"Smashed door into car lift and left deep scratches. "
At Lexus of Wayzata I had car serviced at least 4 times due to a leaky sunroof in a 2014 Lexus IS 250 awd model. When I got it back the final time there were deep scratches at bottom of door and they said it was there and my fault It was not there and after proving it to them they finally are fixing it after them accusing me and very rude. I will never take my vehicle or buy a new vehicle there again.
"very knowledgeable and helpful"
- Toan Phan
very knowledgeable about new cars and new technologies and very helpful, try to explain new technologies and help walk through the new car, also very friendly
"By far the best dealership I’ve ever worked with."
Every aspect of Lexus of Wayzata exceeds expectations. I’ve purchased over twelve cars from the dealership and wouldn’t buy a car from anywhere else.
"Great car great sales guy"
Greg loop turned me on the the perfect car and I couldn't be happier. The sale was smooth and the dealership had taken care of the little issues the car had.
"A good experience every time."
I have never had a bad experience at Lexus of Wayzata. The sales staff was great. I love my car. Any time I bring my car in for service it is always done well and is finished on time. The service staff is friendly, knowledgeable and efficient. When it is time for a new car, I will definitely go back.
"Tire rotation, oil change "
- CARL GRIMSBY
Excellent service as always! Dependable, diligent, dedicated. Service representative !respectful, explains all to be dealt with prior to service. Representative also explained inspection report. He walked me to my car following service in the rain. Always, service with a smile!!! Bravo!!!
"Perfect car; perfect service"
I always know my beautiful car will be well cared for and come back to me even better than it was before. This was my first experience working with David and he was excellent!
"Very pleasant car buying experience!"
- Proud Lexus Owner
I purchased my first Lexus about a month ago and thoroughly enjoyed the entire experience. Ignacio was honest, genuine, and charming, and he made both my husband and I feel welcome and comfortable. He was very informative and he immediately understood our wants and didn't try to waste our time upselling us into something else. I LOVE my RX 350 and will be a Lexus owner for life!
Even after the sale, Ignacio has remained friendly and helpful, and I appreciate his timely response to my emails - he's the real deal and true to his word! I wouldn't consider ever working with any other car salesman, and I can guarantee we'll be back.
"I have purchased 3 vehicles at this location. Wonderful."
I have purchased three vehicles at Lexus Wayzata, and all with the help of Ignacio Garrugis. He is more focused on the customer experience than anyone I have ever dealt with, in any industry. His determination, passion, follow-up, and sincerity are admirable. I'll always work with Ignacio and Lexus. I work with the Service department and am especially impressed with Dan Tran.
- Thai Pham
I've been with Lexus of Wayzata since 2012 and have brought along many of my family members. Loyalty is hard to earn with our family but once you've gain it, it's completely yours. 5 years that I've been coming to your location and David is as close to perfection as anyone can get. His ability to listen and comprehend to all my issues while providing a multitude of options to assist me in resolve my car issues is impeccable. I am truly grateful to him as an adviser. He's been a true life saver and honestly has proven to me and my family that we can trust him. Keep doing the fantastic work David and also, thank you.