David Rodriguez | Page 4

Very good customer service. Was very knowledgeable and helpful. I had issue with the the wait time on the delivery of my new vechile and he responded in a timely matter and was v Was very knowledgeable and helpful. I had issue with the the wait time on the delivery of my new vechile and he responded in a timely matter and was very professional. More

by Doodle33!! Verified Customer Verified Customer

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Worst customer service Iv ever experienced !! I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish I bought a used ford truck from tenvoorde a while back only because it was the color and options I wanted, sales rep Dan was pushy and eager to finish up the sale with me avoiding questions and pushing me for time, after getting home for a few days I found several issues with the truck so I called back and Dan said he would talk to his manager about the issues and get back to me acting as if it was such an inconvenience for him, a week goes by and I hear nothing so I call the sales manager Chad, he says very sorry about this we agreed that the few parts I was complaining about would be sent to me in the mail so I could replace them, again a week goes by and I get nothing so I call back to leave Chad a voice mail again to have no call returned to me about my parts, it would be one thing to say sorry were aren’t covering those broken parts but Chad very clearly stated he would get those in the mail for me right away than didn’t do it so why tell me you would send them in the first place if you weren’t planning to, I than gave one last attempt by calling store manager David and upon his non answer left yet another voicemail about my experience only to have an additional 2 weeks go by with no response. How terrible is it to be ignored by your sales rep, the sales manager and the manager of the entire dealership over what they said they would send to me in the first place, after spending 31 grand with them and not being able to get my 50-100 dollars worth of stuff from them I find it to be ridiculous, clearly they are a take your money and run kind of business who cares nothing about customer satisfaction. In fact I’m rather convinced that after buying this “certified truck” that’s supposed to be so new-like and perfect because of the inspection process that it goes through for the lifetime warranty that they don’t even do the inspection In the first place, it would seem in my case they just say it’s Inspected as good and send it over so the warranty can be validated and put it on the lot making all problems the warranty companies at that point. I will never return to tenvoorde and I would recomend no one to go there!! More

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Great experience....great car! Zach was great to work with, as was Angie and Tony. I love my new Explorer!! Thank you for caring about what we needed. We love Tenvoorde Ford! Zach was great to work with, as was Angie and Tony. I love my new Explorer!! Thank you for caring about what we needed. We love Tenvoorde Ford! More

by vierzbafamily4 Verified Customer Verified Customer

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everything went very smooth from start to finish everything went smoothly. The sales staff answered my questions.Finance went grea t Tony explained the terms of contract well I from start to finish everything went smoothly. The sales staff answered my questions.Finance went grea t Tony explained the terms of contract well I leftTenvoorde feeling good.. More

by gyurch Verified Customer Verified Customer

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Trade in Went in to check out a used F-150 and unexpectedly ended up taking it home that day. Great experience with everyone and it was smooth, quick and easy. Went in to check out a used F-150 and unexpectedly ended up taking it home that day. Great experience with everyone and it was smooth, quick and easy. Danny was quick to respond to emails and questions and setting me up with the test drive. More

by bryan621 Verified Customer Verified Customer

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Short, sweet, and satisfying. I ran into Darin by chance, mentioned I needed a car. He promptly gave me his card and contacted me a cpl days later. Within 4 days he had found a car I ran into Darin by chance, mentioned I needed a car. He promptly gave me his card and contacted me a cpl days later. Within 4 days he had found a car that fit my needs. Thank you Darin Ennen More

by cniem516 Verified Customer Verified Customer

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Friendly, honest, and helpful staff I bought a new car and was pleased with the overall service and process. Kris and Kolin were both very helpful and friendly. I will definitely recomm I bought a new car and was pleased with the overall service and process. Kris and Kolin were both very helpful and friendly. I will definitely recommend this dealership to anyone! More

by timothytongalaw Verified Customer Verified Customer

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Excellent sales/service Knowledgeable, friendly salesperson. Quickly found vehicles I was interested in. Did not feel pressured to purchase more than I wanted. Offered excell Knowledgeable, friendly salesperson. Quickly found vehicles I was interested in. Did not feel pressured to purchase more than I wanted. Offered excellent loan rate. Enjoyable experience. More

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Warm Hospitality during subzero conditions! My experience with this dealership was very good. Despite the subzero temperature on the day I arrived, following another MN snow event the day prior My experience with this dealership was very good. Despite the subzero temperature on the day I arrived, following another MN snow event the day prior, everyone was busy clearing snow, cleaning up the lot, and helping each other out. Everyone I came in contact with acknowledged me and offered assistance. Angie responded immediately upon my inquiry and my sales person, Erik Anderson, was very outgoing and did a great job listening. He also knew the vehicles well and walked me through the features and answered any questions I had. The finance guy Tony, also the lead plow truck driver, was great to work with as well. He plowed through the paperwork in a timely manner, making that part of the process simple as well. Overall, I would highly recommend this dealership. There's a good reason they've been around for 130 years! More

by dave.feist Verified Customer Verified Customer

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Very satisfied with their services. Tenvoorde Ford always treats me well. They go out of their way to make my experience awesome. They always greet me with a smile and a kind word and t Tenvoorde Ford always treats me well. They go out of their way to make my experience awesome. They always greet me with a smile and a kind word and take care of my auto needs quickly and professionally. More

by DDILLEY1 Verified Customer Verified Customer

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