Check out Dawn Kelly's reviews on DealerRater

September 06, 2025

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Employee Rating

Easy to schedule a service appointment and courteous service personnel. He waiting room was comfortable. service personnel. He waiting room was comfortable. More

by Jrconstable

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 06, 2025 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

August 23, 2025

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Employee Rating

Your typical deal, they will try and take you for as much money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. money as they can. They don't give you the best advice and at least one of the managers is a smug xxxxx. More

by JP34

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Kifah Barakat, Roberto Hernandez, Roy Reger , Brian Mattison

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Aug 27, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

Aug 27, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

August 15, 2025

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Employee Rating

Brian and the techs keep my vehicle maintained and keep me ahead of any issues that might arise. No overselling, just keeping me mobile. me ahead of any issues that might arise. No overselling, just keeping me mobile. More

by Whiskmav

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Mattison

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Aug 15, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

August 14, 2025

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Employee Rating

Good work quality service quality tech and good service advisor and Good drop off times and pickup advisor and Good drop off times and pickup More

by cockerssp

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: AJ Kallas, Nick Eineichner

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Aug 15, 2025 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

August 06, 2025

Dealership Rating

Employee Rating

a a a a a a a a a a a a a a a a a a More

by toorbros

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 06, 2025 -

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

August 01, 2025

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Employee Rating

Dawn Kelly and the Service Department crew are extremely dedicated, hard-working, and meticulous when servicing my vehicle. They all deserve five stars. dedicated, hard-working, and meticulous when servicing my vehicle. They all deserve five stars. More

by Z-Man

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Matuszczak, John Katrichis, Roy Reger , Nick Louth - 5 Stars

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Aug 01, 2025 -

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

July 31, 2025

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Employee Rating

30 days in the shop. $7500 bill. Problem not fixed. I believe it was a staffing issue but the blame was placed on the insurance company. I felt like I got the run around $7500 bill. Problem not fixed. I believe it was a staffing issue but the blame was placed on the insurance company. I felt like I got the run around and was charged for things that didn’t solve the original problem. More

by SJANDRITSCH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Brian Mattison

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Aug 06, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

Aug 06, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

July 21, 2025

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Employee Rating

From the moment I walked in the staff was welcoming, professional, and truly went above and beyond to help me. They didn’t hesitate to assist with the work I needed and treated me like a valued custo professional, and truly went above and beyond to help me. They didn’t hesitate to assist with the work I needed and treated me like a valued customer, regardless of where I bought the car. The process was smooth, communication was clear, and the service was completed efficiently and with care. It’s rare to find a dealership that genuinely prioritizes customer service the way this team does. I’ll definitely be returning for future maintenance. Dawn is truly the best. She was very commutative throughout the entire process while my car was being worked on. Made sure I was happy with the results and overall made this experience wonderful. She really cares about her clients and it shows. More

by KATE KOZLOSKY

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Eineichner

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Jul 21, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

July 17, 2025

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Employee Rating

Dawn was good at greeting me and getting me to see the guy that got my loaner vehicle. She called me when my service was complete. Dawn got my keys to me with no waiting when I came to pickup my vehicle. guy that got my loaner vehicle. She called me when my service was complete. Dawn got my keys to me with no waiting when I came to pickup my vehicle. More

by Jon J

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

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Jul 17, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

July 17, 2025

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Employee Rating

They handled and did repairs with time and money well spent they also were very helpful in making whole situation easy. spent they also were very helpful in making whole situation easy. More

by ana.ontano85

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 17, 2025 -

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

Dawn Kelly | Page 4

Service Advisor

Gordie Boucher Lincoln of West Allis

450 Reviews of Dawn Kelly

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