David Roman | Page 6

Super service! Michael called me & kept me informed about his delivery of my new Forester, I knew exactly when to expect him with my SUV. He went over all the featur Michael called me & kept me informed about his delivery of my new Forester, I knew exactly when to expect him with my SUV. He went over all the features of the vehicle that really helped & also was so kind to change the tag to the Subaru & delivers my leased vehicle to the dealer...AWESOME SERVICE! 👍😊Thanks Michael! also thanks to David Roman for keeping me updated on the delivery date!! God Blessed , Nancy Louis More

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Crosstrek in my driveway Appreciate the professional and relaxed atmosphere during my process of getting my Crosstrek. No pressure. Trevor in Sales made my experience worthwh Appreciate the professional and relaxed atmosphere during my process of getting my Crosstrek. No pressure. Trevor in Sales made my experience worthwhile and went beyond to be accommodating. Even assisted in picking me up down the road at the rental car location that I needed to drop off a car. No nonsense and straight forward process, got the price I wanted. Gil in Finance was informative and was able to come through with better then expected options in the end to help me be satisfied with my purchase. Megan,David, and Katerina got me to come in with a great online offer. Recommend this dealership to friends and family. Finally got into a Subaru! More

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A Very Pleasant Overall New Car Buying Experience! Hector was my main point of contact throughout my car buying experience and he was great. He answered calls and texts outside of business hours and as Hector was my main point of contact throughout my car buying experience and he was great. He answered calls and texts outside of business hours and assisted me in negotiating a fair deal for my new car and trade in. Overall it was a very pleasant experience and Hector made sure that I got exactly the car I wanted! More

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Worth the trip! We decided to upgrade one of our Outback's to the Ascent. Fantastic service from the first click on the site to get the internet price to finalizing t We decided to upgrade one of our Outback's to the Ascent. Fantastic service from the first click on the site to get the internet price to finalizing the paperwork once the car arrived. Sport Subaru has probably the best internet service department that I've used for car buying and No Dealer fee. Our other quote, as we live much closer (2 miles to another to Subaru dealership), was quoted almost 6k more than Sport. Completely worth the trip! Love our new car. Thank you! More

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New car lease Had to wait for the car to arrive but once it did the turn around time was quick. However, spent more time in dealership waiting for process especiall Had to wait for the car to arrive but once it did the turn around time was quick. However, spent more time in dealership waiting for process especially when I had sent them everything they needed to have me out the door immediately. This is the second Subaru I have purchased and both times I was stuck in the dealership waiting for paperwork to be completed. More

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Beware of what the Finance Manager tells you Beware of the finance Manager there Gil Amir. We had come in with all of our documents for pre approval to purchase a new Outback. We were warned by Beware of the finance Manager there Gil Amir. We had come in with all of our documents for pre approval to purchase a new Outback. We were warned by our bank to not let them have you do another application because you are already good to go, all they needed to do is send in the buyers order and the contract!! Well Gil stated that it would be easier to just apply there and get it done quickly. We told him at that time, do they check your credit again, ‘ he said “ oh no they won’t check your credit again” well they did and it caused our credit to go down 5 more points!! We are very careful about hard inquiries on our credit because they stay on for 24 mouths!! we found out that the dealership gets a fee for applications done at the dealership!! Oh well lesson learned. We were very happy with Micheal, Meghan and David who helped decide to come to Don Mealey in Orlando instead of Orange park Subaru. I love my car but I am very unhappy with the dishonesty of Gil Amir. Lacinda Shore More

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Dealership has poor communication If it were not for the kind, caring expertise of James Menzies and Gil, we would have not purchased a Forester Limited from your dealership and we wou If it were not for the kind, caring expertise of James Menzies and Gil, we would have not purchased a Forester Limited from your dealership and we would not recommend your dealership itself. In trying to communicate with Andrew Kitchens and David Roman, the majority of our phone calls were not returned or misinformation was given, particularly from Andrew Kitchens. Availability of the vehicle, misinformation regarding the arrival of the vehicle, misinformation with the VIN number and desired model, pressure for us to make our drive from Tampa to purchase the car before it was even there, mistaken emails; we could go on and on about Andrew. Thank goodness he was off the day we came in to cash purchase the car and he does not deserve any commission for our purchase. David Roman in particular did not return our phone calls several times as promised. James Menzies in contrast was so caring from the moment we arrived after a long morning rush hour drive from Tampa and he took care of our every concern and need. Gil very expertly took care of our paperwork and we were on our way home in less than 2 hours, we’ll before afternoon rush hour. The only reason we came to Sport Subaru Orlando was because the exact Crystal Pearl White Forester Limited with gray leather which we wanted was shown online to be shipped soon. We are most happy with our new Forester and the service from James Menzies and Gil. The rest of your dealership leaves much to be desired and communication with the customers needs improvement in every way. We bought a new 2017 Subaru Forester in Longmont, Colorado, at Valley Subaru and the sales service there was excellent and a world of difference from communication with your dealership. If it were not for James Menzies and his total care in selling us a car, we would be writing a very lengthy complaint letter to central Florida District Sales Manager Erin Kellem. Please see that James is recognized and rewarded generously for his service. More

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Great purchase, reasonable and fair to both parties. Purchased new Subaru Forester. The experience was straight forward, honest and fair starting with David Roman’s internet price followed by David Sant Purchased new Subaru Forester. The experience was straight forward, honest and fair starting with David Roman’s internet price followed by David Santiago excellent handling of the purchase itself. I was both content and pleased if not surprised with the fair trade in price offered on my previous (#3) Forester. David Santiago did a great job putting the purchase together being both courteous, knowledgeable.and not in any hurry. I appreaciated David taking the time to point out and explain all the new features of the car including the other services available at the dealership. Last but not least was Gil Amir over in finance capping the purchase efficiently and clearly making for a happy day! More

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Best Car Experience Ever! I have purchased over 10 vehicles in my lifetime. This by far was my BEST experience, not only with The dealership but also Hector Lopez, sales associ I have purchased over 10 vehicles in my lifetime. This by far was my BEST experience, not only with The dealership but also Hector Lopez, sales associate! Hector was knowledgeable and very patient with me as a customer. Never once did I feel any pressure from him to make a purchase! More

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No surprises and great service Purchased a new Outback from these guys. No surprises to the transaction, and James took care of us in every regard. Will totally do business with t Purchased a new Outback from these guys. No surprises to the transaction, and James took care of us in every regard. Will totally do business with them again. More

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