified Customer

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Great experience The car search was very stressful for me. The atmosphere at Werner Mazda was easy, no feelings of being pushed to buy. I am grateful to David Lee who The car search was very stressful for me. The atmosphere at Werner Mazda was easy, no feelings of being pushed to buy. I am grateful to David Lee who patiently helped me to make my choice. Two days later David guided me through the owner's manual answering numerous questions, and driving with me until I felt completely comfortable. It is great to have a support from your consultant. Thank you, David! More

by filatovam Verified Customer Verified Customer

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Impressive Working with Mike Heintz in purchasing my new CX5 was a snap. He had the answers to all my questions. I purchased my CX5 with ease working the finan Working with Mike Heintz in purchasing my new CX5 was a snap. He had the answers to all my questions. I purchased my CX5 with ease working the finance with Jay Trabucco. I had to come back to pick up my CX5 when Mike was off, he set me up with David Lee to review all the features my car had. He was able to explain all the features (computerized) in a way that I could understand and repeat. Thank you Werner Mazda for making my experience so rewarding! More

by bwhite14 Verified Customer Verified Customer

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Happy CX-5 Owner!! We've been car shopping for a while to find the right vehicle to work in my desired budget. Found the car, and Rich was able to get it where I needed We've been car shopping for a while to find the right vehicle to work in my desired budget. Found the car, and Rich was able to get it where I needed it to be. David was very patient, listed to us, and all and all, great buying experiance. I extreemly happy with my CX-5 and Werner Mazda! More

by C.Perkins Verified Customer Verified Customer

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Can’t Beat Free Oil Change! I got my first oil change for free for my new Mazda 3 Sport! I was in and out in less than 45 minutes. Car wash and vacuuming was a bonus! Great se I got my first oil change for free for my new Mazda 3 Sport! I was in and out in less than 45 minutes. Car wash and vacuuming was a bonus! Great selection of snacks in waiting room. More

by mightygav Verified Customer Verified Customer

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Quality of Service has deteriorated Where to begin ? Wow.... I have been going to this dealership for 14 years and during the past year, I have had nothing but problems with their curr Where to begin ? Wow.... I have been going to this dealership for 14 years and during the past year, I have had nothing but problems with their current service manager John O'Brien. My car has been in and out of their garage numerous times during the past 6 months and I have spent several thousand dollars there during the past 2 years and even more if I include the past 4+ years. Last week I called them on Monday morning because I had gotten a flat tire over the weekend and needed at least one tire replaced. They told me about a buy 3 get one free special on tires for the month of June and he recommended that I do all 4 tires because two (rear tires) were down to 4/32 and the two in front (one of which was flat) were at 5/32 which is low. He said that the rear tires may not pass inspection come November and would not have as much traction in current state. My snow tires which they swap onto the car for me in November were at 3/32. John recommended getting 4 new tires and just using those instead of swapping out to the winters. John said to bring the car in that day (Monday) but it would not be ready until Thursday because they could not get all 4 tires until Wednesday. I dropped the car off at their garage on my way to work around 1 pm and they gave me a loaner. Just before they left for the day, service called and left me a message that the car needed extensive repairs elsewhere. I called back first thing Tuesday morning and when they told me what was needed and the cost, I told them to cancel the tires and just put on one tire. John told me that it was too late, I had to take all 4 tires because they had already bought them. He also then told me that he did not recommend I keep the car because of the age of the car and amount of repairs needed now and in the very near future. He recommended that I buy a new car from them. I told him that there was no point buying 4 new tires if I was going to trade or sell that car and get a new one. He said it was too late and that I HAD to buy all 4 tires. I told him I needed to think about it over night. I called the next day and said that I did not want all 4 tires. I just wanted the flat tire replaced and that I was going to try and get financing pre-approved at my bank so I could then look at new cars. Long story short, John refused to let me get just one tire and would not release my car to me unless I bought all 4 tires. He also said that I had to bring the loaner back. Within 2 minutes of this conversation with John, one of his salesmen (from the showroom floor) called me and said he was aware of my situation and had a solution. He (David) said that if I purchase a new car from them, that they would take my car in trade and I would not have to pay for the tires. So basically, I have to spend $25,000 to $30,000 on a new car so I don't have to pay for 4 tires that I did not want and cancelled in less than 24 hours and also long before the car was supposed to be ready. They were trying to scare me into buying a new car and say that my car was not worth putting repairs into, except for the 4 tires they insisted I buy. John then told me that if I did not return the loan car that he would call the police. He was holding my car hostage for a purchase I did NOT want and then accused me of holding his car hostage. I actually wished he had called the police so I could tell them that Werner was holding my car hostage. But I was already at work and I was concerned they would go get the car from my work parking lot and leave me stranded there. Even after John threatened to call the police, he was STILL trying to get me to buy a new car. Unbelievable. Why would I want to buy a car from a company that was extorting money from me for tires I did not want and then tried to scare me into buying a car right away. It was extremely high pressure and I felt like they were trying to take advantage of me. After I dropped off their loaner car, paid for the 4 tires I did NOT want and took my car, John contacted me and accused me of damaging their loaner car. Trying to extort even more money from me ! I never hit anything and no one hit me. I drove the car back and forth to work every day and that was it. Work is 8 miles from my house so 16 miles round trip. I was on the highway most of that commute then the car was either parked in my driveway and home or in the parking lot at work. I never came in contact with any objects nor any other cars. So now John is trying to strong arm me into paying for some mysterious damages that I did not and could not possibly have done. I have already initiated a complaint with the Attorney General's office and will be filing a small claims case against Werner. Their behavior has been unethical, immoral and downright nasty. And this is to someone who has been a loyal customer for 14 years. Unbelievable. What ever response they put here to this review will likely be lies and exaggerations. Don't believe anything John says. It was the end of the month and they were probably trying to make their sales quota and since I had an older car, they figured I was an easy target to scare into buying a new car. I had another mechanic look at the car and they showed me the car while it was on the lift. I saw for myself the condition and what may be needed down the road and it was nothing close to what John claimed. I have always appreciated the use of a loaner car from them and it was a convenient place for me to have my Mazda serviced because it was close to where I work. But it really seemed that they were trying to entice me to buy a new car because everytime I had service with a loaner car, they made mention of how nice the new models are. More

by BlazingCopperMazda6 Verified Customer Verified Customer

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Great Service i had great service at the service center the staff is always friendly and prices are great. i had all weather mats installed and they did it for fre i had great service at the service center the staff is always friendly and prices are great. i had all weather mats installed and they did it for free. More

by Paul Verified Customer Verified Customer

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Great David was very helpful and knowledgeable. Took the time to look at all my options and did not make me feel rushed. I would definitely shop here again David was very helpful and knowledgeable. Took the time to look at all my options and did not make me feel rushed. I would definitely shop here again! More

by raradowning Verified Customer Verified Customer

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Great car buying experience Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing We Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing Werner online, I decided to venture to Manchester and I don't regret it. Werner had exactly what I was looking for at a great price. David Lee was wonderful to work with - I especially liked his thorough knowledge of the car. He also did a great job on the test drive to show me the different features of the car. This little bit of extra attention goes a long way in selling a car. The documentation signing process was quick and easy. Thank you David and everyone at Werner Mazda! More

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